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30 November 2011, 07:44 AM
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#1 |
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"TRF" Member
Join Date: Apr 2008
Real Name: Susan
Location: New England
Watch: Gold DJ Platty sub
Posts: 158
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Great experience with New York RSC!!!!!
I mailed my watch on 11/15 and got it back yesterday.
I have the YM that Jared's bent the clasp on when sizing it. I was still waiting to hear from Rolex on the process and they just fixed it and mailed it back. It looks great. If you look real close you can see the spot that was bent and that is knowing the exact spot and being extremely critical. They did an amazing job!!!!! They also sent me a Rolex pouch and polishing cloth. I looked over the entire watch and there are not any additional scratches. I was concerned after mailing it I read a lot of negative reviews about them. My only expense was shipping the watch to them. |
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30 November 2011, 07:50 AM
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#2 |
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2024 Pledge Member
Join Date: Jul 2009
Real Name: DrK
Location: India
Watch: 4=YMDaytonaGMTHulk
Posts: 7,047
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Happy it ended up really so well. Enjoy!!
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30 November 2011, 09:02 AM
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#3 |
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Member
Join Date: Nov 2011
Location: NYC area
Watch: 16520A30
Posts: 538
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This is the kind of post we like to hear!
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30 November 2011, 09:06 AM
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#4 |
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2024 Pledge Member
Join Date: Jul 2010
Location: Denver
Posts: 4,107
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Great news.
You won't even remember this little issue in 3-4 years but I am sure you will remember the service from RSC.
__________________
Jason 116610 LN DateJust Pelagos FXD |
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30 November 2011, 09:09 AM
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#5 |
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"TRF" Member
Join Date: Nov 2010
Real Name: Mr. Bill
Location: South Florida
Watch: 16610
Posts: 6,148
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Good to hear something positive about NYC RSC.
__________________
Card Carrying Member of the Global Association of the Retro-Grouch-Curmudgeons - ID # 13 |
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30 November 2011, 09:09 AM
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#6 |
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Banned
Join Date: Feb 2008
Location: Florida, Canada
Watch: Rol/Seik/Tud/Omega
Posts: 30,244
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Good news, glad it worked out.
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30 November 2011, 09:12 AM
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#7 |
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"TRF" Member
Join Date: Feb 2010
Real Name: Joe
Location: PA
Posts: 14,774
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Good deal. Congrats!
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30 November 2011, 09:16 AM
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#8 | |
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"TRF" Member
Join Date: Aug 2006
Location: Peterborough
Posts: 9,621
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Quote:
x 2 
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30 November 2011, 09:38 AM
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#9 |
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Banned
Join Date: Sep 2011
Real Name: -------
Location: -------
Watch: ---------
Posts: 12,609
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Great news
I guess we forget that they work on 10's of thousands of watches and like any business they have good days and bad days. As long as they fix the issues, that's all we can ask 
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30 November 2011, 09:41 AM
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#10 |
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"TRF" Member
Join Date: Mar 2009
Real Name: Dennis
Location: L.I./N.Y.
Watch: SUBMARINER 14060M
Posts: 2,769
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Another positive NYC RSC report, one of many.
glad you got it back and everything went well. |
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30 November 2011, 11:00 AM
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#11 |
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"TRF" Member
Join Date: Dec 2010
Location: US
Watch: 1680 Red & 16622
Posts: 2,448
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Cool to hear!! How old was your YM? Did it have scratches/scuffs before going in that they buffed out for you? Did they touch the bezel?
If you have pictures ease share! |
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30 November 2011, 11:05 AM
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#12 |
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"TRF" Member
Join Date: Sep 2011
Location: Chicago, IL
Watch: Too many to narrow
Posts: 585
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Funny how Jared could screw something as simple as a watch sizing. When I got my Seamaster from them a few months back the woman sizing it totally bent 2 of the pins from the links and just stuffed it in a baggie without saying anything. Needless to say I eventually got the watch returned later on for a full refund but I am just surprised at the amount of incompetent people that work for that company. I'm glad your experience with the RSC panned out!
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30 November 2011, 11:07 AM
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#13 |
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TRF Moderator & 2024 DATE-JUST41 Patron
Join Date: Jul 2007
Real Name: Rob
Location: Nearby.
Posts: 24,903
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Nice to hear it was fixed and returned in a timely manner Susan!!
 I might suggest you stay away from the Jared's AD in the future...Completely inexcusable to have bent your clasp in the first place!! 
__________________
He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member.. |
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30 November 2011, 11:39 AM
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#14 |
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"TRF" Member
Join Date: Apr 2008
Real Name: Susan
Location: New England
Watch: Gold DJ Platty sub
Posts: 158
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Thanks everyone!
JJL - I bought it new from Jareds 6 1/2 hours away. I got home and noticed that when they sized it they bent the clasp. I tried to live with it. It bothered me both to look at it and it dug in to my wrist. I called Rolex and they said I had to send it in to New York. I asked if I could go to the local AD and they said they didn't want me to since it is a new watch. So I sent it to NY. A friend warned me when he had his watch serviced they polished it and wore down the Rolex on the crown. When I sent it I asked them not to polish it. I also read posts of scratches in watches after sent it for service on bracelets so I was a little concerned sending it in. Got it back and it is perfect. I am also glad they repaired it instead of replacing the clasp. Keeps it original. |
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