The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Old 14 July 2019, 11:16 AM   #1
miket-nyc
"TRF" Member
 
Join Date: Jun 2019
Real Name: Mike Taglieri
Location: New York City
Watch: Submariner 16800
Posts: 56
Surprising Service Offer Today

Today I was walking in Manhattan on my way to the subway and I happen to go by Tourneau, a very well-known jeweler and an AD for many watches, including Rolex. I bought my Submariner from Bob's Watches in California and while I have no complaints about it, it occurred to me that if I ever need the speed tweaked a little bit, sending it to California would be a major project. So I went in and asked them if they could adjust the regulation of my watch which I did not buy there. Initially they thought I meant I needed a cleaning but the watch doesn't need that. (in fact it doesn't need regulation at this point -- it's about one second per day fast).

When they finally understood what I meant they said they'd be happy to do that and when I asked how much it would cost they said, "We're an authorized dealer. We're happy to do minor service like that for any Rolex owner at no cost."

This I definitely did not expect. Do all Rolex ADs have this policy, or is Tourneau unusually nice?

Mike Taglieri
miket-nyc is offline   Reply With Quote
Old 14 July 2019, 11:29 AM   #2
Andad
2024 Pledge Member
 
Andad's Avatar
 
Join Date: Nov 2006
Real Name: Eddie
Location: Australia
Watch: A few.
Posts: 36,692
Good decision by the AD for future business.
__________________
E

Andad is offline   Reply With Quote
Old 14 July 2019, 11:49 AM   #3
Jster
2024 Pledge Member
 
Jster's Avatar
 
Join Date: Feb 2018
Location: California
Posts: 1,250
I would ask do they send it to a RSC or contract it out. That would be a huge difference to me. I would want to know for certain who is opening up the back of my watch.
Jster is offline   Reply With Quote
Old 14 July 2019, 11:54 AM   #4
huncho
2024 Pledge Member
 
huncho's Avatar
 
Join Date: Oct 2017
Location: nyc
Posts: 6,285
which tourneau? the one by bryant park seems to be nice, the others not so much (at least in my experience)
huncho is offline   Reply With Quote
Old 14 July 2019, 11:56 AM   #5
Jerrocop
"TRF" Member
 
Jerrocop's Avatar
 
Join Date: Dec 2012
Location: West Coast
Watch: Explorer 39, SeaQ
Posts: 841
Quote:
Originally Posted by Jster View Post
I would ask do they send it to a RSC or contract it out. That would be a huge difference to me. I would want to know for certain who is opening up the back of my watch.
I honestly can see how leaving a watch at the AD would be a risky proposition.
Jerrocop is offline   Reply With Quote
Old 14 July 2019, 11:56 AM   #6
LeftCoastBias
"TRF" Member
 
LeftCoastBias's Avatar
 
Join Date: Dec 2016
Location: SoCal
Watch: I AM BATMAN
Posts: 279
I really wouldn’t want anyone at tourneau opening my watch.

Or touching it.

Or breathing on it.


Sent from my iPhone using Tapatalk
__________________
126655 🌹 | 126710BLRO | 116710BLNR | 116610 | 114060 | 16610 | 126234BL | 116264BLSJ | 126000-0006
AP RO 26120 | Patek 5396g |Patek 5296g | H. Moser 1321-0211 | SUF 180 SALMIAKKI
Tudor BB58 Blue | Tudor 7600 | Blancpain Fifty Fathoms Bathyscaphe | Omega AT GP

...it just gets more random and obscure from there...
LeftCoastBias is offline   Reply With Quote
Old 14 July 2019, 11:57 AM   #7
Tokyo Mike
Banned
 
Join Date: Nov 2018
Location: Japan
Posts: 195
Cool. It's good to know a salesman is working on your watch. I mean, they have nothing to sell, may as well tinker on watches.
Tokyo Mike is offline   Reply With Quote
Old 14 July 2019, 12:02 PM   #8
Gladiat0r
"TRF" Member
 
Gladiat0r's Avatar
 
Join Date: Sep 2018
Location: East Coast USA
Posts: 477
Torneau wouldn’t remove links on my wife’s Cartier watch. Another dealer a few miles away did, for free. Guess who I buy from now.
Gladiat0r is offline   Reply With Quote
Old 14 July 2019, 12:17 PM   #9
donq
"TRF" Member
 
Join Date: Sep 2008
Location: Dallas tx
Watch: 16610,1675,16030
Posts: 1,135
Always nice to see good samaritans giving teaching moments to aspiring watchmakers!

