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roger.bolton · 28 July 2021, 07:12 PM

Hi,

My 1661 found itself with a scratchy noise on wind, so it went back to the Richmont service center for repair. It was returned about 5 weeks later. The shocker was the packaging.

It arrived in this box, a box that's height is shorter than the watch itself. As such the box was distorted to accommodate the size of the watch. My guess is that this box was designed for shipping with the watch lying flat.

Is this normal? Is this OK? Maybe Panerai are trying to tell me something about the durability of Carbotech

Thanks
Roger

mobster600 · 28 July 2021, 08:15 PM

Not very smart people doing not very smart things

joli160 · 28 July 2021, 10:22 PM

Not OK, at least it survived the trip

rootbeer7 · 29 July 2021, 12:12 AM

I'm more shocked it wasn't sent back in a named service case/pouch. Very poor. At least it arrived safely.

waterman1 · 29 July 2021, 03:13 AM

That looks odd. I’ve sent a few off and they always come back in little black zippered box.

enjoythemusic · 29 July 2021, 03:24 AM

Quote:

Originally Posted by waterman1

That looks odd. I’ve sent a few off and they always come back in little black zippered box.

^^^ this.

Kevin of Larchmont · 29 July 2021, 04:33 AM

Did you send them a picture?

walds11 · 29 July 2021, 04:40 AM

Quote:

Originally Posted by enjoythemusic

^^^ this.

Yep, this.

Cru Jones · 29 July 2021, 04:45 AM

A real luxury experience.

thsiao · 29 July 2021, 11:05 AM

Wow. That is a completely unacceptable packaging for an item that obviously did not fit properly and of such high value. Let us know what they say about this abhorrent packaging please. I would be extremely upset.

Rashid.bk · 29 July 2021, 07:35 PM

That is appalling. I’ve had phone charger cables delivered in better packaging.

rajurama · 29 July 2021, 11:23 PM

Well I guess by the time 70 year warranty works start they might just return them in zip locks sandwich bags

roger.bolton · 30 July 2021, 08:06 AM

Indeed. The watch itself was in a shrink wrapped plastic bag and nothing had any branding on it. Just a report on what was done. The shipping label only mentioned Richemont.

Cosmetically it looks perfect, however I emailed them. If it turns out the case was warped or similar I don't want them denying a warranty claim if it looses water resistance.

28 July 2021, 07:12 PM	#1
roger.bolton "TRF" Member Join Date: Jan 2021 Location: USA Posts: 135	Panerai Service Centre: Packaging Issues! Hi, My 1661 found itself with a scratchy noise on wind, so it went back to the Richmont service center for repair. It was returned about 5 weeks later. The shocker was the packaging. It arrived in this box, a box that's height is shorter than the watch itself. As such the box was distorted to accommodate the size of the watch. My guess is that this box was designed for shipping with the watch lying flat. Is this normal? Is this OK? Maybe Panerai are trying to tell me something about the durability of Carbotech Thanks Roger

28 July 2021, 10:22 PM	#3
joli160 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,334	Not OK, at least it survived the trip __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

29 July 2021, 12:12 AM	#4
rootbeer7 "TRF" Member Join Date: Jan 2014 Location: london Posts: 5,948	I'm more shocked it wasn't sent back in a named service case/pouch. Very poor. At least it arrived safely. __________________ @imrootbeer7

29 July 2021, 11:05 AM	#10
thsiao "TRF" Member Join Date: Jan 2011 Location: SoCal Posts: 1,213	Wow. That is a completely unacceptable packaging for an item that obviously did not fit properly and of such high value. Let us know what they say about this abhorrent packaging please. I would be extremely upset. __________________ Instagram @lifeofawis www.lifeofawis.com

29 July 2021, 11:23 PM	#12
rajurama "TRF" Member Join Date: Oct 2008 Real Name: Rick Location: Wakanda Watch: amacallit Posts: 2,016	Well I guess by the time 70 year warranty works start they might just return them in zip locks sandwich bags __________________ रोलेक्स

28 July 2021, 08:15 PM	#2
mobster600 2024 Pledge Member Join Date: Jan 2017 Location: USA Watch: Yes Posts: 1,477	Not very smart people doing not very smart things

29 July 2021, 03:13 AM	#5
waterman1 2024 Pledge Member Join Date: Apr 2012 Location: USA Posts: 786	That looks odd. I’ve sent a few off and they always come back in little black zippered box.

29 July 2021, 04:33 AM	#7
Kevin of Larchmont 2024 Pledge Member Join Date: Jul 2016 Location: The Doghouse Watch: Ingersoll Mickey Posts: 2,792	Did you send them a picture?

29 July 2021, 04:45 AM	#9
Cru Jones 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 34,468	A real luxury experience.

29 July 2021, 07:35 PM	#11
Rashid.bk "TRF" Member Join Date: Jan 2009 Location: Dallas Watch: 12800ft = 3900m Posts: 11,172	That is appalling. I’ve had phone charger cables delivered in better packaging.

30 July 2021, 08:06 AM	#13
roger.bolton "TRF" Member Join Date: Jan 2021 Location: USA Posts: 135	Indeed. The watch itself was in a shrink wrapped plastic bag and nothing had any branding on it. Just a report on what was done. The shipping label only mentioned Richemont. Cosmetically it looks perfect, however I emailed them. If it turns out the case was warped or similar I don't want them denying a warranty claim if it looses water resistance.

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