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28 June 2017, 09:11 AM | #91 |
"TRF" Member
Join Date: Jun 2011
Location: Amsterdam
Posts: 77
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I have a gmt ii that gone bad with rough winding in 3 years after full overhaul - 1 year after service warranty expired. I brough it in to RSC and they are repairing it on goodwill.. i think haha the person said it would take two weeks for them to look into the issue.
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29 June 2017, 08:46 AM | #92 | |
"TRF" Member
Join Date: Jun 2017
Real Name: Joe Manduke
Location: Sun City, AZ
Watch: Explorer Date 5701
Posts: 4
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Quote:
I sent my vintage explorer date to Leo at official time watch in Salt Lake. Us regular working people who like rolex (or IWC or Patek) need to stay away from them. Way overdone Sent from my iPhone using Tapatalk |
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29 June 2017, 10:18 AM | #93 |
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Join Date: May 2015
Real Name: Gabe
Location: Tampa, FL
Watch: BLRO / Sub / Polar
Posts: 336
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Happened to me a little over a year after purchased. They can dry up. Recommend a watchmaker named Rik on this forum. He's from Florida and services a lot of TRF member's pieces. He's got all the certifications from Rolex and will save you a couple hundred bucks on the service.
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29 June 2017, 02:06 PM | #94 |
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Real Name: Jeff
Location: CA
Watch: me disappear into
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Sorry to hear your plight...
1). yes, you worked HARD, you deserve to be happy and wear a Rolex. 2). As others have said, its no return now, you will need to get it fixed, and fixed properly. RSC Dallas is best bet, as they have all the equipment to repair and TEST,and OFFER wa warranty back to you, if you decide to sell it, its worth the investment. There really is no other recourse, it is a Rolex and sometimes, we need to put money into it hth
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29 June 2017, 02:09 PM | #95 | |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 7,816
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Quote:
He has stated that Rolex has exclusive access to the tools used to open the DSSD Case-back. In summary it seems he cannot help the OP. |
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29 June 2017, 03:19 PM | #96 |
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Join Date: Mar 2013
Posts: 2,826
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That's unfortunate. I understand where you come from.
To help give solutions, if RSC quotes you an arm or leg, I'd try other third party shops. I heard of some top notch guys here at the forum. You use the search function or other members may chime in. Lastly, you deserve your watch as much as anyone else. You worked hard and paid for it. Sent from my iPhone using Tapatalk |
29 June 2017, 07:58 PM | #97 |
"TRF" Member
Join Date: Jun 2016
Location: U.S.A.
Watch: Always!
Posts: 557
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Truly sorry to hear your story! I hope you get a positive resolution if you decide to send to to RSC.
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30 June 2017, 12:25 AM | #98 |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 7,816
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30 June 2017, 12:40 AM | #99 |
"TRF" Member
Join Date: Sep 2016
Location: Gulfport
Watch: 18038 Presidential
Posts: 1,009
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Just watch out for KENT in Chicago...... ;p
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30 June 2017, 01:24 AM | #100 |
"TRF" Member
Join Date: Mar 2016
Location: East Sussex U
Posts: 1,351
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This is where your AD really earns his money; he needs to lobby for you, and get the work done for free. A good AD can usually swing things like that. Rolex are a fair company and will often respond well. Good luck.
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30 June 2017, 06:50 AM | #101 |
"TRF" Member
Join Date: Feb 2010
Location: Colorado Springs
Watch: Seiko's
Posts: 2,563
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Sorry about the situation. I honestly would pissed also to have an issue like this on such a high end watch. If it was me I would get back from service and sell it. Then get a watch that can be serviced by most watchmakers.
Good luck. |
30 June 2017, 07:43 AM | #102 |
"TRF" Member
Join Date: Oct 2006
Location: Cambridge, NY
Posts: 1,089
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Well, in defense of Rolex you really don't know anything until they open it up, have a look and tell you what the damages will be. They may well not charge you, so since you haven't actually been shot, you aren't bleeding yet. As to the Deep Sea, mine is one of the very early watches and has gone about eight years and counting without a service. My first Sub, purchased in 1996 or thereabouts went ten years and truthfully, I beat the crap out of it. My stepson now has it and it hasn't been serviced in ten years. On the flip side, I purchased an SD4000 used and it just stopped dead after a year. I have no idea why but off to Rolex it went, had a full service, and back to me with no charge. Look at it this way--when it's serviced you will be good, most likely, for up to ten years. If you do the math, you are way ahead of the game. If you want to sell, the price is higher because of a recent Rolex service. If you keep it (my recommendation) you have an essentially "new" watch that should serve you well for years to come!
