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EdwardC · 23 June 2020, 02:14 AM

I brought my Datejust 41 to service and I'm told now the AD has to send the watch with the physical warranty card together to RSC otherwise it won't be covered.

Is this normal?

daOnlyBG · 23 June 2020, 02:22 AM

How else would it be?

Woody · 23 June 2020, 02:27 AM

Are you sending the watch to have warranty work completed or is it just a standard service? If just a standard service then I can't recall ever having been asked to supply my warranty card (and I must have had 10 watches serviced by the RSC over the years). If it is for warranty work then it makes some sense, but I would have thought a copy would have been more the sufficient with the AD validating that the information is correct.

EdwardC · 23 June 2020, 02:29 AM

Quote:

Originally Posted by Woody

Are you sending the watch to have warranty work completed or is it just a standard service? If just a standard service then I can't recall ever having been asked to supply my warranty card (and I must have had 10 watches serviced by the RSC over the years). If it is for warranty work then it makes some sense, but I would have thought a copy would have been more the sufficient with the AD validating that the information is correct.

It's warranty work. The watch is running slower than it should. They have a copy of my card but they said physical card has to go with the watch as well

JodyHighroller · 23 June 2020, 02:29 AM

Normal

acheronsgrief · 23 June 2020, 02:39 AM

Normal if you’re doing warranty work, but you shouldn’t need the card for non warranty service. For what it’s worth, they also change out Oysterflex for now charge with the card, but $270/side without the card.

watchmaker · 23 June 2020, 02:40 AM

Photocopies are very easily doctored.

johnjm · 23 June 2020, 02:46 AM

I'm.surprised that they still need to do this. Surely the watch is registered on the system...

Every time you buy a watch they scan and activate it, I always thought my name was on the system together with purchase date.

Sent from my Pixel 3 XL using Tapatalk

Mystro · 23 June 2020, 03:12 AM

Rolex entire system from sales to service is so out of whack for a luxury brand experience.
Watches are "suppose" to be registered so unless their network of computers are not working together, a physical card shouldn't be required. What if the owner lost or discarded his warranty card on his new Rolex?

padi56 · 23 June 2020, 03:27 AM

Quote:

Originally Posted by EdwardC

It's warranty work. The watch is running slower than it should. They have a copy of my card but they said physical card has to go with the watch as well

How slow is your watch running what are your testing methods, are tests done with mainspring at peek power reserve, what positions have been tested what are your wearing habits.

ZOOK · 23 June 2020, 03:32 AM

Quote:

Originally Posted by johnjm

I'm.surprised that they still need to do this. Surely the watch is registered on the system...

Every time you buy a watch they scan and activate it, I always thought my name was on the system together with purchase date.

Somebody at Rolex knows the watch was sold. But nobody at Rolex knows who the buyer was/is. Only the AD knows that info. The buyer's name is not sent with the warranty card swipe.

johnjm · 23 June 2020, 03:34 AM

Quote:

Originally Posted by ZOOK

Somebody at Rolex knows the watch was sold. But nobody at Rolex knows who the buyer was/is. Only the AD knows that info. The buyer's name is not sent with the warranty card swipe.

Unsure why Rolex cares who the buyer was.

Sent from my Pixel 3 XL using Tapatalk

goodolejr · 23 June 2020, 04:03 AM

Quote:

Originally Posted by Mystro

Rolex entire system from sales to service is so out of whack for a luxury brand experience.
Watches are "suppose" to be registered so unless their network of computers are not working together, a physical card shouldn't be required. What if the owner lost or discarded his warranty card on his new Rolex?

Totally agree with this. When someone buys a 2-3 year old car with its original factory warranty in place, the dealership doesn't ask that person for some kind of warranty document when the car is brought in for service. They look up the VIN in their system and see that it's still under warranty. Super simple.

Is there something unique about Rolex's operating model that doesn't allow them to do this?

18078pres · 23 June 2020, 08:01 PM

Had to send my warranty card with my name on it to Dallas. For warranty work.

joli160 · 23 June 2020, 11:58 PM

Quote:

Originally Posted by johnjm

Unsure why Rolex cares who the buyer was.

Sent from my Pixel 3 XL using Tapatalk

They don't but like to escape their responsibilities to consumers

CWLDJ · 24 June 2020, 12:03 AM

How do you know the watch is not a stolen one?

Rado63 · 24 June 2020, 12:52 AM

I Have called the RSC and asked specifically if card is required and was told NO! My guess is you didn't purchase the watch from that AD who told you that card is required. Call the local RSC, unless things have changed, you don't need an AD to send your watch in for repair. Their are a lot of legitimate reasons for the owner of a watch to not have the box, books, card, or the sales receipt. Call the RSC direct and let us know what they say. Thank you.

No SUBctitute · 24 June 2020, 02:34 PM

Quote:

Originally Posted by acheronsgrief

Normal if you’re doing warranty work, but you shouldn’t need the card for non warranty service. For what it’s worth, they also change out Oysterflex for now charge with the card, but $270/side without the card.

If you send in an oysterflex Rolex for warranty service they give you a brand new oysterflex for free??? Seems hard to believe.

DonRickles · 24 June 2020, 10:44 PM

A photocopy of both sides of my warranty card, along with a copy of my receipt, was all that was required by RUSA Dallas, 6/01/2020 shipped (recently).

Answer padi's question please?

acheronsgrief · 24 June 2020, 11:06 PM

Quote:

Originally Posted by No SUBctitute

If you send in an oysterflex Rolex for warranty service they give you a brand new oysterflex for free??? Seems hard to believe.

