Do Rolex make dials that have both Roman Numerals AND Diamond markers?

[HeartHarlez]

Originally Posted by JSolution

Did you speak to the dealer OP? Interested to know the outcome

I spoke with the owners son, and voiced my concerns. I also left him with photos of the watch, and circled the areas that concerned me. (Peeling hands, off centered stones, uneven font spacing etc.). He said he would get back to me the following day, but hasn’t. I will be going back over there when I get a chance to. I will let everyone know how it turns out.

I didn’t accuse them of selling me a fake watch. I just expressed my concerns over our watches not being “perfect”
If Rolex is known for perfection, then why is our purchased Rolex’s NOT perfect?
We paid for two Rolex’s, and expect our watches to reflect perfection. Anything less is unacceptable. That’s will be our position when facing the dealer.

[HeartHarlez]

UPDATE:

First, and foremost, thank you for your time reading my post, and helping me with this issue.

It’s been nearly a year since I posted my concerns with my newly purchased used Rolex watches from a very highly reputable jeweler in Sacramento, CA. We paid $13k for them. My jeweler acknowledged my concerns by offering to take them to his “guy” to verify their authenticity. I don’t know if he ever did, because I never heard back from him again. I finally went back into the store, and to make my long story shorter, he offered to change the dials to these dials.

(My SO had similar issues with his watch as mine. We bought them together.)

I was very adamant about NO AFTERMARKET parts PERIOD. He agreed.

Last Friday, he sent me these pics of these “faces” (he called them) for my approval. I told him that I want to see them in person first, before he installs them, because I have concerns over some of the 26mm’s illuminating dots, being partially covered by the diamonds. (Again, possibly not perfect) But in all fairness to him, I couldn’t tell if it was just the pic, or if the diamonds were in fact partially covering some of the dots.

Unfortunately, he didn’t give me that opportunity.

Surprisingly, I just got a message from him tonight that they are ready to be picked up.

Your thoughts?

[HeartHarlez]

Here is the pic that I meant to attach.

[Old Expat Beast]

So this dealer has had your watches in his possession for almost a year since you took them back?

[Jack T]

.

[sevenzero]

wow, I mean...at least they look better

[JSolution]

Originally Posted by HeartHarlez

UPDATE:

First, and foremost, thank you for your time reading my post, and helping me with this issue.

It’s been nearly a year since I posted my concerns with my newly purchased used Rolex watches from a very highly reputable jeweler in Sacramento, CA. We paid $13k for them. My jeweler acknowledged my concerns by offering to take them to his “guy” to verify their authenticity. I don’t know if he ever did, because I never heard back from him again. I finally went back into the store, and to make my long story shorter, he offered to change the dials to these dials.

(My SO had similar issues with his watch as mine. We bought them together.)

I was very adamant about NO AFTERMARKET parts PERIOD. He agreed.

Last Friday, he sent me these pics of these “faces” (he called them) for my approval. I told him that I want to see them in person first, before he installs them, because I have concerns over some of the 26mm’s illuminating dots, being partially covered by the diamonds. (Again, possibly not perfect) But in all fairness to him, I couldn’t tell if it was just the pic, or if the diamonds were in fact partially covering some of the dots.

Unfortunately, he didn’t give me that opportunity.

Surprisingly, I just got a message from him tonight that they are ready to be picked up.

Your thoughts?

Sounds like a S*** seller. I think you need to get a bit more assertive.

[KatGirl]

This is a crazy story. Do you mind naming the jewelry store, so I can avoid it, as I live in the area? The smaller dial is certainly an improvement over the other one. I’d probably demand a full refund. Something is way off. No reputable jeweler would have sold you a Rolex ,with that first dial. Go, in person, both watches in hand, and ask for a full refund. You may have trouble due to the amount of time that has passed. You might have to sue them. Good luck!

Kat


Sent from my iPad using Tapatalk

[HeartHarlez]

Originally Posted by Old Expat Beast

So this dealer has had your watches in his possession for almost a year since you took them back?

Yes. Actually two years, because I noticed the coronet logo on the original face was tarnished when I brought home, so I took it back and showed them. I then voiced my concerns of authenticity, and they changed the face to the one with the diamonds and Roman numerals. That took a year for them to do that too. This is the third face on the 26mm!

I told them that I feel like all of these changes are causing devaluation of the watch that shouldn’t have had these issues to begin with. They provided no response to my comment.

In all fairness to them, Covid was still impacting businesses at the time when we purchased them.

