ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
3 April 2021, 02:04 AM | #91 |
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Real Name: Brian
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I’ve bought two watches from them and was pretty satisfied overall.
One I thought was better shape than I expected vintage (6516 for my wife). The bigger purchase of the two was from them which was my Exp. II. They were the most reasonably priced I could find for a full set at the time ($50 below msrp after I requested a discount) They listed it as excellent with a 2018 warranty card. Bought it in late 2018 to early 2019 time frame so my thoughts were that it’s basically a new watch. However there were a few little dents in the case that weren’t depicted, additionally the 2018 warranty card they mentioned wasn’t from date of sale, but apparently from a service as the clasp dates it to earlier in the 216570 run. I thought they could’ve been a bit more forthcoming on the Exp. But I bought it to go through daily wear and beat and got a good price, so I was still happy and kept it. Overall they are good in my opinion I just feel they could describe or picture things more accurately. I can definitely understand the frustration to the situation, but businesses can run their business as they see fit. Sounds like you had a bad experience and based off that I just wouldn’t return, and likely wouldn’t think to highly of them either.
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3 April 2021, 02:08 AM | #92 |
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That's a strange policy if it's true. Sorry you got bummed out, sounds like they pre-qualified you as some sort of stroker, probably did you a favor anyway.
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3 April 2021, 02:08 AM | #93 |
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3 April 2021, 02:09 AM | #94 |
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I recently walked into a VC boutique to see (again) their overseas Chrono in reverse panda. The sales associate was incredible, taking time to show me the watch, answer all of my questions, allow me to handle the piece and take pictures. I explained to him that I was not going to purchase, but wanted to review the watch, which I was considering for a 60th birthday present to myself, which is still several years away. He still continued to provide excellent service.
So, what did VC and that SA get out of the experience? Well, first of all, I have become a big advocate of their brand and that particular store and SA. As a matter of fact, he called to follow up and stated he had some blue dial overseas pieces if I were interested. We had a great talk, which resulted in me posted here on TRF of a particular watch, which resulted in them selling it through a Las Vegas transfer. Then, they got another, which again I posted and arranged another TRFer to make a deposit and then purchase. You never know who you are dealing with and how they might be of benefit to your business, so my advise is to NEVER treat anyone walking through your door poorly. It not only alienates that customer, but could have a much bigger negative impact, and even allowing your sales staff to think about, laugh about or tells stories of "outing a tire kicker" is a cancer your business will not survive. Treat every customer like they are your most important, and why not? You never know how how it could help you, and it's just good business. |
3 April 2021, 02:13 AM | #95 | |
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Quote:
They are NOT an AD, where every hot watch has 1,000 customers, and even them, should do their best to be great. Why not? The ADs I have done business with are excellent ... really doing their best, despite challenges with getting enough watches. If they weren't, I would react the same. Good customer service is just that ... it isn't conditional. |
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3 April 2021, 02:18 AM | #96 |
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I went in there(February) recently looking for 118238..ready to buy. I had an appt. The woman brought out a circa 2001 white (no box, no papers) stick dial(non lume). Good condition, but some stretch. $23.5k+tax. Too much! I bought a much nicer 2006 piece w box and papers for $22.5k no tax. They could sell a lot more watches if they were priced correctly/& or would negotiate.
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3 April 2021, 02:51 AM | #97 | |
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3 April 2021, 05:54 AM | #98 | |
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3 April 2021, 06:23 AM | #99 | |
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Real Name: Jack
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Quote:
Actually, when you're a grey market seller, you need to make a case to each prospective buyer. As someone else said, Bob's isn't an AD, selling stainless steel sports watches at MSRP - when those grey market prices float up 50%, 70%, 100% over msrp, the demand curve flattens out. If I'm a reseller who has already paid at or above msrp, I want to move my stock, and when someone takes an interest, I want to give myself the best chance to sell to him or her, right then and there.
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3 April 2021, 06:46 AM | #100 |
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For a shop that gets most of its revenue from online sales (just guessing), in-person tire kickers are not a priority.
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3 April 2021, 06:58 AM | #101 |
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To the OP,
My 2 cents: NO ONE IS AT FAULT! You went there in good faith to find a great watch at a great price - the sales rep gave you access to the 2 watches that you requested and since you weren’t ready to buy the rep said adios - I fail to see why you’re expending all this energy besmirching Bob’s watches. If you really feel that you were disrespected, then call Paul Altieri himself and have a private, professional, thoughtful and respectful conversation with him - he is a reasonable man and I am sure he will take your call. That said, Going on and on and on about woulda, coulda, shoulda is not healthy and is not giving you closure. Good luck! |
3 April 2021, 07:46 AM | #102 |
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3 April 2021, 07:47 AM | #103 | |
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Quote:
2.) Using COVID as an excuse for the 2 watch limit is idiotic. SARS-CoV2 is not commonly spread as a surface contact fomite so Bob's does not have to spend 3 hours scrubbing every watch someone tries on. It IS more commonly spread via respiratory droplets so if they are truly worried about COVID they should just do internet sales only.
