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Old 1 June 2018, 11:37 PM   #31
RickB8960
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Well they should do a fine job. Have you considered escalating for some latitude? Because an early failure, the service was required in light of the spring’s inherent design issue (I wouldn’t say “flaw” at the outset).

Perhaps a discounted fee?


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I would be happy with a discount. Just some acknowledgement that an issue exists and I would certainly not have my watch in service if it weren’t for this issue. I decided to reach out to a few customer service managers and they have opened a ticket and sent it to NY so we’ll see.
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Old 2 June 2018, 05:52 AM   #32
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Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)
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Old 3 June 2018, 06:33 AM   #33
bill_5r
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I believe that later 3186 movemets are already equipped with the updated spring from the factory. Don't worry, it is a fine movement.

Any idea when the new spring was introduced? I have a Explorer II with the 3186 movement that was serviced in late 2016, was the updated spring already in service at that point?
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Old 3 June 2018, 06:35 AM   #34
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Any idea when the new spring was introduced? I have a Explorer II with the 3186 movement that was serviced in late 2016, was the updated spring already in service at that point?
Yes, the newer type spring was already in use in 2016, your should have it.
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Rolex uses rare elves to polish the platinum. They have a union deal and make like $90 per hour and get time and half on weekends.
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Old 3 June 2018, 06:45 AM   #35
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We are lucky to have you here Bas
Thank you for sharing your knowledge and insight with us
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Old 3 June 2018, 06:49 PM   #36
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Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)
Good for you! Glad it worked out
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Rolex uses rare elves to polish the platinum. They have a union deal and make like $90 per hour and get time and half on weekends.
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Old 3 June 2018, 06:50 PM   #37
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We are lucky to have you here Bas
Thank you for sharing your knowledge and insight with us
I'm flattered, thanks!
I still have a lot to learn
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Rolex uses rare elves to polish the platinum. They have a union deal and make like $90 per hour and get time and half on weekends.
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Old 3 June 2018, 08:11 PM   #38
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Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)


Congrats on that

And you’re back on the path...


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Old 3 June 2018, 08:19 PM   #39
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Looks like you weren't speaking for Rolex with the 'too bad'.
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Old 3 June 2018, 08:58 PM   #40
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Looks like you weren't speaking for Rolex with the 'too bad'.
That is usually their attitude unfortunately... But I'm glad it worked out for Rick
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Rolex uses rare elves to polish the platinum. They have a union deal and make like $90 per hour and get time and half on weekends.
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Old 4 June 2018, 12:31 AM   #41
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Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)

wow, great news!

WHo were you emailing?

Did they say how much?
10%? 50%?
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Old 7 June 2018, 02:02 AM   #42
RickB8960
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wow, great news!

WHo were you emailing?

Did they say how much?
10%? 50%?
Thee person I emailed who sent the email to customer support was Tania Winter, she is the head of client relations and is in Switzerland.

I was given a 40% discount. They also offered to service just the movement for free but I opted to get the full service because the GMT is my daily.

Thanks for info everyone.
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Old 7 June 2018, 07:11 AM   #43
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Just curious, I picked up my brand new BLNR in May
2018. Has this problem been resolved or will I have to wait for problems or service ?
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Old 11 June 2018, 01:35 AM   #44
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see post 34
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Old 11 June 2018, 03:12 AM   #45
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Thee person I emailed who sent the email to customer support was Tania Winter, she is the head of client relations and is in Switzerland.

I was given a 40% discount. They also offered to service just the movement for free but I opted to get the full service because the GMT is my daily.

Thanks for info everyone.
Hmm. Can anyone explain the difference between a service for the movement and a full service. Thanks!
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Old 11 June 2018, 03:44 AM   #46
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Hmm. Can anyone explain the difference between a service for the movement and a full service. Thanks!
One is just the movement, with new gaskets I suppose but no polishing, the other is movement, gaskets and polishing.
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Rolex uses rare elves to polish the platinum. They have a union deal and make like $90 per hour and get time and half on weekends.
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Old 11 June 2018, 03:45 AM   #47
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One is just the movement, with new gaskets I suppose but no polishing, the other is movement, gaskets and polishing.
Thanks Bas.
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Old 11 June 2018, 02:05 PM   #48
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Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)

What was the email address that you used?
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Old 11 June 2018, 02:14 PM   #49
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I had a similar issue with my 216570 Exp II with a 3187 movement. The only difference between a 3187 and 3186 is the size of the main plate (larger for the larger case and dial), and a larger date wheel to accompany the larger dial. The spring was replaced at service with no issues.



I have more info on this at https://www.minus4plus6.com/216570.php#service

-Sheldon
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Old 11 June 2018, 02:21 PM   #50
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I sold a V Serial GMTIIc to a friend and he just had that issue, the hand date started ratating freely when adjusted and then it wouldn't move.

Took it in for service and yes, they will not charge for the part, but still... Understand things go wrong from time to time, but something so simple happening to Rolex.

Other higher end brands get flamed when they have issues, why does Rolex get a free pass?
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Old 12 June 2018, 05:20 AM   #51
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see post 34
Thanks!
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Old 28 June 2018, 03:15 PM   #52
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Yes, the newer type spring was already in use in 2016, your should have it.

I usually hang out on the general discussion forum...then I come here and read about this issue and start to sweat. I also just purchased a BLNR and was happy to see that the issue has been addressed.

Your knowledge is appreciated! Now I will head back to the general forum so I don’t find more issues with my timepieces. Lol.


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