[KatGirl]

This story just gets weirder and weirder. No way would I put up with them having these watches all this time, with no satisfactory resolution. Go in there and confront them!

Kat


Sent from my iPad using Tapatalk

[HeartHarlez]

Originally Posted by KatGirl

This is a crazy story. Do you mind naming the jewelry store, so I can avoid it, as I live in the area? The smaller dial is certainly an improvement over the other one. I’d probably demand a full refund. Something is way off. No reputable jeweler would have sold you a Rolex ,with that first dial. Go, in person, both watches in hand, and ask for a full refund. You may have trouble due to the amount of time that has passed. You might have to sue them. Good luck!

Kat


Sent from my iPad using Tapatalk

Yes, as soon as I get this resolved I will.

[ErichKeane]

Looks like that means Sharif Jewelers : https://twitter.com/sharifjewelers?lang=en

No reason not to name them/protect them yet hint who they are anyway. At least this way (naming them) your hint won't be misconstrued in the future if the Kings change jewelers.

[Tambo19]

Yes, Rolex does make dials that have both Roman Numerals and Diamond markers, they have some beautiful designs...

[HeartHarlez]

Originally Posted by KatGirl

This story just gets weirder and weirder. No way would I put up with them having these watches all this time, with no satisfactory resolution. Go in there and confront them!

Kat


Sent from my iPad using Tapatalk

Thank you for your time responding to my post.

I have gone in there several times. They keep promising to take care of me.

They gave me appraisals, but I requested a “letter of authenticity” which they haven’t produced.

Appraisals from their own hired appraiser doesn’t convince me that they are authentic.

[HeartHarlez]

Originally Posted by ErichKeane

Looks like that means Sharif Jewelers : https://twitter.com/sharifjewelers?lang=en

No reason not to name them/protect them yet hint who they are anyway. At least this way (naming them) your hint won't be misconstrued in the future if the Kings change jewelers.

Very good point. I will edit my post. Thank you for bringing that to my attention. You are correct.

[painexpert]

This whole interaction from the jeweler is totally unacceptable. I would send the watches to a RSC to verify authenticity. If they say its a fake, etc. I would ask for a refund for both of the watches .

[HeartHarlez]

[QUOTE=ErichKeane;13121232]Looks like that means Sharif Jewelers : https://twitter.com/sharifjewelers?lang=en

No reason not to name them/protect them yet hint who they are anyway. At least this way (naming them) your hint won't be misconstrued in the future if the Kings change jewelers.[/

[HeartHarlez]

Originally Posted by JSolution

Sounds like a S*** seller. I think you need to get a bit more assertive.

Thank you. I think you are right!

[HeartHarlez]

Originally Posted by sevenzero

wow, I mean...at least they look better

Yes, they do look better. But do they look “Rolex”?

[RCorsa]

I got a brand new 2024 DJ 41. It has both the Roman numbers are very small but behind the diamonds


Sent from my iPhone using Tapatalk

[crowncollection]

They did but yours is aftermarket


Sent from my iPhone using Tapatalk

[HeartHarlez]

Originally Posted by RCorsa

I got a brand new 2024 DJ 41. It has both the Roman numbers are very small but behind the diamonds


Sent from my iPhone using Tapatalk

I love it! It’s gorgeous. Wtg!

[HeartHarlez]

Originally Posted by crowncollection

They did but yours is aftermarket


Sent from my iPhone using Tapatalk

Well that’s NOT what I want. I specifically told him NO Aftermarket parts.

[HeartHarlez]

UPDATE :

Jewelry just called me and assured me they are authentic manufactured Rolex dials.
He told me that he will show me the invoices of the new (used) dials to ease my mind.
Said he paid $1k for each one. He also sent me a pic of their backs since I had requested it.

Here’s the pics of the backs of the dials. I had voiced my concern about some of the diamonds maybe covering part of the illuminating dots. He said the 26mm doesn’t come with illuminating dots on the end like the 36mm. However, I see dots….. so ��*♀️

I’ll let you know how it goes tomorrow.

Thank you all for your time, and for helping me resolve this problem.
��

Here’s the pic of their backs. One is stamped Rolex, the other is not. ��*♀️

[HeartHarlez]

Here’s a pic of their backs.

[Jack T]

It was obvious from the photos that there was something ‘off’ about that watch. Further reading suggests that not all that’s off - the jeweler, dials, the OP, the entire story.

[HeartHarlez]

Originally Posted by Jack T

It was obvious from the photos that there was something ‘off’ about that watch. Further reading suggests that not all that’s off - the jeweler, dials, the OP, the entire story.