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30 June 2017, 08:12 AM | #103 | |
"TRF" Member
Join Date: Feb 2010
Location: Colorado Springs
Watch: Seiko's
Posts: 2,563
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Quote:
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30 June 2017, 09:29 AM | #104 | |
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Join Date: Oct 2006
Location: Cambridge, NY
Posts: 1,089
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Quote:
Seriously though, I'd like to think that once the specific problem is addressed (and we don't know it's related to oils) the long term outlook will be positive. |
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30 June 2017, 10:52 AM | #105 | |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 7,816
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Quote:
I've had a few things fixed under warranty. One item was fixed twice within two weeks with the same issue and it never gave an ounce of trouble up until it was finally retired decades afterward. Just recently I had something fixed twice for the same issue and it was only just out of warranty. (Good will) I have a great car which had a problem develop just out of warranty about a week after a service at the dealer and it was fixed. At the same time I mentioned a small issue that was troubling me that I hadn't noticed previously which by nature would've been a long term problem. It was covered at the same time but required a re-booking to rectify. Both issues were covered by good will. Sometimes we've got to have a little faith. |
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30 June 2017, 11:24 AM | #106 |
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Join Date: Jun 2017
Location: Austin TX
Posts: 24
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This may be an unpopular opinion, but when I was young I could swing the purchase price of a Mercedes or Lexus but the service from the dealership was outrageous. Now I can afford to have my RX350 serviced at the Lexus dearlership, but I choose to go to Firestone. Same service at literally half the cost. I also don't by my cars new and find three to four year old lease returns that where "mistreated" (a scratch here or there) and discounted like crazy with full warrantee. It takes two to five months to find one after putting in an appearance at ll the dealerships, but they are happy to get rid of a luxury car that is "damaged" in appearance. I drive the car for at least 200K miles and get another. I have it survived at Lexus only for major repairs.
Now, I don't know if this will help you with your Rolex or not. The more experience heads here can tell you that. Are there any third party Rolex depots who can help? |
30 June 2017, 01:33 PM | #107 | |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 7,816
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Quote:
Only Rolex can help him with his DSSD |
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30 June 2017, 09:05 PM | #108 | |
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Real Name: Eddie
Location: Australia
Watch: A few.
Posts: 36,806
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Quote:
Todd, as Peter said around post 73. What did the RSC say?
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30 June 2017, 09:41 PM | #109 | |
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Quote:
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1 July 2017, 12:45 AM | #110 |
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Join Date: Sep 2016
Location: So.Fla
Posts: 97
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Hi Todd
I too worked very hard to acquire my timepiece and I feel your pain. Any body that works hard deserves what They want. I hope that Rolex and/or AD's treat your situation properly. |
1 July 2017, 01:21 AM | #111 |
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Join Date: May 2013
Real Name: James
Location: UK
Watch: Rolex & Omega
Posts: 6,663
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1 July 2017, 09:39 PM | #112 |
"TRF" Member
Join Date: May 2017
Location: Rockland Co. NY
Watch: GMT Master 1973ca
Posts: 231
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Rolex is like a Range Rover, when it works fine is the best car (IMO), however, when service id needed you pray the it is not something major. Rest assured that the "sealer" will do anything in their power to find a pricey fix whether it is needed or not.
I am not enamored of RSC (I have and still having issues with them) but, that been said, I agree that you should bite the bullet and let them fix whatever is wrong with the watch. Don't sell it, you worked hard for it and I fully understand your frustration, don't expect either for RSC to be specious with you either--they are not in the "happy customer service" business. As someone said to me a while ago we are just the "keepers of these watches never the owners" Cheers man Lou
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1 July 2017, 10:43 PM | #113 | |
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Real Name: Neil
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Watch: ing ships roll in
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Quote:
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1 July 2017, 10:50 PM | #114 |
"TRF" Member
Join Date: Dec 2008
Real Name: Jay
Location: TEXAS
Watch: Daytona
Posts: 7,648
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When buying I take into account future service costs.
No Deep Sea in my future. |
2 July 2017, 01:07 AM | #115 |
"TRF" Member
Join Date: Mar 2010
Location: Maui
Watch: Patek
Posts: 2,032
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A watch that cost as much as a deep sea shouldn't need fixed in 5 years. I'm starting to think omega is much better these days
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2 July 2017, 01:18 AM | #116 | |
2024 Pledge Member
Join Date: Jan 2010
Real Name: Chris
Location: San antonio, TX
Watch: 116610LV
Posts: 2,138
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Quote:
You just have to realize and accept that before you shell out the $$$. |
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2 July 2017, 03:35 AM | #117 | |
"TRF" Member
Join Date: Jul 2010
Location: Scotland
Posts: 2,844
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Quote:
Realise the Watch not that old when you purchased but at end of day - still bought used/ not new & you've no idea what happened in those 6 months or indeed why the owner or owners sold it. |
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2 July 2017, 04:39 AM | #118 |
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Join Date: Nov 2014
Real Name: Kristofer
Location: Los Angeles, CA
Watch: my feet.
Posts: 2,364
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What a frustration... I really hope things are resolved pleasantly as possible.
I'm having recurring issues with a car that I bought less than a year ago(and man am I glad I paid for the extended warranty). I try to spend money on things/brands that are known for their dependability, with the expectation that my example will follow suit. Unfortunately in life, cars, watches, women... when reality does not live up to expectation we as humans can only be offended and frustrated about it. There are sayings about not holding any expectations in life, for they are only a set up for suffering. Hope for the best; but prepare for the worst. Kilyung made a good recommendation to budget in a watch repair(or life repair) fund for yourself. I being in a similar financial boat find this a helpful hint for my looming(and hopefully prolonged) service date. Let us know what RSC tells you! Best of luck
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No sticker left behind. "Better three hours too soon, than a minute too late." "All we have to do is decide what to do with the time that is given to us." ref. 116520 Daytona - 10/2014 |
2 July 2017, 05:52 AM | #119 |
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Join Date: Jun 2017
Real Name: Ken
Location: Europa
Watch: 216570
Posts: 693
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Are we still talking about a second hand watch with an unknown history?
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2 July 2017, 07:58 AM | #120 |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
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