Questions About Selling on Chrono24

[MordinSolus]

Hey everyone! I recently sold my Rolex Oyster Perpetual 34 114200 on Chrono24. The buyer received the package on Saturday and has now asked for a refund on Monday. He says the watch is too small. I haven't asked yet if he means the bracelet won't fit his wrist or the watch head is too small.

He's offered to send it back and cover the cost of shipping and send me money to cover what I paid for shipping. I want to be reasonable but that seems like an oversight by him, right?

What's your advice?

[JParm]

My opinion: you're not a dealer / store. He made the purchase, now it's on him to sell it due to the reason that you gave above. Just because it doesn't fit him, does that make it your problem?? NOPE.

[Catatafish]

I've used Chrono24 before and it's usually pretty clear that refunds are only when it was inaccurately advertised. Not to mention, wouldn't you also lose the Chrono24 commission? I'd be a little suspicious of what he was sending back as well.

[sillo]

Did you outline a return policy in your listing?

I had a similar issue on ebay where the buyer didn't realize the bracelet width didn't match the lug width of his watch and asked for a refund. I politely declined and basically said "I'm sorry, but that's not my fault I clearly stated the dimensions in the ad." It's not your job to make sure the watch fits him the way he imagined in his head.

In this case I would probably decline, but depending on the buyer's disposition I'd consider accepting the return especially if you didn't clearly state something in the listing. If he goes nuclear I'd rather just get the watch back and move on.

[Brny11]

I agree with everyone here. Not your problem. He bought something he didn’t like. If his request is allowed based on your return policy, that is a different story, and a small lesson learned on your end. Otherwise, I would politely decline his request.


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[MordinSolus]

Thanks for the advice so far! I'm leaning in the direction of politely declining. I didn't outline a return policy since I'm a private seller, but I definitely didn't list anything incorrectly. If anything, i overemphasize the flaws of the watch to make sure the buyer has all the information possible.

[220e]

The buyer seems really polite, I’d be worried about what he’d be returning.

[badass09]

I think talk to chrono24 on what u can do since you used their platform to sell and if you were going to accept his return then tell him that you would only refund him if the watch is returned back in as is condition and once everything checks out to be fine then issue him a refund.

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[Beo3]

Caveat Emptor.....

I would decline a refund and possibly instruct him how to post an ad on TRF, or Chrono 24. He can flip it on his own.

[Chewbacca]

Nope.

The buyer should try harder to love it first and then catch and release if it’s not singing. If you didn’t explicitly state refund rules, it’s not obligatory.

(This is all Amazon’s and eBay’s fault)

[tyler1980]

Originally Posted by Catatafish

I've used Chrono24 before and it's usually pretty clear that refunds are only when it was inaccurately advertised. Not to mention, wouldn't you also lose the Chrono24 commission? I'd be a little suspicious of what he was sending back as well.

just make sure you have the actual reason presented for the return documented.... because the story may change later if the refund is declined.

All of a sudden it becomes a return because its fake or a return because its damaged.


TBH i would be more nervous of what happens next after OP says no.

[MordinSolus]

I have the original reason for the return documented in messages on Chrono24, so I'm not overly worried about him changing his story.

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[tyler1980]

Originally Posted by MordinSolus

I have the original reason for the return documented in messages on Chrono24, so I'm not overly worried about him changing his story.

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there is no upside for you accepting the return. I would only consider it if i was a dealer and wanted to avoid a public complaint.... even if the complaint was unjustified

[77T]

Before you decide how to reply, consider your exposure. There are 3 parties involved beyond you and the seller. First, the platform, next two potential payment vendors.

But were you clear in your listing?

For example, did you expressly State “no returns”? That would help you if a squabble breaks out. If not then this could become an issue. But if you stated no returns then you’re in a safer place.

Selling a 34mm watch is always hard when the buyer has no idea of its size.
Was the size disclosed, or did you expect the buyer to know it was 34mm?

Next, how did payment occur?

Did you offer trusted checkout? If so, Chrono24 May get involved.

If not, and the buyer paid you directly, then did you accept PayPal? That can become testy especially if the buyer uses a CC like Amex to fund the PP payment.

Chrono24 notes in their T&C’s that there are no laws regulating the right of return for purchases made from private sellers. But you may get tangled up if PP is involved and the buyer becomes entrenched.

Remember, if you accept a return and the watch is perfect, and you get your commission back from Chrono24, then you have control over the refund.

Whatever you decide, I’ll bet your next deal is through the TRF classifieds...


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[MordinSolus]

Originally Posted by 77T

Before you decide how to reply, consider your exposure. There are 3 parties involved beyond you and the seller. First, the platform, next two potential payment vendors.

But were you clear in your listing?

For example, did you expressly State “no returns”? That would help you if a squabble breaks out. If not then this could become an issue. But if you stated no returns then you’re in a safer place.

Selling a 34mm watch is always hard when the buyer has no idea of its size.
Was the size disclosed, or did you expect the buyer to know it was 34mm?

Next, how did payment occur?

Did you offer trusted checkout? If so, Chrono24 May get involved.

If not, and the buyer paid you directly, then did you accept PayPal? That can become testy especially if the buyer uses a CC like Amex to fund the PP payment.

Chrono24 notes in their T&C’s that there are no laws regulating the right of return for purchases made from private sellers. But you may get tangled up if PP is involved and the buyer becomes entrenched.

Remember, if you accept a return and the watch is perfect, and you get your commission back from Chrono24, then you have control over the refund.

Whatever you decide, I’ll bet your next deal is through the TRF classifieds...


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I didn't state any return policy in my posting, but I will from now on.

I made it very clear that I was a 34mm watch. I'm not actually sure if he's saying that the bracelet circumference is too small or the 34mm watch head. That's something I'm going to ask him.

He payed through Chrono24 escrow.

I actually did have it posted on TRF but it went on Chrono24 first.

Thanks for taking the time to write a reply like this. I appreciate it.

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[77T]

If you’re going to decline the return, maybe unlink your bank account with the escrow service.

Just a precaution.


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[GB-man]

Decline the return. You aren’t a dealer and don’t have a reputation to protect with regards to this sort of thing. That’s not a justification for return and you aren’t Amazon.

[MordinSolus]

Update: I declined the return and told him about several different ways to re-sell the watch if he doesn't like it. We'll see how he responds.

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[MILGAUSS88]

Welcome to the world of selling watches on the internet.

(My sarcasm is intended to relay how common this is.)

[Rolexoman]

I have purchased thru Chrono24 as well as some other online sellers and my number one concern that I always addressed was returns and I wanted to make sure I understood the return policies of each seller and if it was not clearly outlined or disclosed with a paper trail I declined to purchase from that seller so if you clearly outlined your return policy along with a clear description of that piece and he still purchased then I would decline and buyers remorse is not a valid reason if that’s the case