ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Syed117 · 4 July 2019, 01:13 AM

A friend of mine has had this JLC chronograph for the last 4 years.

It was purchased from Liljenquist & Beckstead, a JLC AD in Virginia.

I believe it had gone back to JLC 3 times for service in the last 4 years. Obviously for months at a time and it has broken again.

He's obviously very frustrated and I told him to bypass the the AD completely and try to find someone higher up at JLC to try and get a resolution. He doesn't have anything negative to say about the AD, but I think he should ask for a refund. Not sure how they will feel about refunding a 4 year old watch, but it's obviously a lemon and at this point sending it back for another service seems ridiculous.

Anyone have any insight or advice? Don't have any experience with JLC as a brand or their service.

Justindo · 8 July 2019, 03:13 PM

I highly doubt JLC will refund your friend's money but they will try to make it right, even if it takes a while. JLC makes great watches but their stateside service center leaves a lot to be desired. I would suggest you have him insist that they send it back to Switzerland, as that was what finally remedied my issues with my JLC.

ocean2059 · 13 July 2019, 09:16 AM

I have this same watch for over four years now and I never had any problems with it. It's has the JLC in-hour movement with 65 hours of power reserve. It's pretty reliable and robust movement.

For your friend, I agree that he should send the watch back to Switzerland.

4 July 2019, 01:13 AM	#1
Syed117 "TRF" Member Join Date: Oct 2012 Real Name: Syed Location: The Ether Posts: 3,388	Need some JLC advice for a friend A friend of mine has had this JLC chronograph for the last 4 years. It was purchased from Liljenquist & Beckstead, a JLC AD in Virginia. I believe it had gone back to JLC 3 times for service in the last 4 years. Obviously for months at a time and it has broken again. He's obviously very frustrated and I told him to bypass the the AD completely and try to find someone higher up at JLC to try and get a resolution. He doesn't have anything negative to say about the AD, but I think he should ask for a refund. Not sure how they will feel about refunding a 4 year old watch, but it's obviously a lemon and at this point sending it back for another service seems ridiculous. Anyone have any insight or advice? Don't have any experience with JLC as a brand or their service. __________________ Rolex Datejust 41 126334 \| Omega Speedmaster Professional Hesalite \| Cartier Santos Large \| Tudor Black Bay 58

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

8 July 2019, 03:13 PM	#2
Justindo "TRF" Member Join Date: Dec 2017 Location: California Posts: 2,176	I highly doubt JLC will refund your friend's money but they will try to make it right, even if it takes a while. JLC makes great watches but their stateside service center leaves a lot to be desired. I would suggest you have him insist that they send it back to Switzerland, as that was what finally remedied my issues with my JLC.

13 July 2019, 09:16 AM	#3
ocean2059 "TRF" Member Join Date: Dec 2014 Location: US Watch: Chronograph Posts: 81	I have this same watch for over four years now and I never had any problems with it. It's has the JLC in-hour movement with 65 hours of power reserve. It's pretty reliable and robust movement. For your friend, I agree that he should send the watch back to Switzerland.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)