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Old 14 July 2019, 11:16 AM   #1
miket-nyc
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Surprising Service Offer Today

Today I was walking in Manhattan on my way to the subway and I happen to go by Tourneau, a very well-known jeweler and an AD for many watches, including Rolex. I bought my Submariner from Bob's Watches in California and while I have no complaints about it, it occurred to me that if I ever need the speed tweaked a little bit, sending it to California would be a major project. So I went in and asked them if they could adjust the regulation of my watch which I did not buy there. Initially they thought I meant I needed a cleaning but the watch doesn't need that. (in fact it doesn't need regulation at this point -- it's about one second per day fast).

When they finally understood what I meant they said they'd be happy to do that and when I asked how much it would cost they said, "We're an authorized dealer. We're happy to do minor service like that for any Rolex owner at no cost."

This I definitely did not expect. Do all Rolex ADs have this policy, or is Tourneau unusually nice?

Mike Taglieri
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Old 14 July 2019, 11:29 AM   #2
directioneng
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Good decision by the AD for future business.
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Old 14 July 2019, 11:49 AM   #3
Jster
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I would ask do they send it to a RSC or contract it out. That would be a huge difference to me. I would want to know for certain who is opening up the back of my watch.
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Old 14 July 2019, 11:54 AM   #4
huncho
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which tourneau? the one by bryant park seems to be nice, the others not so much (at least in my experience)
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Old 14 July 2019, 11:56 AM   #5
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I would ask do they send it to a RSC or contract it out. That would be a huge difference to me. I would want to know for certain who is opening up the back of my watch.
I honestly can see how leaving a watch at the AD would be a risky proposition.
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Old 14 July 2019, 11:56 AM   #6
LeftCoastBias
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I really wouldn’t want anyone at tourneau opening my watch.

Or touching it.

Or breathing on it.


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Old 14 July 2019, 11:57 AM   #7
Tokyo Mike
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Cool. It's good to know a salesman is working on your watch. I mean, they have nothing to sell, may as well tinker on watches.
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Old 14 July 2019, 12:02 PM   #8
Gladiat0r
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Torneau wouldn’t remove links on my wife’s Cartier watch. Another dealer a few miles away did, for free. Guess who I buy from now.
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Old 14 July 2019, 12:17 PM   #9
donq
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Always nice to see good samaritans giving teaching moments to aspiring watchmakers!

Well done!
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Old 14 July 2019, 12:36 PM   #10
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Originally Posted by LeftCoastBias View Post
I really wouldn’t want anyone at tourneau opening my watch.

Or touching it.

Or breathing on it.


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Agree
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Old 14 July 2019, 12:37 PM   #11
LeftCoastBias
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Originally Posted by donq View Post
Always nice to see good samaritans giving teaching moments to aspiring watchmakers!

Well done!





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Old 14 July 2019, 12:44 PM   #12
mbalmz
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Quote:
Originally Posted by LeftCoastBias View Post
I really wouldn’t want anyone at tourneau opening my watch.

Or touching it.

Or breathing on it.


Sent from my iPhone using Tapatalk


exactly this. if I need a rolex AD in the city for any reason it’s wempe—never cellini.
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Old 14 July 2019, 01:36 PM   #13
jrs146
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That’s nice to know! Def not needed at +1 sec
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Old 14 July 2019, 02:07 PM   #14
miket-nyc
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Originally Posted by huncho View Post
which tourneau? the one by bryant park seems to be nice, the others not so much (at least in my experience)
This was the one at Bryant Park. Would it be normal for two branches of the same firm not to have the same policies?
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Old 14 July 2019, 02:09 PM   #15
miket-nyc
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Originally Posted by Jerrocop View Post
I honestly can see how leaving a watch at the AD would be a risky proposition.
I was hoping if I ever needed something like that, it could be done while I waited. If it had to be sent out, might as well send it to Bob's Watches, whose watchmaker did a splendid job the first time.
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Old 14 July 2019, 02:28 PM   #16
steadywaters
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Why not swing by RSC NYC and see what they'd do for you?
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