No, I went to RSC and they sized it for free. They took the old pieces back and gave me new ones that fit correctly. If I didn’t have the physical card with me that would cost $270/side (card works for this even if warranty is up apparently).

Billfish · 25 June 2020, 12:01 AM

Validation could be the requirement for warranty work- some may request it and some may not

Ferdelious · 25 June 2020, 01:43 AM

I just received instructions from Dallas RSC and it states that you may send in the warranty card or provide a copy of the front and back with a purchase receipt.

hgb4529 · 25 June 2020, 03:48 AM

Sounds like the typical Rolex archaic behavior that we've all learned to tolerate...

23 June 2020, 02:14 AM	#1
EdwardC 2024 Pledge Member Join Date: Apr 2018 Location: Pacific Posts: 3,498	Rolex service requires physical warranty card together I brought my Datejust 41 to service and I'm told now the AD has to send the watch with the physical warranty card together to RSC otherwise it won't be covered. Is this normal?

23 June 2020, 02:22 AM	#2
daOnlyBG "TRF" Member Join Date: Jun 2017 Location: Odorious Onion Watch: yes, it's hipster Posts: 1,568	How else would it be? __________________ Here come dat boi Jerry

23 June 2020, 02:46 AM	#8
johnjm "TRF" Member Join Date: Mar 2008 Location: South Africa Posts: 1,152	I'm.surprised that they still need to do this. Surely the watch is registered on the system... Every time you buy a watch they scan and activate it, I always thought my name was on the system together with purchase date. Sent from my Pixel 3 XL using Tapatalk __________________ 114300;116710;116500;114060;126710;5500;6084

24 June 2020, 12:52 AM	#17
Rado63 "TRF" Member Join Date: May 2017 Real Name: Alan Location: Northern, CA Watch: 116334 Posts: 2,215	I Have called the RSC and asked specifically if card is required and was told NO! My guess is you didn't purchase the watch from that AD who told you that card is required. Call the local RSC, unless things have changed, you don't need an AD to send your watch in for repair. Their are a lot of legitimate reasons for the owner of a watch to not have the box, books, card, or the sales receipt. Call the RSC direct and let us know what they say. Thank you. __________________ Rolex 116334 126600 228235

25 June 2020, 01:43 AM	#22
Ferdelious 2024 Pledge Member Join Date: May 2013 Real Name: Matt Location: Tampa, FL Watch: Hulk/SD4K/SeaQ/P39 Posts: 3,178	I just received instructions from Dallas RSC and it states that you may send in the warranty card or provide a copy of the front and back with a purchase receipt. __________________ Why is it, "A penny for your thoughts," but, "you have to put your two cents in?" Somebody's making a penny.

23 June 2020, 02:27 AM	#3
Woody "TRF" Member Join Date: Aug 2006 Location: Africa Posts: 1,120	Are you sending the watch to have warranty work completed or is it just a standard service? If just a standard service then I can't recall ever having been asked to supply my warranty card (and I must have had 10 watches serviced by the RSC over the years). If it is for warranty work then it makes some sense, but I would have thought a copy would have been more the sufficient with the AD validating that the information is correct.

23 June 2020, 02:29 AM	#5
JodyHighroller Banned Join Date: Dec 2018 Location: DFW, TX Posts: 2,149	Normal

23 June 2020, 02:39 AM	#6
acheronsgrief "TRF" Member Join Date: Aug 2018 Location: United States Posts: 724	Normal if you’re doing warranty work, but you shouldn’t need the card for non warranty service. For what it’s worth, they also change out Oysterflex for now charge with the card, but $270/side without the card.

23 June 2020, 02:40 AM	#7
watchmaker TechXpert Join Date: Feb 2009 Real Name: Scott Location: London Posts: 2,238	Photocopies are very easily doctored.

23 June 2020, 03:12 AM	#9
Mystro 2024 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 14,711	Rolex entire system from sales to service is so out of whack for a luxury brand experience. Watches are "suppose" to be registered so unless their network of computers are not working together, a physical card shouldn't be required. What if the owner lost or discarded his warranty card on his new Rolex?

23 June 2020, 08:01 PM	#14
18078pres "TRF" Member Join Date: Mar 2020 Location: Ohio Posts: 248	Had to send my warranty card with my name on it to Dallas. For warranty work.

24 June 2020, 12:03 AM	#16
CWLDJ "TRF" Member Join Date: Jun 2020 Location: Northern Virginia Posts: 5	How do you know the watch is not a stolen one?

24 June 2020, 10:44 PM	#19
DonRickles Banned Join Date: Jan 2020 Real Name: Don Location: Vegas Nite Club Watch: Your mouth Posts: 2,315	A photocopy of both sides of my warranty card, along with a copy of my receipt, was all that was required by RUSA Dallas, 6/01/2020 shipped (recently). Answer padi's question please?

25 June 2020, 12:01 AM	#21
Billfish "TRF" Member Join Date: Oct 2019 Real Name: Andrew Location: Jupiter,FL Watch: Sub 41 Date, Panda Posts: 478	Validation could be the requirement for warranty work- some may request it and some may not

25 June 2020, 03:48 AM	#23
hgb4529 "TRF" Member Join Date: Jun 2019 Location: New England Watch: RO, Nautilus, GMT Posts: 122	Sounds like the typical Rolex archaic behavior that we've all learned to tolerate...

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