Dirty hands?! is this normal?

[LewisDouglas]

Hi guys,

Just bought a new datejust last week , Absolutely loving it.

However I noticed these marks, smudges on the hands which are super visable in direct sunlight.

Is this normal for a 6month old watch?

Please watch video:
https://www.youtube.com/shorts/pJ7zEEy0D40

If you look closely all the hands have weird scufffs

Thanks

[padi56]

Originally Posted by LewisDouglas

Hi guys,

Just bought a new datejust last week , Absolutely loving it.

However I noticed these marks, smudges on the hands which are super visable in direct sunlight.

Is this normal for a 6month old watch?

Please watch video:
https://www.youtube.com/shorts/pJ7zEEy0D40

If you look closely all the hands have weird scufffs

Thanks

Never click links on forum but even the hands are not made by Rolex themselves they are made by a firm called Aiguilles.Now the hands are quite small and have a very small surface area, so if they are like you say super visible, strange its taken 6 months for you to notice them, please post a picture of the hands which is quite easy to do.

[LewisDouglas]

Originally Posted by padi56

Never click links on forum but even the hands are not made by Rolex themselves they are made by a firm called Aiguilles.Now the hands are quite small and have a very small surface area, so if they are like you say super visible, strange its taken 6 months for you to notice them, please post a picture of the hands which is quite easy to do.

Bro, its a youtube link...

You've just spoilt my thread.

DISCLAIMER: GUYS YOU CAN CLICK A YOUTUBE LINK, ITS NOT DANGEROUS

Any feedback is appreciated.

[Rolex1982]

Originally Posted by padi56

Never click links on forum but even the hands are not made by Rolex themselves they are made by a firm called Aiguilles.Now the hands are quite small and have a very small surface area, so if they are like you say super visible, strange its taken 6 months for you to notice them, please post a picture of the hands which is quite easy to do.

Although it looks like sound advice, if you look at the url you can see that it starts with https://www.youtube.com/ which makes it impossible for the poster to put harmfull content on there. Worst case is a bad movie.

@OP, after looking at the short video i must say i cannot see which scuffs you mean. I see some spots but they look reflection of light? The camera isn’t stable so i don’t see a big problem.

[jimcameron]

"New" as in bought new from a Rolex authorized, brick and mortar, jeweler? If so, take it back and show the jeweler the issue.

[LewisDouglas]

Originally Posted by jimcameron

"New" as in bought new from a Rolex authorized, brick and mortar, jeweler? If so, take it back and show the jeweler the issue.

Bought on the grey, super reputable dealer here in the UK called Trotters.

I will raise it with them, just wondered if there were any insights into what could cause (Watch Is unworn)

[Rolex1982]

Originally Posted by LewisDouglas

Bought on the grey, super reputable dealer here in the UK called Trotters.

I will raise it with them, just wondered if there were any insights into what could cause (Watch Is unworn)

If you look at the youtube movies from Grand Caliber with Marco Nicolini you see that every Rolex he puts under the loupe that he finds specs of dust or spots. He says most new Rolexes have those. But i cannot see the spots you mean. Can you make a screenshot of the movie and circle the spots?

[Milieu]

I can kind of see it on the seconds hand (close to the centre) but nothing else.

No harm in taking it back and asking them to look at it.

[LewisDouglas]

Originally Posted by Rolex1982

If you look at the youtube movies from Grand Caliber with Marco Nicolini you see that every Rolex he puts under the loupe that he finds specs of dust or spots. He says most new Rolexes have those. But i cannot see the spots you mean. Can you make a screenshot of the movie and circle the spots?

Hi! Maybe this helps? Screenshot 2023-07-08 at 11.35.10.png

[LewisDouglas]

Originally Posted by Milieu

I can kind of see it on the seconds hand (close to the centre) but nothing else.

No harm in taking it back and asking them to look at it.

Agree! But before I go back I'd like to arm myself with a little knowledge and insight / informed guesses into what could cause

[Rolex1982]

Originally Posted by LewisDouglas

Hi! Maybe this helps? Attachment 1377767

I think those are reflections, remember that the hands are just mirrors. Every spec on the cristal can be seen on the hands. There are some specs you circled that you can see on the movie change when it moves. I don’t think all those spots are dust or scuffs. I think it’s light/reflections.

[LewisDouglas]

Here, Check it out!

Definitely not reflections, it's messed up lol

https://www.youtube.com/shorts/wosLttghuI4

[Rolex1982]

Originally Posted by LewisDouglas

Here, Check it out!

