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22 February 2019, 05:39 AM | #31 | |
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https://www.rolexforums.com/showthre...nconsistencies No idea why it got locked but above is the link to it with many pictures of issues I've had with some of my dials as well. |
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22 February 2019, 05:55 AM | #32 |
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22 February 2019, 06:16 AM | #33 |
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Nice FedEx box!!!
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22 February 2019, 06:36 AM | #34 | |
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However, these are mass produced watches. Some people are going to have the misfortune of buying a watch with a fault! Just like if you bought a BMW or Mercedes; generally speaking you’re buying in to a car brand that is quality and you’ll be looked after whilst it’s in its warranty. Still, these manufacturers roll out lemons! I agree with the OP - you’re not going to get any sort of kudos for defending Rolex service centres just because you have had great experiences. Fashionable bashing?! Just observe the fact that everyone has different experiences. With ref to your final question- which company does it better? Not that they are rivals by any means, but Patek are a world apart -sales through to service. |
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22 February 2019, 06:36 AM | #35 | |
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22 February 2019, 06:40 AM | #36 |
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I’ve seen and heard a decent amount of rsc horror stories, and I know a watchmaker who worked at the PA school and trained a bunch of people at Dallas (so I know what happens behind the curtain). The OP’s story is totally believable, but it’s equally likely that he’s just on here stirring up nonsense. Some pictures would easily say which he is.
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22 February 2019, 06:45 AM | #37 |
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22 February 2019, 07:15 AM | #38 |
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This is odd. Only had incredible service at RSC on high-value vintage.
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22 February 2019, 07:37 AM | #39 |
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I expected some knockback , this is the Rolex forum after all where we celebrate our love for them. But to suggest I would be making it up shows just how unbelievably bad the service was, which for some may be a hard pill to swallow.
You have seen the correspondence I posted as screenshots to purposley show exactly what was said rather than typing it up and some assuming I was paraphrasing, seeing photos of the watch and knowing the refrence does not add anything to that really but as I said at the start I will put together some before and after pics and post them. But I suspect this will be met with the usual brigade of die hards who think we should be gratefull the second hand moves on our luxury watches. This is about the service more than the damage itself so if your looking to dismiss this by disregarding the faults on the watch as acceptable please move on. |
22 February 2019, 07:39 AM | #40 |
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22 February 2019, 07:48 AM | #41 | |
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You open a thread criticising RSC and ask us to share your frustration and you show your back and forth correspondence with RSC defending their actions, but you can’t tell us the reference or show us the poor service in question, and you buy a new Rolex that needs sending straight back it’s faults are so obvious. But you won’t name the watch or show us pics? This thread is weird. You just expect us to all say ‘that sounds terrible. Bad RSC’ when plenty of us have had decent service from them. I don’t get it. Sent from my iPhone using Tapatalk |
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22 February 2019, 07:48 AM | #42 |
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There's been plenty of other threads people come on complaining like this one. Only to find out later its somebody's OCD kicking in.Some are justified and some are not. So from reading the responses it seems there's a fair amount that are trying to see if that's the case here. So................Pictures or it didn't happen.
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22 February 2019, 07:54 AM | #43 | |
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Specifically OP ‘What faults on the watch?’ you’ve shown neither faults nor watch. How are we supposed to judge the shoddy workmanship you’ve outlined? Sent from my iPhone using Tapatalk |
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22 February 2019, 07:56 AM | #44 |
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Let’s see some pics, very curious to see what happened!
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22 February 2019, 08:06 AM | #45 | |
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Or the scratch that was left on the case ?, How about the hair on the dial ? I would hardly say this is OCD. We both know that to show some of these things needs zoomed photos to show on camera, and we know how offended people get at those, it just opens the gate for those desperate to keep Rolex on that pedestal ... Ive said straight away that I will get a couple before and after photos of the watch itself , despite this being about the service and not the problems with the watch. And still I get people posting 3 times in a few hours saying I have not answered there demands for photos in what I imagine is an attempt to cover the actual point of the post. |
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22 February 2019, 08:27 AM | #46 |
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Wow, I’m sorry to hear this.
