Very unhappy purchase from TRF seller...

[mjclark32]

Whether there are scratches there or not odds are they'd be there after a couple weeks of wear anyway. My advice, beautiful watch wear it well and enjoy!

[Formosa]

I am just more concerned that the scratches are mostly on the fluted bezel, might be hard to polish them, or maybe impossible. Also, what if the watch has been worn and refurbished to new.

[MonBK]

Originally Posted by Formosa

I am just more concerned that the scratches are mostly on the fluted bezel, might be hard to polish them, or maybe impossible.

Since they are almost invisible it's not hard at all.

[Formosa]

Originally Posted by MonBK

Since they are almost invisible it's not hard at all.

yup.. let's hope so

[MonBK]

Originally Posted by Formosa

yup.. let's hope so

Actual labor time..............5 minutes.

[77T]

Originally Posted by Formosa

I think I am just going to take the watch as it is... Since my wife doesn't seem to be bother with the issues.

I think this is best path...

Originally Posted by Formosa

I am just more concerned that the scratches are mostly on the fluted bezel, might be hard to polish them, or maybe impossible. Also, what if the watch has been worn and refurbished to new.

It can be handled when first service is due - if the trusted seller assures you it was BNIB, then it would be unworn - except for wrist-time that happened at AD.

Remember it is no longer BNIB if you have entered your name on the warranty so a full return is not really fair for some minor things your wife doesn't mind.

Now for the book and box, that is something a trusted seller could address. You mentioned seller admits it could have been shopworn from AD, right?

Perhaps suggest an exchange with a good box of identical type and booklet from the next BNIB or LNIB that seller gets could be swapped with yours.

[gwozhog]

I got news for you. If your watch was not bought at an AD it is not BNIB. It has a history. It may not be along one but it has a history. It is pretty hard to even buy a scratch free watch from a AD considering all the people that try it on while its in the display case.

[Sherwooddavid]

That's why I always buy from and AD.
I don't worry about a few scratches on the outside I worry about what you can't see on the inside.

[Formosa]

Originally Posted by 77T

I think this is best path...



It can be handled when first service is due - if the trusted seller assures you it was BNIB, then it would be unworn - except for wrist-time that happened at AD.

Remember it is no longer BNIB if you have entered your name on the warranty so a full return is not really fair for some minor things your wife doesn't mind.

Now for the book and box, that is something a trusted seller could address. You mentioned seller admits it could have been shopworn from AD, right?

Perhaps suggest an exchange with a good box of identical type and booklet from the next BNIB or LNIB that seller gets could be swapped with yours.

The book and the box does bother me a little, let me ask the seller what he can do for me about it.

[MonBK]

Originally Posted by Formosa

The book and the box does bother me a little, let me ask the seller what he can do for me about it.

Your seller is such a good guy that I bet if he did read this thread he already mailed you a new box.

[Passionata]

Hairline scratches maybe but dents?
Have you bought a beaten beater?

[Mosco]

[Knappo 1307]

Originally Posted by mjclark32

Whether there are scratches there or not odds are they'd be there after a couple weeks of wear anyway. My advice, beautiful watch wear it well and enjoy!

x2

[Runnin' Rebel]

That's a sweet looking watch, I'm sure your wife is happy with it

[Z-Sub]

I can see the scratch on the bezel. Personally I would not accept that if the watch was NIB and unworn.

I don't know who the seller is but I'm sure it'll be resolved to your satisfaction.

[T-Rip]

I think it's easy for any of us to say "oh don't worry about the scratches" when it's not our watch.. If the watch came with the stickers I would assume it was NIB.. Spending 10K for a watch it should be perfect.. the "character" scratches should be from the new owner not before..

Unless previously described I would not settle for scratches..also If a "trusted" seller is willing to send a box that was that out of line I would be suspect as well

Just my .02

[Vincent65]

...as long as your wife is happy with it, that's all that counts!

Seriously though, stuff the box and booklet, but if you understood the watch was mint and it isn't - return it. Simple. Too bad you already messed with the name on the papers. Hairline scratches are nothing, and inevitable. If you want mint/pristine, get a new one from a Rolex store, and then watch the damage you inflict on it accumulate. I'm sure you saved money by not buying from an AD. That's the rub.

[Lol-x]

This thread has been flogged to death.
Upon receipt of the watch you had an opportunity to inspect the watch, the box and the booklet.
If you were unhappy about any aspect you should have immediately contacted the seller and if it was not to your satisfaction, immediately returned the watch and sought a refund.

