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Old 22 September 2017, 03:00 AM   #1
AK797
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Excellent AD Service

A few months ago I checked my Patek Box and found the velvet bag I left inside had stained the cream interior. So, I called my AD and asked if he could send me a replacement even though I have had the watch for well over a year. He was good enough to order one and send it to me for free. I also received a lovely wallet in the process. Really impressive service.





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Old 22 September 2017, 03:11 AM   #2
Socal to az
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Fantastic watch and box!
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Old 22 September 2017, 03:15 AM   #3
Bryant Park
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Class move. Perhaps name them? Seems only fair we shout for names when the service is bad. Great watch most importantly.
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Old 22 September 2017, 03:28 AM   #4
tyler1980
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Class move. Perhaps name them? Seems only fair we shout for names when the service is bad. Great watch most importantly.
yep.

Good AD's never get recognition here. We all know the bad ones.

PP boxes are amazing and thats awesome they replaced yours. I only wish they would design the boxes to actually be used for other things post purchase, as its a shame they never actually get used.
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Old 22 September 2017, 03:46 AM   #5
nyc2la
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Excellent AD Service

Good service is not only a reflection of the AD, but also of the client. I'm sure you're dealings with them were smooth as you're a conscientious person and customer. Kudos to them and also to you, Neil.
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Last edited by nyc2la; 22 September 2017 at 03:47 AM.. Reason: P.S. Nice wallet!
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Old 22 September 2017, 03:55 AM   #6
RussW
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Great service and lovely wallet.
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Old 22 September 2017, 04:06 AM   #7
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Awesome. First class service for sure.
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Old 22 September 2017, 04:07 AM   #8
Snow-Dweller
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As it should be when you spend that kind of money. I agree with Bryant Park...you should name them Neil.
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Old 22 September 2017, 04:49 AM   #9
jon_jon
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Great AD service
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Old 22 September 2017, 05:02 AM   #10
thomaspp
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very well done
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Old 22 September 2017, 05:27 AM   #11
Hairdude1
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Cheers to the AD
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Old 22 September 2017, 06:07 AM   #12
Defiancekofb
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Wow fantastic AD service! You did spend some serious loot on that timepiece, to give you a $300 box replacement is a drop in the bucket for the AD.
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Old 22 September 2017, 07:11 AM   #13
AK797
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Quote:
Originally Posted by tyler1980 View Post
yep.

Good AD's never get recognition here. We all know the bad ones.

PP boxes are amazing and thats awesome they replaced yours. I only wish they would design the boxes to actually be used for other things post purchase, as its a shame they never actually get used.
You're right, the box is fantastic, you can take out the middle bit and then the box is quite useful, a place to store some cigars for example.



Quote:
Originally Posted by nyc2la View Post
Good service is not only a reflection of the AD, but also of the client. I'm sure you're dealings with them were smooth as you're a conscientious person and customer. Kudos to them and also to you, Neil.
Many thanks, Steve, you're a class act so that means a lot coming from you. I'm polite for sure but I am a bit pushy I have to admit so ADs are not always thrilled to see me.

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Great service and lovely wallet.
It is very nice quality, and a lovely mahogany/burgundy colour, quite aristocratic.

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Old 22 September 2017, 08:49 AM   #14
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You're right, the box is fantastic, you can take out the middle bit and then the box is quite useful, a place to store some cigars for example.
It’d be better if it was an actual humidor as well, though.

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Old 22 September 2017, 09:01 AM   #15
Defiancekofb
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Does anyone with the Patek Bi Fold wallet actually use their wallet?
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Old 22 September 2017, 09:09 AM   #16
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That 5711/1R is stunning!
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Old 22 September 2017, 03:29 PM   #17
tyler1980
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It’d be better if it was an actual humidor as well, though.

thats what i was thinking. Then that would keep the box in use on a regular basis.
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