The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Watch Forum > Other (non-Rolex) Watch Topics > Audemars Piguet Discussion Forum

Reply
 
Thread Tools Display Modes
Old 24 November 2022, 06:22 AM   #1
erdetgasxd
"TRF" Member
 
Join Date: Nov 2022
Location: Denmark
Posts: 3
Bought polished watch, was assured it wasn’t.

Hi guys!

Im looking for some expert advice on an unfortunate situation with my recent watch purchase from a different grey market dealer. I would really appreciate any advice you have

Back in June i bought a 15407ST 2017 mint. As soon as i get the watch i notice it feels off, it feels sharp on the bracelet and the case corners feel soft and rounded. I ask the seller a day after if its been polished, and he gets super offended and says absolutely not. I compare it to my retail 15500ST which is super different and smooth on the bracelet and sharp on the case corners.

So i ask again and he gets angry again and says i can get a refund if i want, to which i say i want the watch, so he then suggests i take it into AP. I then try AP boutiques but they cant help, so i send it in to AP and sure enough its been completely polished by a third party, so much that the screws are protruding and even the movement is damaged. He offers to pay for service but i argue the watch has lost value as its already been polished poorly, then to be repolished by AP, would be the same as 2-3 regular polishes, and AP recommends a max of 3 in the lifetime of a watch. He disagrees. I demand either a 15% refund or a full refund in return for the watch. It should also be noted i have yet to receive the box and bill of sale.

So my question is would you say the watch would lose value being first poorly polished then properly by AP? And would i be in the right to request to cancel the sale?

Sorry for the long post i appreciate it very much!


Sent from my iPhone using Tapatalk
erdetgasxd is offline   Reply With Quote
Old 24 November 2022, 11:50 AM   #2
agsstructures
"TRF" Member
 
agsstructures's Avatar
 
Join Date: Oct 2009
Location: Brooklyn, NY
Posts: 2,030
I would press for a refund, especially because the seller said it was unpolished. That’s an expensive piece and I would find a cleaner example once you receive your funds back.
agsstructures is offline   Reply With Quote
Old 24 November 2022, 12:33 PM   #3
SoylentGreenChi
"TRF" Member
 
Join Date: Apr 2021
Location: États-Unis
Posts: 657
Sorry to hear this. Get a full refund. Shouldn’t be a problem since the seller already offered this. Good luck!
SoylentGreenChi is offline   Reply With Quote
Old 24 November 2022, 12:51 PM   #4
thekman
"TRF" Member
 
Join Date: Dec 2018
Location: Boston
Watch: 16610LV
Posts: 999
No question I would get a refund. I am assuming a 15407ST was a huge purchase and is a grail level watch to many. I can't imagine you enjoying that with the screws protruding as you say.
__________________
Rolex | AP | Cartier | VC | Lange

Follow me www.instagram.com/subs.n.scrubs
thekman is offline   Reply With Quote
Old 24 November 2022, 01:14 PM   #5
rmagoo57
2023 Pledge Member
 
rmagoo57's Avatar
 
Join Date: Oct 2019
Real Name: Ron
Location: Detroitish
Watch: GMT II/Sub/Exp II
Posts: 1,803
Sounds like you didn’t see the watch (or good pics) first. Too bad for you.
rmagoo57 is offline   Reply With Quote
Old 24 November 2022, 01:16 PM   #6
michaelodonnell123
"TRF" Member
 
Join Date: Feb 2017
Real Name: Michael
Location: NJ
Watch: Panerai 112
Posts: 1,131
You say the watch feels off, he then offers you a refund and you say no, you want to keep it. That makes no sense to me.
__________________

Panerai 112 - strap monster
“Simplicity is the ultimate sophistication.” – Leonardo da Vinci
michaelodonnell123 is offline   Reply With Quote
Old 24 November 2022, 01:23 PM   #7
just1time
"TRF" Member
 
Join Date: Jul 2018
Location: toRonTo, oN,
Posts: 563
Get a refund.Find another watch.
just1time is offline   Reply With Quote
Old 24 November 2022, 01:53 PM   #8
macrowatch
"TRF" Member
 
Join Date: Aug 2018
Location: HK
Posts: 4,123
I’ve been in your shoes before. Always hard to navigate secondary market.

My personal opinion, probably more wrong than right to ask for refund now since it’s been too long since sale. You declined refund. If you took to AP say in July or even August to inspect and then ask for refund then, probably still okay.