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3 April 2021, 08:11 AM | #104 |
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Bobs made the mistake of not setting your expectation.
How would you feel if they said: Bob's requires appointment to view watches and you do not have an appointment. I can give you 20 minutes to look around, view watches on our iPad and select 2 watches to try on. Do you want to come in? I have been there at 4pm on a Friday, they are busy, and have shipments to get out. I had an appointed and bought my wife a preselected watch. They were quick with us too. |
3 April 2021, 12:54 PM | #105 | |
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4 April 2021, 09:12 AM | #106 |
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Not a great customer service experience, but sounds like the OP is taking it personally. I can’t see sweating it this much, just spend your money elsewhere.
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4 April 2021, 03:07 PM | #107 | |
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Quote:
1 1990 Datejust 1 1966 Oyster Perpetual (that still looks new!) Great experience both times (but I have also had great experiences with other watch sellers, including Empire Time NY, Royalwatch7 (ebay), and Watchcrusher (ebay). When I was a first time Rolex buyer I felt very safe making my first purchases from Bob's. That said, I like my watches customized sometimes, and you won't find that on Bob's, it's all 100% Rolex. |
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5 April 2021, 01:32 AM | #108 |
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The OP is 100 percent right and I have no problem with this post. Anyone who has worked in retail and provided great customer service should know that the "Customer is King."
That's Rule No. 1 in retail, but in this topsy-turvy world of Rolexes, some of these watch sellers act as if they're doing you a favor. Ridiculous. And even if the OP was perceived as a "tire-kicker," so what? That's life in retail. You still need to accommodate them with respect and a smile. And tire-kickers actually buy sometimes anyway! The good news is that we all get to vote with our wallet, and that means never buying from Bob's if you feel you've been mistreated. |
5 April 2021, 01:39 PM | #109 |
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Sure, bring the guy that showed up without an appointment close to closing time a big old tray of a few dozen Rolexes...heck, just let him browse around in the safe while you take the trash out....what could possibly go wrong?
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5 April 2021, 06:51 PM | #110 |
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Wow. Some comments here are interesting. Whatever happened to proper customer service? Whats wrong with a guy asking to see a few watches? Thats how sales start... He goes home, thinks about it and might come back to buy the one he likes.
Imagine boutiques or Rolex AD's having the same policies. I bet many here wouldn't accept that.... |
5 April 2021, 10:14 PM | #111 |
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"Customer service, I demand customer service!! Don't you know who I am?!!! Make an exception to your policy for ME, dammit!!!"
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5 April 2021, 10:16 PM | #112 | |
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Quote:
Most threads on TRF that criticize a watch dealer get about 25% support for OP and 75% defense of the dealer. It's like Stockholm syndrome. Tell tale signs are discussions of dealer overhead, holding costs, slim margins, and dealing with tire tickers... and of course many other aspects of running a business that watch consumers shouldn't have to be concerned with while shopping.
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7 April 2021, 03:45 AM | #113 |
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I've never been to the store, but I did buy a watch from them. Upstanding business, highly recommended, and frankly, the most tolerable place to buy a Rolex from that I can think of.
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7 April 2021, 07:24 AM | #114 |
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Cannot imagine I would ever buy from Bob's. Way too many other good options out there.
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5 July 2021, 09:55 PM | #115 | |
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Quote:
I bought ss ceramic Daytona from them and it came with one missing link. When I inquired about the link they said they can sell one to me for $150. I paid grey market price for the watch and they SCAM me for a link. It’s a terrible business practice. Don’t buy from them Sent from my iPhone using Tapatalk |
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5 July 2021, 10:02 PM | #116 | |
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Respectable business? I’ve had personal experience with a purchase of my Daytona. Sent from my iPhone using Tapatalk |
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5 July 2021, 10:17 PM | #117 | |
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If Bob is mainly an online business, then why even have a brick and mortar store unless they want to sell to walk-in customers as well. If they are going to have a store front then treat every customer like he’s John Mayer. I am a business owner and I would have fired that employee on the spot if I knew she pulled that stunt. I wouldn’t even have that dumb store policy in the first place. Even if the OP didn’t intend to buy, he can still goes on a public forum like…..oh I don’t know TRF?, to recount his bad experience. You tell me how is that good for business. An unhappy customer will tell 100 others, a happy customer might tell just 1 or 2. Sent from my iPhone using Tapatalk |
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5 July 2021, 10:28 PM | #118 |
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I recently bought from Bob's watches online. Went through their online cart ordering system.
I sent their sales a couple of emails regarding how I would process the payment. Received no answer. The payment ended up going through and I received an automated confirmation with tracking number. I received my watch. But the lack of communication does seem a little automated/systematic. Compare to other online dealers, ie. tropicalwatch and craft and tailored, Bob's watches seemed a little souless, which can be scaring sometimes. |
5 July 2021, 10:28 PM | #119 |
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5 July 2021, 10:29 PM | #120 |
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