Definitely not reflections, it's messed up lol

https://www.youtube.com/shorts/wosLttghuI4

I see what you mean now. Strange, i would go back to the store you bought it and ask what that is. They have loupes and can take a better look at it.

[Osmin]

Yes, not normal.
Give it back or bring it to the AD.
Looks like someone opened it and messed with the hands. Maybe while switching the dial.
Rolex AD will tell you.
My first choice would be to try to get money back

[drrd]

Originally Posted by LewisDouglas

Hi! Maybe this helps? Attachment 1377767

If you can see those marks on the hands with the watch in hand then that obviously isn’t normal for a new watch. (It’s not normal for a watch that’s been serviced by an authorised service centre either).

It’s not a new watch, despite what the dealer says. I guess when you chat with the dealer next you’ll get to test their rep and trustworthiness.

You’re in London so you can ask Rolex at st James to look at it. Bear in mind that if they think it’s been messed with then things could get awkward.

[AF_Rob]

Perhaps excessive lubricant migrated onto the hands? I had a similar issue with an Oris years ago.

If your dealer has a warranty, I’d look into a new handset, if you can’t live with it.

Then again, opening up the watch invites other potential issues, consider it.


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[Cambo]

Looks more like a smudge or scuff to me, rather than dust….IMHO from some kind of work

[Milieu]

Originally Posted by AF_Rob

Perhaps excessive lubricant migrated onto the hands? I had a similar issue with an Oris years ago.

If your dealer has a warranty, I’d look into a new handset, if you can’t live with it.

Then again, opening up the watch invites other potential issues, consider it.


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Was thinking this too, or when they have pulled the watch apart before reselling haven't stored the hands appropriately.

[Osmin]

And if that was not done by an AD the warranty is now void

[darius359]

Ah yes, the hallmarks of a "super reputable" dealer.

If they offer their own warranty on the watches they sell, bring it in and request that the hands be replaced. Easy and relatively quick job if they have a watchmaker in their office or one they use nearby. If you send the watch to RCS, you'll be paying for any work to be performed. If it bothers you, you don't need anyone's opinion, only your own. Act sooner, not later.

[Calatrava r]

Apparently, you bought a used watch. Who knows who opened it along the line for whatever reason. I also could not see anything in the video.

[clubrcr]

Although there is a lot of good information through these previous posts, the bottom line...if you are unhappy with it, contact the seller. There should be a warranty if the seller is a "full time" dealer.

[fskywalker]

Originally Posted by Cambo

Looks more like a smudge or scuff to me, rather than dust….IMHO from some kind of work

+1


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[rmlovett1]

I’ve seen it/had it happen as well with a pre-owned piece. I personally was bothered and worked with the seller, ended up sending it back

[faz]

Not normal. Not acceptable. $800 micro brand watches have better hands than this. Do not settle for this. Send it back.


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[Kevin of Larchmont]

Originally Posted by LewisDouglas

Here, Check it out!

Definitely not reflections, it's messed up lol

https://www.youtube.com/shorts/wosLttghuI4

Definitely not normal and by your own assessment messed up.

Take it back to your Super Reputable dealer and have it addressed.

[jimcameron]

Originally Posted by LewisDouglas

Bought on the grey, super reputable dealer

Time will tell. In more ways than one.

[harvey]

Originally Posted by LewisDouglas

Bought on the grey, super reputable dealer here in the UK called Trotters.

I will raise it with them, just wondered if there were any insights into what could cause (Watch Is unworn)

So what did Trotters say?

[dannyp]

Originally Posted by LewisDouglas

Bought on the grey, super reputable dealer here in the UK called Trotters.

I will raise it with them, just wondered if there were any insights into what could cause (Watch Is unworn)

Perhaps it was opened for authentication purposes? Which should have been disclosed, as it could affect warranty validity.

[LewisDouglas]

Originally Posted by harvey

So what did Trotters say?

Trotters said some bullshit about how they opened it up to authenticate it and because they were in “such a hurry, to give it to me they might have scratched it”???

They said they will fix the hands and replace them no issues and already have some genuine ones on order for me from Rolex. TBH I’d prefer an exchange or refund but they have absolutely said they are not willing to do that. They will only fix the watch for me.

So I’m sitting here thinking what the f**ck. do I have a watch that has been partially harvested for its parts? Do I have a superclone? Or do I just have a piece of trash.


I was in love with the watch, but this experience has left a really bad taste in my mouth