ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Ck8 · 10 January 2011, 07:07 AM

I've sent my GMT IIc back to RSC to get the hour hand hopefully adjusted. I have had the watch for 1 year and 5 months and I cannot stand the fact the hour hand is slightly off the indices when the minute hand is at 12. It had been back to RSC before who said there was nothing wrong with it but however they would send it off to Geneva to get assessed?? So I am taking up my option and request my watch going off to Geneva.
Some here might think that I am bonkers but to me horology is all about precision and if the hands don't point exactly where they should then it is not OK especially from Rolex.
I don't know how long it would take to get it back and I am thinking of wearing my Daytona, which has not been worn yet.

Badandy · 10 January 2011, 07:10 AM

I'd do exactly what you're doing.

Jason71 · 10 January 2011, 07:12 AM

I honestly think that is somewhat reasonable if it really bothers you

I hope they get it fixed quickly.

Speed · 10 January 2011, 07:12 AM

A shame they would not fix locally.

Tunacan26 · 10 January 2011, 07:13 AM

This is a sad story -- You "have" to wear an unworn Daytona while you wait for the other watch to get back....

Just kidding --

Rags · 10 January 2011, 07:15 AM

It does sound like a reasonable request especially since what a rolex cost.

snog · 10 January 2011, 07:17 AM

the RSC had to send the watch to Geneva? if they found nothing wrong with it then it's very good service from them to try and fix this for you

Ck8 · 10 January 2011, 07:51 AM

Quote:

Originally Posted by snog

the RSC had to send the watch to Geneva? if they found nothing wrong with it then it's very good service from them to try and fix this for you

The head watchmaker examined the watch before and said it was not out but if I still had a concern he would send it back to Geneva for assessment and not for adjustment. I did not understand the reasoning of sending to Switzerland if they were to look at it and not to adjust it. My local AD has got a watchmaker recently and he too agrees that the hour hand is out of sync. I don't know why RSC is not addressing the issue; apparently according to my AD watchmaker it is simple to rectify, just remove the minute hand back by 2 minutes.

Sperry · 10 January 2011, 08:12 AM

It's a shame it wasn't noticed somewhere along the line, before you got it.

I sent my TOG to RSC NY for general service, and right back again after a day,
because the rotating bezel was not "factory snug" as it first was.
Since RSC NY was the first ones to open the watch, to service it,
they should have the know-how to reinstall the bezel.

Sure enough, the second time the watch came back, right back, with the bezel feeling like it first did.

If someone wants to sell a watch that is made as perfectly as possible, there should be no qualm when an
owner insists the watch hands line up with perfect precision.

The new Glashütte [or Lange & Söhn?] uses splined hands for perfect minute/second alignment.
Whenever there is friction-fit hands, human error becomes more of an issue.

Johny · 10 January 2011, 08:16 AM

i hope that it gets fixed for you.

Watch Professor · 10 January 2011, 08:47 AM

You did the right thing. Now wear and enjoy the Daytona.

10 January 2011, 07:07 AM	#1
Ck8 "TRF" Member Join Date: Feb 2007 Real Name: Mark 哥 Location: UK Posts: 860	I finally did it I've sent my GMT IIc back to RSC to get the hour hand hopefully adjusted. I have had the watch for 1 year and 5 months and I cannot stand the fact the hour hand is slightly off the indices when the minute hand is at 12. It had been back to RSC before who said there was nothing wrong with it but however they would send it off to Geneva to get assessed?? So I am taking up my option and request my watch going off to Geneva. Some here might think that I am bonkers but to me horology is all about precision and if the hands don't point exactly where they should then it is not OK especially from Rolex. I don't know how long it would take to get it back and I am thinking of wearing my Daytona, which has not been worn yet. __________________ I like wonton noodles soup - Mark 哥

10 January 2011, 07:12 AM	#3
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	I honestly think that is somewhat reasonable if it really bothers you I hope they get it fixed quickly. __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

10 January 2011, 07:15 AM	#6
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,183	It does sound like a reasonable request especially since what a rolex cost. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

10 January 2011, 08:16 AM	#10
Johny "TRF" Member Join Date: Mar 2010 Real Name: john Location: Scotland Watch: sub 16610Lv Posts: 13,523	i hope that it gets fixed for you. __________________ "AFTER DARK" BAR AND NIGHT CLUB GM.

10 January 2011, 07:10 AM	#2
Badandy Member Join Date: Nov 2010 Location: LA Posts: 83	I'd do exactly what you're doing.

10 January 2011, 07:12 AM	#4
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,695	A shame they would not fix locally.

10 January 2011, 07:13 AM	#5
Tunacan26 Banned Join Date: Feb 2010 Real Name: Chuck Location: Florida Watch: Hulk, DJ, Bluesy Posts: 1,890	This is a sad story -- You "have" to wear an unworn Daytona while you wait for the other watch to get back.... Just kidding --

10 January 2011, 07:17 AM	#7
snog "TRF" Member Join Date: Oct 2010 Location: UK Posts: 908	the RSC had to send the watch to Geneva? if they found nothing wrong with it then it's very good service from them to try and fix this for you

10 January 2011, 08:12 AM	#9
Sperry "TRF" Member Join Date: Jan 2009 Real Name: Jim Location: Alpha Posts: 3,383	It's a shame it wasn't noticed somewhere along the line, before you got it. I sent my TOG to RSC NY for general service, and right back again after a day, because the rotating bezel was not "factory snug" as it first was. Since RSC NY was the first ones to open the watch, to service it, they should have the know-how to reinstall the bezel. Sure enough, the second time the watch came back, right back, with the bezel feeling like it first did. If someone wants to sell a watch that is made as perfectly as possible, there should be no qualm when an owner insists the watch hands line up with perfect precision. The new Glashütte [or Lange & Söhn?] uses splined hands for perfect minute/second alignment. Whenever there is friction-fit hands, human error becomes more of an issue.

10 January 2011, 08:47 AM	#11
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	You did the right thing. Now wear and enjoy the Daytona.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)