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1 April 2021, 07:53 AM
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#1 |
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2024 Pledge Member
Join Date: Sep 2011
Real Name: Jason
Location: USA
Watch: Sea Dweller
Posts: 8,557
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Omega Boutique Chicago Michigan Ave. Very Nice Gesture...
I recently messed up a spring bar during a change on My AT Seamaster 8900. I called the Omega boutique on Michigan Ave. asking if they had a pair. The sales associate Karen was very pleasant, and took a look and they had a pair. She asked for my address, and said she would mail them off. I asked what the charge was and she said they were free. I was completely surprised, and very appreciative and thanked her. I've never done business with them, and was completely surprised at their generosity. In this day and age of people complaining of waiting lists and playing the AD game, this was a refreshing experience and I'm looking forward to doing business with them in the future. Thanks again Karen, and also a special thank you to @Archer for confirming the part number needed.
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1 April 2021, 10:09 AM
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#2 |
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2024 Pledge Member
Join Date: Feb 2009
Real Name: Tony
Location: Orchard Park, NY
Watch: Idiot Savant
Posts: 3,237
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1 April 2021, 11:55 AM
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#3 |
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"TRF" Member
Join Date: Jan 2017
Location: USA
Watch: 214270 BB58 16203
Posts: 118
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Awesome
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1 April 2021, 12:31 PM
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#4 |
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"TRF" Member
Join Date: Dec 2011
Location: Marietta, GA
Posts: 3,247
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The Omega Boutique (Atlanta) was a great experience for me as well. Truly. And Archer is awesome too.
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1 April 2021, 03:01 PM
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#5 |
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"TRF" Member
Join Date: Jan 2008
Location: So Cal
Posts: 268
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My OB is fantastic as well. Incredible service. One time they did not have the spring bars I needed. They had a TX boutique FedEx it to me free of charge!!!
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1 April 2021, 08:46 PM
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#6 |
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2024 ROLEX DATEJUST41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 44,616
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Very nice.
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1 April 2021, 09:41 PM
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#7 |
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2024 ROLEX DATEJUST41 Pledge Member
Join Date: Aug 2006
Real Name: Wolfgang
Location: New Jersey.
Watch: Rolex Tudor Omega
Posts: 5,590
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Very similar happened to me with the Short Hills NJ OB. Ordered me 2 new barrels for my bracelet pins and no charge what so ever, even installed them for me.
In 40+ years dealing with numerous Rolex AD's I never received ANYTHING for free. 
__________________
TRF member #917 
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2 April 2021, 09:27 AM
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#8 |
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"TRF" Member
Join Date: Jan 2020
Location: USA
Posts: 1,866
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This is reflective of my experience with the OB as well. Very service oriented.
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2 April 2021, 10:34 AM
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#9 |
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2024 Pledge Member
Join Date: Apr 2008
Real Name: Rommel
Location: Toronto Canada
Watch: 116710LN
Posts: 8,959
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Awesome, indeed! Omega really takes care of the customer and it's what keeps me coming back. They gave me free spring bars when I ordered a replacement bezel for my 2225.80. Also lots of other freebies and I recently ordered the COSC / Master Chronometer Certificate for my new Planet Ocean Chronograph.
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3 April 2021, 01:23 AM
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#10 |
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2024 Pledge Member
Join Date: May 2018
Location: USA
Watch: P A T E K
Posts: 4,694
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Very nice. And only Omega boutique I shop at!
__________________
A. Lange & Sohne | Audemars Piguet | F.P.Journe | Omega | Patek Philippe | Rolex | Tudor | ...and Othersss |
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4 April 2021, 02:28 AM
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#11 |
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2024 Pledge Member
Join Date: Sep 2020
Real Name: Jackson
Location: USA
Watch: Sub, GMT, Daytona
Posts: 2,178
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This is very good to know! I love my omega!
Sent from my iPhone using Tapatalk |
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