You can get new bezel, new case, new bracelet instead of polish for about 5k EUR. That shouldn’t hurt resale since it’s basically all brand new, now used polishes down the road. I’d do that and just enjoy the watch.
macrowatch is offline   Reply With Quote
Old 24 November 2022, 04:32 PM   #9
Andad
2023 Pledge Member
 
Andad's Avatar
 
Join Date: Nov 2006
Real Name: Eddie
Location: Australia
Watch: A few.
Posts: 35,412
Quote:
Originally Posted by erdetgasxd View Post
Hi guys!

Im looking for some expert advice on an unfortunate situation with my recent watch purchase from a different grey market dealer. I would really appreciate any advice you have

Back in June i bought a 15407ST 2017 mint. As soon as i get the watch i notice it feels off, it feels sharp on the bracelet and the case corners feel soft and rounded. I ask the seller a day after if its been polished, and he gets super offended and says absolutely not. I compare it to my retail 15500ST which is super different and smooth on the bracelet and sharp on the case corners.

So i ask again and he gets angry again and says I can get a refund if i want, to which i say i want the watch, so he then suggests i take it into AP. I then try AP boutiques but they cant help, so i send it in to AP and sure enough its been completely polished by a third party, so much that the screws are protruding and even the movement is damaged. He offers to pay for service but i argue the watch has lost value as its already been polished poorly, then to be repolished by AP, would be the same as 2-3 regular polishes, and AP recommends a max of 3 in the lifetime of a watch. He disagrees. I demand either a 15% refund or a full refund in return for the watch. It should also be noted i have yet to receive the box and bill of sale.

So my question is would you say the watch would lose value being first poorly polished then properly by AP? And would i be in the right to request to cancel the sale?

Sorry for the long post i appreciate it very much!


Sent from my iPhone using Tapatalk
Did you miss this part???
__________________
E

Andad is offline   Reply With Quote
Old 24 November 2022, 05:26 PM   #10
gregouille
"TRF" Member
 
Join Date: Jul 2018
Location: Paris
Posts: 389
I would walk away for 2 reasons:
- The items doesn’t match what you bought
- A watch that has been overpolished looks bad and decreases in value…
gregouille is offline   Reply With Quote
Old 24 November 2022, 06:05 PM   #11
AshAP
"TRF" Member
 
AshAP's Avatar
 
Join Date: Dec 2012
Real Name: Ash
Location: UK
Watch: AP Royal Oak
Posts: 4,318
I’d ask for a refund if it’s as bad as you say especially with the apparent damage to the movement. Sure a few months have gone by but dealing with Swiss watchmakers is always slow so the seller should hide behind that. My main concern would be why someone has used a 3rd party to polish it rather than AP on a watch that rare.


Sent from my iPhone using Tapatalk
AshAP is offline   Reply With Quote
Old 24 November 2022, 09:37 PM   #12
supernova
"TRF" Member
 
supernova's Avatar
 
Join Date: Jun 2012
Location: Dublin/HK
Watch: AP/Rolex
Posts: 1,217
Bought polished watch, was assured it wasn’t.

Edit as misread OP.

The seller offered a full refund so would you not take that then if your not happy?

A bad polish is detrimental to an AP, any pics?


Sent from my iPad using Tapatalk
supernova is offline   Reply With Quote
Old 24 November 2022, 09:57 PM   #13
VogelPhoenix
"TRF" Member
 
VogelPhoenix's Avatar
 
Join Date: Jun 2020
Location: Taiwan
Posts: 2,450
Quote:
Originally Posted by erdetgasxd View Post
Hi guys!

Im looking for some expert advice on an unfortunate situation with my recent watch purchase from a different grey market dealer. I would really appreciate any advice you have

Back in June i bought a 15407ST 2017 mint. As soon as i get the watch i notice it feels off, it feels sharp on the bracelet and the case corners feel soft and rounded. I ask the seller a day after if its been polished, and he gets super offended and says absolutely not. I compare it to my retail 15500ST which is super different and smooth on the bracelet and sharp on the case corners.

So i ask again and he gets angry again and says i can get a refund if i want, to which i say i want the watch, so he then suggests i take it into AP. I then try AP boutiques but they cant help, so i send it in to AP and sure enough its been completely polished by a third party, so much that the screws are protruding and even the movement is damaged. He offers to pay for service but i argue the watch has lost value as its already been polished poorly, then to be repolished by AP, would be the same as 2-3 regular polishes, and AP recommends a max of 3 in the lifetime of a watch. He disagrees. I demand either a 15% refund or a full refund in return for the watch. It should also be noted i have yet to receive the box and bill of sale.