Now I’m a frequent visitor to RSC UK, in fact I was there yesterday to collect my 116710 LN which was repaired under warranty when it mysteriously just started running slow and then stopped altogether. I don’t know why because it had been +0.7s/day right up until the fault developed.....anyway, I digress.... I’ve had issue with RSC once out of 6 watches I’ve put through them in the last 3 years, and in general I have to say they do their very best put things right. Your experience certainly doesn’t reflect mine. Their workmanship has always been top drawer first class from my experience, and where they have made errors, they’ve always put them right. I also think they sometimes have to manage customer expectations. That’s not an excuse for shoddy workmanship either, but some owners put their watch under an electron microscope and expect miracles that aren’t achievable. |
22 February 2019, 08:48 AM | #47 |
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I’m looking forward to the pics as it’s hard for me to follow what exactly the issue is with the watch screws. I’m curious why you didn’t return the first watch to the AD. Why you accepted the faults from the AD and sent it to RSC? I guess that question goes for the second watch too. If it had a faulty clasp, why didn’t you return it? I’ve heard the UK has some very consumer-friendly laws when it comes to returning purchases that are not quite right. If I bought a bad watch from an AD, I would have gone over the second one closely before walking out the door. I’m just curious. You seem to have very bad luck with watch purchases.
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22 February 2019, 08:52 AM | #48 | |
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22 February 2019, 09:29 AM | #49 |
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You have been asked by a moderator to post pictures corroborating your claims as well as explain some parts of this set of incidents with the UK RSC’s.
You have repeatedly come back here over past 9 hours, after claiming there are pictures forthcoming. Thus far, no pictures and no answers. Sent from my iPhone using Tapatalk Pro
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22 February 2019, 09:40 AM | #50 | |
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22 February 2019, 09:42 AM | #51 |
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22 February 2019, 09:57 AM | #52 | |
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22 February 2019, 10:01 AM | #53 | ||
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Rolex Service ( UK ) Absolute disgrace
Quote:
Those are not the pictures and you know it. In fact 10 hours ago you claimed to be putting together before and after pictures. Quote:
Your claims of bad work do need some corroboration for others to believe them. Sent from my iPhone using Tapatalk Pro
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22 February 2019, 10:01 AM | #54 |
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Why are we looking at a picture of a FedEx box, they mess that up too?
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22 February 2019, 10:03 AM | #55 |
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Yes actually , they told me a day when my package for the watch to be sent in would arrive and a few days after the given date that showed up , Would you be happy to throw your watch in there and hand it back to the courier ?
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22 February 2019, 10:06 AM | #56 |
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Ok , Im having to search back through every photo on my phone to find them but here are some pics , If there is anything specific people "need" to see let me know but here are a few..
First take a look at the extract from the latest catalog : Actual product ( look at 12 ) , appreciate how hard it is to show something like this on camera white on white : Here is a photo of the bracelet when it was received back with recessed and protuding links , against how it was originally. Note that they tried to tell me all links where like that so there was no point in replacing them as they would be the same , then when I asked them to check the links they have in stock they changed there mind and answered that the links in stock didnt have these marks because they where finished differently.....: |
22 February 2019, 10:11 AM | #57 |
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I can upload photos of the hair and scratch that was left tommorow if it really matters , but as you can imagine it was not the easiest thing to pick up on camera.
Again, I dont want the focus to be the photos as this tends to tangent off into specifics and opinions of what is and is not acceptable , the point of this thread is highlighting the overall ordeal. |
22 February 2019, 10:17 AM | #58 |
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At the end of the day , All I ever wanted was my new watch to be in new condition. And following a simple link change , and as shown in the first post this seems to much to ask for from Rolex.
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22 February 2019, 10:27 AM | #59 |
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First photo I fail to see anything wrong with it. A bunch of the bracelet screws have been removed (one on the left bottom is all buggered up) and a few on the right side have been put back into the wrong links. If you swapped the high and low screw you would find out they would most likely be back to flush, rookie mistake. So who did the bracelet adjustment? I would assume you or someone at your AD?
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22 February 2019, 10:39 AM | #60 | |
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