However, what appears to have transpired is that you kept the watch, removed all the factory stickers and then made a public complaint against the seller.

This is not a proper way to handle a transaction.
The marks on the bezel (if they exist) would have been apparent to you prior to the removal of the factory stickers and you could have there and then sought to rescind the transaction.

It appears that you decided to affirm the transaction by retaining possession of the watch.

Now you will not be able to polish out a mark on a fluted bezel, that is very difficult. However, it is for all practical purposes trivial. The ding on the case (which many have said they cannot even see, and that applies to me too) is a matter that can be rectified either by Rolex now if you go to them, or included in the first service.

One of the joys of owning a Rolex is that when the watch is serviced it will come back to you like new. So in 5 years time, when it is all scratched up and dinged from day to day wear, you would be able to get it back to factory pristine condition by having Rolex undertake its periodic service.

I don't think this thread can be meaningfully continued in a constructive and useful way.

[Knappo 1307]

Ibtl

[Puffy]

if it was sold as mint/brand new then get a refund. i would not put up with a scratched up watch like that

some sellers out there are no different to used car salesmen and will do and say anything to shift goods, even do what i call dishonest and misleading advertising by not fully divulging the factual details of a watch

some even post pictures of watches previously sold

if something is advertised as mint/brand new, then it can't have the marks you mention visible

these days you have to ask a lot of questions and do lots of due diligence

[Johny]

hi did you have to remove links to get a proper fit for your wife's wrist?

[Gaijin]

IBTL!

[Formosa]

Originally Posted by MonBK

Your seller is such a good guy that I bet if he did read this thread he already mailed you a new box.

Originally Posted by Passionata

Hairline scratches maybe but dents?
Have you bought a beaten beater?

Originally Posted by Mosco

Originally Posted by Knappo 1307

x2

Originally Posted by JAGERVEGAS

That's a sweet looking watch, I'm sure your wife is happy with it

Originally Posted by Z-Sub

I can see the scratch on the bezel. Personally I would not accept that if the watch was NIB and unworn.

I don't know who the seller is but I'm sure it'll be resolved to your satisfaction.

Originally Posted by T-Rip

I think it's easy for any of us to say "oh don't worry about the scratches" when it's not our watch.. If the watch came with the stickers I would assume it was NIB.. Spending 10K for a watch it should be perfect.. the "character" scratches should be from the new owner not before..

Unless previously described I would not settle for scratches..also If a "trusted" seller is willing to send a box that was that out of line I would be suspect as well

Just my .02

Originally Posted by Vincent65

...as long as your wife is happy with it, that's all that counts!

Seriously though, stuff the box and booklet, but if you understood the watch was mint and it isn't - return it. Simple. Too bad you already messed with the name on the papers. Hairline scratches are nothing, and inevitable. If you want mint/pristine, get a new one from a Rolex store, and then watch the damage you inflict on it accumulate. I'm sure you saved money by not buying from an AD. That's the rub.

Originally Posted by Lol-x

This thread has been flogged to death.
Upon receipt of the watch you had an opportunity to inspect the watch, the box and the booklet.
If you were unhappy about any aspect you should have immediately contacted the seller and if it was not to your satisfaction, immediately returned the watch and sought a refund.

However, what appears to have transpired is that you kept the watch, removed all the factory stickers and then made a public complaint against the seller.

This is not a proper way to handle a transaction.
The marks on the bezel (if they exist) would have been apparent to you prior to the removal of the factory stickers and you could have there and then sought to rescind the transaction.

It appears that you decided to affirm the transaction by retaining possession of the watch.

Now you will not be able to polish out a mark on a fluted bezel, that is very difficult. However, it is for all practical purposes trivial. The ding on the case (which many have said they cannot even see, and that applies to me too) is a matter that can be rectified either by Rolex now if you go to them, or included in the first service.

One of the joys of owning a Rolex is that when the watch is serviced it will come back to you like new. So in 5 years time, when it is all scratched up and dinged from day to day wear, you would be able to get it back to factory pristine condition by having Rolex undertake its periodic service.

I don't think this thread can be meaningfully continued in a constructive and useful way.

