New service prices … wow!

[SS Oyster]

Hi TRFers,

Recently reported that the RSC Beverly Hills was closed. So, had to send my wife’s SD 16600 in for interval service via my AD. I found out it went to Dallas.

AD called me a few weeks after dropping it off to say the RSC estimate was $850. Hmmm. I thought, wondering if that included the new crystal (my wife’s was chipped). AD said “nope, that’s just for the service.” Hmmm again, how could an RSC miss a chipped crystal?

This bothered me, so I called RSC Dallas, provided my reference number and discovered RSC was going to need another $155 for a SD crystal, bring my total to $1,050. Whoa! That’s expensive. My mind can’t rest so I ask the RSC rep. How did a chipped crystal make it past the RSC inspection process? What else was missed? Answer was equally dissatisfying “I don’t know, but I’ve added it to you service request.”

Hmmm …




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[steveclr]

Missing the chipped crystal is unsettling.

[2000-NJDEVILS]

Disturbing - yet NOT Surprising….
For your future watch repairing/servicing needs -
May I suggest getting a local Rolex repair expert (former Rolex or Tourneau or similar watchmaker will do) to be your go to for all your servicing needs - it will save you a lot of time, money and aggravation going forward…..
Good Luck!

[SS Oyster]

Originally Posted by 2000-NJDEVILS

Disturbing - yet NOT Surprising….
For your future watch repairing/servicing needs -
May I suggest getting a local Rolex repair expert (former Rolex or Tourneau or similar watchmaker will do) to be your go to for all your servicing needs - it will save you a lot of time, money and aggravation going forward…..
Good Luck!

Thanks!

No way I would trust a lesser experienced watch guy doing a sympathetic polish.


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[Jefferyasher]

The cost should be $750 if you decline the polishing....

[SS Oyster]

Ok, haven’t serviced in a while. I guess everything has gone up.


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[Sgooter]

Originally Posted by SS Oyster

Ok, haven’t serviced in a while. I guess everything has gone up...

FWIW: In April 2018, I sent a GMT to the Dallas RSC, and the base price for their "full service" was $700. They also replaced several items inside the watch, and the final bill was around $1,250...and it was totally worth it.
To go first class only costs a whole lot more.

[karleone]

Looks like a beautiful unpolished and mint 16600. Make sure to have them written not to polish your watch!

[travisb]

The price is normal but I am surprised they didn't pick up on the chipped crystal. Hopefully a quick turnaround.

[brandrea]

Originally Posted by travisb

The price is normal but I am surprised they didn't pick up on the chipped crystal. Hopefully a quick turnaround.

X2

[espanol]

It is expensive. I must say I've only had positive experiences with RSC, so the cost 'is what it is.'

BTW, pretty bada*^ that your wife has a 16600!

[1st amg]

Originally Posted by travisb

The price is normal but I am surprised they didn't pick up on the chipped crystal. Hopefully a quick turnaround.

Sounds about right. When you drive an exotic, the oil changes are a lot more than the regular pedestrian vehicles.

[EEpro]

I'd ask for it back and find an independent you trust. This is not going to end well if you have an eye for details.

[1William]

Not surprising on the price. It will be right when it comes back. I would not have them polish it and I would replace the crystal.

[SearChart]

Estimates are made by humans, and humans make mistakes. Wouldn't be too worried about it tbh.

[enjoythemusic]

RSC is (relatively) reasonable and very timely / fast in service.

[996marty]

A really good independent could be the way to go

[Calatrava r]

I am in the Patek Lange world somewhat and those prices seem absolutely great to me. And you get a super-fast turnaround. A win win. Raising costs affect everyone, including RUSA service.

[Duey]

I just got my Explorer 214270 back from RSC Dallas yesterday and here was the costs -
I had the full lume dial added. It took 5 weeks

Necessary works and optional works approved Invoiced price

Complete overhaul $850.00
Refinish Bracelet
Refinish Case
Replace Crown $48.00
- Crown with gasket 604 st - x 1
Replace Dial and Hands $463.50
- Dial 214278 black arabic 3.6.9/markers w lbu - x 1
- Seconds hand, w, blue lumi - x 1
- Hour & minute hands, w, blue lumi - x 1

Service/Supplies Total $1,361.50

[IS2000]

Last year I had my 16600 serviced at Bangkok RSC for around $700 without polishing. They did a great work and the watch is running +1 spd.

[NachoNeal]

My local guy charges $795 for routine service, plus parts.

[Wingman244]

Heck, my Zenith crystal was $471 back in 2019 on top of a $800 service fee... Makes me think twice about another Zenith - but I do love some of their new watches.

[alphadweller]

Not cheap. An expensive hobby for sure.

[KatGirl]

No one said this hobby was cheap…

Kat


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[BlondesNwatches]

Definitely not looking forward to starting to service my collection. Hopefully a few more years until they need something.

[Dos Gris]

RSC Dallas charged me $500 for a green Milgauss crystal replacement. They are the only game in town for that item, so I was happy to get it.

[WILLIWALKER]

Not so long ago, I paid the service for a date sub at 550 euros or chf
Now we're down to 1000,-

This makes me put the Audemars 1700'- into perspective for a chrono!

Yes, it’s expensive and Rolex has caught up in this area, alas!
And with the volumes, it could very well be a growth driver.

This must be put in parallel with the industrialization of after-sales service (an operator will dismantle all the bracelet cases, another dial hands, another oscillating mass, etc.) and all this could very well be done on the new site

[ts3]

Replacement steel IWC mid case was EUR 400 in 2012 and in 2024 I got quoted 1260 for the same part...

[enjoythemusic]

Originally Posted by ts3

Replacement steel IWC mid case was EUR 400 in 2012 and in 2024 I got quoted 1260 for the same part...

ugh the Euro. Hope that includes 'VAT'.

[Nidal]

Wear an Apple Watch


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