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10 November 2017, 08:02 PM | #1 |
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5119J problem
the sapphire glass bottom cover just came off from my wife's calatrava 5119J. also, the watch (5 months old) has had issues recently, like stopping in the middle of the night (it gets wound always first thing in the morning). anyone here has experienced this or similar to this before?
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10 November 2017, 08:59 PM | #2 |
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Is this a new watch purchased from an AD?
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10 November 2017, 08:59 PM | #3 |
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Get it repaired/serviced under warranty, a glass caseback coming loose and suddenly stopping is unacceptable.
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10 November 2017, 09:06 PM | #4 |
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10 November 2017, 10:07 PM | #5 |
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10 November 2017, 10:08 PM | #6 |
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11 November 2017, 12:50 AM | #7 |
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Isn't the case back screwed on? I believe it should have six retaining screws, are they missing?
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11 November 2017, 01:05 AM | #8 | |
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Quote:
Edit: just looked on the Patek website and the current version appears to have 6 small screws securing the caseback. It does seem odd in that situation for the caseback to come off so easily. Perhaps the OP was sold an older version? |
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11 November 2017, 01:12 AM | #9 |
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11 November 2017, 02:26 AM | #10 |
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I would ask for a new watch. That is unacceptable for any brand let alone PP.
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11 November 2017, 02:36 AM | #11 |
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11 November 2017, 03:27 AM | #12 | |
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Quote:
I️ agree. I would ask for a replacement. I’ve had two instances with two separate Pateks that resulted in getting brand new replacements from the AD. Disappointing for sure, but the resolution of each was reassuring. I will add that this is one of the reasons why I️ buy new watches from an AD. Good luck and keep us posted.
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11 November 2017, 04:09 AM | #13 |
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11 November 2017, 04:14 AM | #14 |
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11 November 2017, 06:24 AM | #15 | |
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Quote:
OP's had the watch for almost half a year. Doubt any AD would do an exchange at this point but good news is that Patek will fix it under warranty. The cal 215 is a rather simple and reliable movement, so hopefully it should be a quick fix. |
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11 November 2017, 07:35 AM | #16 | |
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Quote:
Good point. My two examples of receiving replacement watches were issues discovered in the first 2 weeks, so probably not fair to assign these expectations to the OP.
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26 March 2019, 11:59 AM | #17 |
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What was the resolution to this?
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26 March 2019, 06:22 PM | #18 |
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26 March 2019, 10:49 PM | #19 |
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How long did it take for the repair?
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