Originally Posted by Knappo 1307

Ibtl

Originally Posted by Puffy

if it was sold as mint/brand new then get a refund. i would not put up with a scratched up watch like that

some sellers out there are no different to used car salesmen and will do and say anything to shift goods, even do what i call dishonest and misleading advertising by not fully divulging the factual details of a watch

some even post pictures of watches previously sold

if something is advertised as mint/brand new, then it can't have the marks you mention visible

these days you have to ask a lot of questions and do lots of due diligence

Originally Posted by Johny

hi did you have to remove links to get a proper fit for your wife's wrist?

Originally Posted by Gaijin

IBTL!

Thanks for the replies, here's an update: The seller has sent out a new box to me. Also he said if I still had the stickers on then he's willing to accept the refund, if not then I can send it back to him and he will polish the lug and bezel for me. I told him just to send me a new box and that's all. I really don't want the watch to go back and forth, also I really don't think anyone can polish/buff off those scratch marks on the bezel as they are really thick scratches. You may see the scratches if you zoom in on the pictures. Yes I am sad but what can I do?

Just want to get this cleared...
-Seller said it's a brand new watch and unworn. And as any normal person would think IT IS in mint or perfect condition. Also, he is one of the top 5 recommended seller on TRF.

-The watch was delivered straight to my wife's work place as a gift. I was not there when she received the package. I did ask her to examine the watch before taking the stickers off. The scratches and dents were under the stickers according to my wife. And I know she did not drop it on the floor or anything.

However, I have already settled it with the seller for a new box. Even if I am unhappy with the purchase, I guess I'll just have to forget about it.

[Formosa]

Originally Posted by Johny

hi did you have to remove links to get a proper fit for your wife's wrist?

Yes.

Originally Posted by Gaijin

IBTL!

Thanks but what does IBTL mean?

[TPLGT]

It means...In Before The Lock...so IBTL!!

Glad you got this resolved!!

[rolexgiants]

Is this thread for real??? Scratches under the plastic covering on a bnib watch??

[Formosa]

Originally Posted by rolexgiants

Is this thread for real??? Scratches under the plastic covering on a bnib watch??

I believe so... The stickers were removed at Wempe while she had the bracelet adjusted.

[Wolfgang427]

Originally Posted by Formosa

I believe so... The stickers were removed at Wempe while she had the bracelet adjusted.

Well it wouldn't be the 1st time a jeweler or AD scratched a watch while adjusting a bracelet and then said that the scractches were there all along.

[cedargrove]

Originally Posted by Formosa

I believe so... The stickers were removed at Wempe while she had the bracelet adjusted.

I see the dent in the lug, and personally would be disappointed if it was my watch. However if I understand correctly, this was was delivered to your wife who took it to a jewelry store to have it resized where they removed the stickers? If that's the case then it's not really fair to hold the seller responsible.

P.S. What's wrong with the book? I can't see anything, but sometimes I'm not the sharpest knife in the drawer.

[sleddog]

Originally Posted by Formosa

Thanks for the replies, here's an update: The seller has sent out a new box to me. Also he said if I still had the stickers on then he's willing to accept the refund, if not then I can send it back to him and he will polish the lug and bezel for me. I told him just to send me a new box and that's all. I really don't want the watch to go back and forth, also I really don't think anyone can polish/buff off those scratch marks on the bezel as they are really thick scratches. You may see the scratches if you zoom in on the pictures. Yes I am sad but what can I do?

Just want to get this cleared...
-Seller said it's a brand new watch and unworn. And as any normal person would think IT IS in mint or perfect condition. Also, he is one of the top 5 recommended seller on TRF.

-The watch was delivered straight to my wife's work place as a gift. I was not there when she received the package. I did ask her to examine the watch before taking the stickers off. The scratches and dents were under the stickers according to my wife. And I know she did not drop it on the floor or anything.

However, I have already settled it with the seller for a new box. Even if I am unhappy with the purchase, I guess I'll just have to forget about it.

I'm going to start by saying there is no such thing as a "TRF Seller"!
TRF does not have any affiliation with the members who post in the FS/WTB sections of this forum... Furthermore, TRF is not in anyway responsible for transactions made through this website...
These members posting are private individuals who happen to be a member of this website..

Now, it's clear to me the seller took all the right avenues in making you a happy buyer.

These 'issues' you had with the purchase, should have been dealt with privately & immediately between the two of you.
Only when, and if, all avenues were exhausted for a satisfactory resolution, should this type of thread have been made public!!!



I don't see any further constructive conversation going forward.....