Well done!
donq is offline   Reply With Quote
Old 14 July 2019, 12:36 PM   #10
Justinmg
"TRF" Member
 
Justinmg's Avatar
 
Join Date: Apr 2015
Real Name: Justin
Location: FL
Watch: PO
Posts: 3,353
Quote:
Originally Posted by LeftCoastBias View Post
I really wouldn’t want anyone at tourneau opening my watch.

Or touching it.

Or breathing on it.


Sent from my iPhone using Tapatalk
Agree
__________________
////////////////////////////////
Member of The Nylon Nation

Does it do anything? It tells the time.
Justinmg is offline   Reply With Quote
Old 14 July 2019, 12:37 PM   #11
LeftCoastBias
"TRF" Member
 
LeftCoastBias's Avatar
 
Join Date: Dec 2016
Location: SoCal
Watch: I AM BATMAN
Posts: 279
Quote:
Originally Posted by donq View Post
Always nice to see good samaritans giving teaching moments to aspiring watchmakers!

Well done!





Sent from my iPhone using Tapatalk
__________________
126655 🌹 | 126710BLRO | 116710BLNR | 116610 | 114060 | 16610 | 126234BL | 116264BLSJ | 126000-0006
AP RO 26120 | Patek 5396g |Patek 5296g | H. Moser 1321-0211 | SUF 180 SALMIAKKI
Tudor BB58 Blue | Tudor 7600 | Blancpain Fifty Fathoms Bathyscaphe | Omega AT GP

...it just gets more random and obscure from there...
LeftCoastBias is offline   Reply With Quote
Old 14 July 2019, 12:44 PM   #12
mbalmz
2024 Pledge Member
 
mbalmz's Avatar
 
Join Date: Jan 2017
Real Name: marc
Location: nyc
Posts: 1,349
Quote:
Originally Posted by LeftCoastBias View Post
I really wouldn’t want anyone at tourneau opening my watch.

Or touching it.

Or breathing on it.


Sent from my iPhone using Tapatalk


exactly this. if I need a rolex AD in the city for any reason it’s wempe—never cellini.
__________________
_______________
___________
_______
___

instagram: @brooklynwatchguy
mbalmz is offline   Reply With Quote
Old 14 July 2019, 01:36 PM   #13
jrs146
"TRF" Member
 
jrs146's Avatar
 
Join Date: Aug 2011
Real Name: Josh
Location: Lost in time
Watch: Me Nae Nae
Posts: 9,821
That’s nice to know! Def not needed at +1 sec
__________________
"Sometimes the songs that we hear are just songs of our own."
-Jerome J. Garcia, Robert C. Hunter
jrs146 is offline   Reply With Quote
Old 14 July 2019, 02:07 PM   #14
miket-nyc
"TRF" Member
 
Join Date: Jun 2019
Real Name: Mike Taglieri
Location: New York City
Watch: Submariner 16800
Posts: 56
Quote:
Originally Posted by huncho View Post
which tourneau? the one by bryant park seems to be nice, the others not so much (at least in my experience)
This was the one at Bryant Park. Would it be normal for two branches of the same firm not to have the same policies?
miket-nyc is offline   Reply With Quote
Old 14 July 2019, 02:09 PM   #15
miket-nyc
"TRF" Member
 
Join Date: Jun 2019
Real Name: Mike Taglieri
Location: New York City
Watch: Submariner 16800
Posts: 56
Quote:
Originally Posted by Jerrocop View Post
I honestly can see how leaving a watch at the AD would be a risky proposition.
I was hoping if I ever needed something like that, it could be done while I waited. If it had to be sent out, might as well send it to Bob's Watches, whose watchmaker did a splendid job the first time.
miket-nyc is offline   Reply With Quote
Old 14 July 2019, 02:28 PM   #16
steadywaters
"TRF" Member
 
steadywaters's Avatar
 
Join Date: Mar 2019
Location: NYC
Watch: 114060
Posts: 140
Why not swing by RSC NYC and see what they'd do for you?
steadywaters is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Takuya Watches

Bobs Watches

Asset Appeal

My Watch LLC

OCWatches

DavidSW Watches

Coronet


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.