So my question is would you say the watch would lose value being first poorly polished then properly by AP? And would i be in the right to request to cancel the sale?
Pictures would help. This is not a cheap watch - unless you got an outstanding deal (>> 15% off the current going rate), I would 100% go for a refund and then search for an unpolished specimen.
VogelPhoenix is offline   Reply With Quote
Old 24 November 2022, 11:34 PM   #14
erdetgasxd
"TRF" Member
 
Join Date: Nov 2022
Location: Denmark
Posts: 3
The refund was offered 3 days after i bought it, and as i had no knowledge if it was actually polished, only an intuition, i wanted to see if it was actually polished or not first. The seller has a now said refund is off the table as it has dropped in value. However he believes its worth the same so we came to an agreement that he will sell the watch and buy a new one. Pretty scummy though that he will sell it on knowing its been polished poorly and movement is damaged.


Sent from my iPhone using Tapatalk
erdetgasxd is offline   Reply With Quote
Old 24 November 2022, 11:38 PM   #15
erdetgasxd
"TRF" Member
 
Join Date: Nov 2022
Location: Denmark
Posts: 3
Quote:
Originally Posted by VogelPhoenix View Post
Pictures would help. This is not a cheap watch - unless you got an outstanding deal (>> 15% off the current going rate), I would 100% go for a refund and then search for an unpolished specimen.

imgur com/a/eWTZ7Bu

Here are some pictures comparing the case corner vs my 15500st.

But yeah I didn’t get a good deal, paid a little over what it was worth back then, 220k USD.


Sent from my iPhone using Tapatalk
erdetgasxd is offline   Reply With Quote
Old 25 November 2022, 03:20 PM   #16
Willyjo
"TRF" Member
 
Willyjo's Avatar
 
Join Date: Apr 2020
Location: Singapore
Posts: 803
Refund ASAP


Sent from my iPhone using Tapatalk
Willyjo is offline   Reply With Quote
Old 25 November 2022, 03:38 PM   #17
tcpx
"TRF" Member
 
tcpx's Avatar
 
Join Date: Apr 2015
Location: Canada
Posts: 333
Yikes.. That is definitely a bad polish job.

The bezel is easy enough to be replaced but not sure how costly it would be to replace the case or if you’d be satisfied if AP were to just polish over the bad job to “sharpen the edges” again
tcpx is online now   Reply With Quote
Old 25 November 2022, 05:16 PM   #18
Armis
2023 Pledge Member
 
Join Date: Oct 2016
Location: USA
Posts: 558
Irrespective of the polished case issue, how can a movement be damaged by a polishing? Or was the watch manhandled violently during the process?

In any case, I would think a damaged movement multiplies the lost value of the watch too. I’m sorry this all happened to you, and hope you will soon be able to resolve to your satisfaction.
Armis is offline   Reply With Quote
Old 25 November 2022, 05:16 PM   #19
l_chissle
"TRF" Member
 
Join Date: Aug 2020
Real Name: Chris
Location: Germany
Posts: 278
refund if you can get it
l_chissle is offline   Reply With Quote
Old 25 November 2022, 05:50 PM   #20
PL4444
"TRF" Member
 
Join Date: Feb 2022
Location: NL
Posts: 3
Quote:
Originally Posted by Armis View Post
Irrespective of the polished case issue, how can a movement be damaged by a polishing? Or was the watch manhandled violently during the process?

In any case, I would think a damaged movement multiplies the lost value of the watch too. I’m sorry this all happened to you, and hope you will soon be able to resolve to your satisfaction.

Plenty of ways for things to go wrong if you're removing the movement for case polishing. And safe to assume a person who does polishing of this low quality will equally screw up the movement as well.
PL4444 is offline   Reply With Quote
Old 26 November 2022, 01:03 AM   #21
macrowatch
"TRF" Member
 
Join Date: Aug 2018
Location: HK
Posts: 4,123
Quote:
Originally Posted by Armis View Post
Irrespective of the polished case issue, how can a movement be damaged by a polishing? Or was the watch manhandled violently during the process?