The OP? I’m off? The entire story is off? How do you come to that conclusion?
I’m merely sharing my experience to get helpful insight from knowledgeable Rolex enthusiasts, so I don’t end up unknowingly having spent $13K on aftermarket Rolex watches. I don’t want to offend my jeweler by questioning their authenticity if they are in fact real, despite their imperfections. Rolex doesn’t produce imperfect watch times, and therefore, I question their authenticity.

[Devildog]

Originally Posted by HeartHarlez

The OP? I’m off? The entire story is off? How do you come to that conclusion?
I’m merely sharing my experience to get helpful insight from knowledgeable Rolex enthusiasts, so I don’t end up unknowingly having spent $13K on aftermarket Rolex watches. I don’t want to offend my jeweler by questioning their authenticity if they are in fact real, despite their imperfections. Rolex doesn’t produce imperfect watch times, and therefore, I question their authenticity.

Just ignore posts like that. Some people struggle with the concept that sometimes things like this happen.

What I suspect and hope has happened here is that you were originally sold two Rolex watches that had been fitted with aftermarket parts at some time (specifically the dials) and likely hands also. Hands are a common service replacement. The dial in your watch is not a genuine Rolex dial.

That doesn't automatically mean the rest of your watch or watches is/are not authentic and the crown, case, bezel, cyclops magnifier and date font all look fine for that reference of that age. Thats not to say they are all correct, but they look authentic.

From the pictures posted, your watch appears to be quite heavily worn and quite old. Non genuine diamond dials are not that uncommon in older Rolex watches but do of course signifiantly reduce value.

What is concerning is the amount of time it has taken the jeweller to source the dials and that's worth a question as to why. As for the new dials, I'm no expert but the new dials look authentic to me.

Personally given all that's happened I would ask for a full refund plus a gesture towards your significant inconvenience and the time taken, and look elsewhere for replacement. Alternatively, I'd have the dials swapped and ask the jeweller to pay for a full service and refurbishment if not with a Rolex Service Centre who may refuse to work on them if the new dials are not to the original specification of the watches but with one of the specialists like https://www.rolliworks.com/ or http://www.lawatchworks.com/ who can n ot only validate and service the watches but refinish them to a high standard.

[HeartHarlez]

Originally Posted by Devildog

Just ignore posts like that. Some people struggle with the concept that sometimes things like this happen.

What I suspect and hope has happened here is that you were originally sold two Rolex watches that had been fitted with aftermarket parts at some time (specifically the dials) and likely hands also. Hands are a common service replacement. The dial in your watch is not a genuine Rolex dial.

That doesn't automatically mean the rest of your watch or watches is/are not authentic and the crown, case, bezel, cyclops magnifier and date font all look fine for that reference of that age. Thats not to say they are all correct, but they look authentic.

From the pictures posted, your watch appears to be quite heavily worn and quite old. Non genuine diamond dials are not that uncommon in older Rolex watches but do of course signifiantly reduce value.

What is concerning is the amount of time it has taken the jeweller to source the dials and that's worth a question as to why. As for the new dials, I'm no expert but the new dials look authentic to me.

Personally given all that's happened I would ask for a full refund plus a gesture towards your significant inconvenience and the time taken, and look elsewhere for replacement. Alternatively, I'd have the dials swapped and ask the jeweller to pay for a full service and refurbishment if not with a Rolex Service Centre who may refuse to work on them if the new dials are not to the original specification of the watches but with one of the specialists like https://www.rolliworks.com/ or http://www.lawatchworks.com/ who can n ot only validate and service the watches but refinish them to a high standard.

Thank you so much for your response. 🙏. It’s very helpful to me. Thank you. 🙏

[dannyboy123]

Originally Posted by HeartHarlez

UPDATE :

Jewelry just called me and assured me they are authentic manufactured Rolex dials.
He told me that he will show me the invoices of the new (used) dials to ease my mind.
Said he paid $1k for each one. He also sent me a pic of their backs since I had requested it.

Here’s the pics of the backs of the dials. I had voiced my concern about some of the diamonds maybe covering part of the illuminating dots. He said the 26mm doesn’t come with illuminating dots on the end like the 36mm. However, I see dots….. so ��*♀️

I’ll let you know how it goes tomorrow.

Thank you all for your time, and for helping me resolve this problem.
��

Here’s the pic of their backs. One is stamped Rolex, the other is not. ��*♀️

I suppose the unanswered question is what's behind those dials actually a real Rolex? Something is decidedly "off" about all of this. I do hope it has a happy ending. The replacement dials look good btw.