Has anyone bought from chrono24?

[GeronimoApache]

Hi Everyone,

I hope you are fine.
Hi Everyone,

My customer experience with Chrono24 is a nightmare.

I was looking for a while my dream watch and I felt in love with a Submariner 5513 from the 80's on Chrono24 website.

So, I made a proposal to the seller which is Collectors Coins & Jewelry of Baldwin in NY State, USA. Their website is Collectors1946.

I proposed an amount below the price published on Chrono24 and they explained to me that can provide me a better price/negotiations if I order through their own website. They also told me they have an agreement with Chrono24 to sell off the website.

I felt confident and in trust and I ordered the watch. It was in March 2018.
Some weeks later, I decided to send it to a watchmaker to clean the case and watch, and perform a very light polishing. When we opened the case, what we saw was a disaster: The caliber was the one of the 5513 (1570 instead of 1520). I felt really abused and ashamed. My trust has been hurted and I paid a watch 2 or 3 times his real value.

The caliber 1520 was clearly mentioned in Chrono24 site.

Now, I'm discussing with the seller and I have contacted Chrono24 to find a solution.

I will keep you posted when I will have fresh news.

In the meantime, I strongly recommend you to not trust the integrity of this platform and their resellers. I can imagine the number of scammed customers not having a deep knowledge of the watch they purchased.

[bobmorgan]

They are a complete Joke they have no control over dealers LIKE MEERTZ WORLDOFTIME
do not take the risk do not use them better off getting it of ebay
This my experience they wont answer any questions the support is a joke i have passed my case to German trading standards who can investigate this I will take legal action

The current position is that I have paid Chrono24 for this watch so I require rapid answers to my questions as to why the information on this watch is not adding up

K serial numbers started production in September 2001
You have the watch advertised as 1993
There was nothing in the advert that said the dial had been changed




Hello Bob,
the serial number starts with K797xxx.



Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944


Hi Kristin,
What is the serial number.

Kind Regards
Morgan



Dear Bob,
I have just confirmed the order now.
Have a nice evening.
Kind regards
KrIstin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
l. +49 89 12713942, Fax. +49 89 12713944


Hi Bob,
if you order over Chrono24 you can pay with credit card. But we have ship the watch as soon as we get the ok by Chrono24.
Because we first get the money as soon as the watch has been delivered.


Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944



Dear Bob,
that is exactly what I mean. So can I confirm the order?



Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944




Hi if you mean it has the new supper luminova when it should have tritium for that year then thats ok.


Kind Regards
Morgan



Hi Gareth,
thank you for your interest. This watch is available. I can confirm the order in a minute. I just want to make sure that you read in the advertisement that dial and hands are SL.



We don´t send QR invoices.
If you are ok with that I will confirm the order.
Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944


Chrono24 - The World's Watch Market
Antworten Sie einfach auf diese E-Mail, um dem Käufer eine Nachricht zu schicken.
Um das Chrono24 Support Team zu kontaktieren, klicken Sie bitte hier.
Nachricht von GARETH MORGAN:
Rolex Sea Dweller Ref. 16600
5.550 €

[MinMay]

Originally Posted by GeronimoApache

Hi Everyone,

I hope you are fine.
Hi Everyone,

My customer experience with Chrono24 is a nightmare.

I was looking for a while my dream watch and I felt in love with a Submariner 5513 from the 80's on Chrono24 website.

So, I made a proposal to the seller which is Collectors Coins & Jewelry of Baldwin in NY State, USA. Their website is Collectors1946.

I proposed an amount below the price published on Chrono24 and they explained to me that can provide me a better price/negotiations if I order through their own website. They also told me they have an agreement with Chrono24 to sell off the website.

I felt confident and in trust and I ordered the watch. It was in March 2018.
Some weeks later, I decided to send it to a watchmaker to clean the case and watch, and perform a very light polishing. When we opened the case, what we saw was a disaster: The caliber was the one of the 5513 (1570 instead of 1520). I felt really abused and ashamed. My trust has been hurted and I paid a watch 2 or 3 times his real value.

The caliber 1520 was clearly mentioned in Chrono24 site.

Now, I'm discussing with the seller and I have contacted Chrono24 to find a solution.

I will keep you posted when I will have fresh news.

In the meantime, I strongly recommend you to not trust the integrity of this platform and their resellers. I can imagine the number of scammed customers not having a deep knowledge of the watch they purchased.

Post negative feedback to them.

[MinMay]

Originally Posted by bobmorgan

They are a complete Joke they have no control over dealers LIKE MEERTZ WORLDOFTIME
do not take the risk do not use them better off getting it of ebay
This my experience they wont answer any questions the support is a joke i have passed my case to German trading standards who can investigate this I will take legal action

The current position is that I have paid Chrono24 for this watch so I require rapid answers to my questions as to why the information on this watch is not adding up

K serial numbers started production in September 2001
You have the watch advertised as 1993
There was nothing in the advert that said the dial had been changed




Hello Bob,
the serial number starts with K797xxx.



Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944


Hi Kristin,
What is the serial number.

Kind Regards
Morgan



Dear Bob,
I have just confirmed the order now.
Have a nice evening.
Kind regards
KrIstin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
l. +49 89 12713942, Fax. +49 89 12713944


Hi Bob,
if you order over Chrono24 you can pay with credit card. But we have ship the watch as soon as we get the ok by Chrono24.
Because we first get the money as soon as the watch has been delivered.


Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944



Dear Bob,
that is exactly what I mean. So can I confirm the order?



Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944




Hi if you mean it has the new supper luminova when it should have tritium for that year then thats ok.


Kind Regards
Morgan



Hi Gareth,
thank you for your interest. This watch is available. I can confirm the order in a minute. I just want to make sure that you read in the advertisement that dial and hands are SL.



We don´t send QR invoices.
If you are ok with that I will confirm the order.
Kind regards
Kristin Werner
MEERTZ WORLDOFTIME
Prannerstr. 13, 80333 München
Tel. +49 89 12713942, Fax. +49 89 12713944


Chrono24 - The World's Watch Market
Antworten Sie einfach auf diese E-Mail, um dem Käufer eine Nachricht zu schicken.
Um das Chrono24 Support Team zu kontaktieren, klicken Sie bitte hier.
Nachricht von GARETH MORGAN:
Rolex Sea Dweller Ref. 16600
5.550 €

I'm confused....did you pay for it already?

[bobmorgan]

The German side of this operation is worthless Chrono24 is also worthless you take a massive risk I found not as advertises and service after you pay is non existent,
Dont use them

[Awaken]

Stay away or prepared to learn a lesson