In any case, I would think a damaged movement multiplies the lost value of the watch too. I’m sorry this all happened to you, and hope you will soon be able to resolve to your satisfaction.
My understanding is to attempt to properly polish you need to remove the case to get the angle right. SC always charges partial service pressure retest for example when polish is involved.

Maybe they literally dropped the whole movement?!? Lol.
macrowatch is offline   Reply With Quote
Old 26 November 2022, 02:12 AM   #22
HMHM
"TRF" Member
 
HMHM's Avatar
 
Join Date: Oct 2019
Real Name: HM
Location: MY
Watch: Chronographs
Posts: 1,631
I am deeply sorry for your trouble OP, but it is situation like yours that make me absolutely loathe grey market dealers. If the watch is advertised as unpolished, it should be UNPOLISHED. No ifs and buts. The fact the dealer is able to justify his behaviour and lies is totally appalling. 15407ST is worth an absolute fortune and it should be perfect before it even changes hands.

I suggest your get a full refund and move on or else report the dealer to consumer affairs for fraud. You paid top dollar for a watch, you deserve a top notch watch, not one that was poorly polished and damaged.
HMHM is offline   Reply With Quote
Old 26 November 2022, 02:32 AM   #23
Jeffreylucky1
"TRF" Member
 
Jeffreylucky1's Avatar
 
Join Date: Oct 2022
Location: Indiana
Posts: 31
Quote:
Originally Posted by Armis View Post
Irrespective of the polished case issue, how can a movement be damaged by a polishing? Or was the watch manhandled violently during the process?

In any case, I would think a damaged movement multiplies the lost value of the watch too. I’m sorry this all happened to you, and hope you will soon be able to resolve to your satisfaction.
Sometimes the movement is not removed for polishing as it should be and the heat generated during polishing will damage the movement. This is fairly common when a third party polishes the watch and doesn't want to take the time to do it correctly.
Jeffreylucky1 is offline   Reply With Quote
Old 26 November 2022, 04:54 AM   #24
AshAP
"TRF" Member
 
AshAP's Avatar
 
Join Date: Dec 2012
Real Name: Ash
Location: UK
Watch: AP Royal Oak
Posts: 4,318
I can’t see the image showing the poor polishing


Sent from my iPhone using Tapatalk
AshAP is offline   Reply With Quote
Old 26 November 2022, 06:46 AM   #25
seadubs
2023 Pledge Member
 
Join Date: Feb 2010
Location: USA
Posts: 177
Holy moly $220k USD - you can now get a new 2022 for $130ish. Good luck
seadubs is offline   Reply With Quote
Old 26 November 2022, 07:19 AM   #26
saltyandwet
"TRF" Member
 
saltyandwet's Avatar
 
Join Date: Apr 2022
Location: LA
Posts: 83
With the exception of a house, IDK why any person, sane person anyway, would pay $220k for a used anything.
saltyandwet is offline   Reply With Quote
Old 26 November 2022, 07:57 AM   #27
huncho
2023 Pledge Member
 
huncho's Avatar
 
Join Date: Oct 2017
Location: nyc
Posts: 5,383
at this point if the refund offer still stands it'd be silly not to take it. get a refund for the june price and buy a new or newer one for much less instead, without the issues

the bezel looks cooked in those photos
huncho is online now   Reply With Quote
Old 26 November 2022, 01:50 PM   #28
mspeed76
"TRF" Member
 
Join Date: Jun 2011
Location: United States
Watch: AP, RM
Posts: 598
sorry to hear this. maybe post the dealer name.

its interesting how liars get offended when they are caught
mspeed76 is offline   Reply With Quote
Old 26 November 2022, 02:15 PM   #29
Willyjo
"TRF" Member
 
Willyjo's Avatar
 
Join Date: Apr 2020
Location: Singapore
Posts: 803
Hope you got your refund.


Sent from my iPhone using Tapatalk
Willyjo is offline   Reply With Quote
Old 26 November 2022, 04:32 PM   #30
VogelPhoenix
"TRF" Member
 
VogelPhoenix's Avatar
 
Join Date: Jun 2020
Location: Taiwan
Posts: 2,450
Quote:
Originally Posted by erdetgasxd View Post
www.imgur.com/a/eWTZ7Bu
"Light polish for retail" is the common phrase on some Facebook group that shall go unnamed.

If cash refund is off the table, an exchange for an actual unpolished specimen is probably the next best solution.
VogelPhoenix is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DavidSW Watches


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2023, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.