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tkc324 · 15 May 2019, 12:20 AM

You reviewed the Rolex service recommendations and approved it... now you feel cheated...

Sublovin · 15 May 2019, 12:25 AM

Pictures would make this much more interesting

dhknola · 15 May 2019, 01:21 AM

Pictures would be. Sorry OP; sounds like you had an amazing watch that is now average at best.

Lgear080 · 15 May 2019, 01:27 AM

Can’t believe you did zero research on the most discussed topic in Rolex today.

BAMBAM · 15 May 2019, 01:35 AM

sounds like a big

to me , sorry

greekbum · 15 May 2019, 03:30 AM

The watch you sent to Rolex as you described it was worth much more than what you got back. Having said that you got what you wanted and paid for imho

Dan S · 15 May 2019, 08:49 AM

We have all seen watches that have undergone this sort of transformation. It's unfortunate in terms of lost value (and history), but I don't think it's fair to say that anyone was cheated. It's well known that this is standard RSC policy, and they consider that they are restoring the watch back to factory specs using authentic parts.

Styles Bitchley · 15 May 2019, 08:54 AM

Quote:

Originally Posted by Dan S

We have all seen watches that have undergone this sort of transformation. It's unfortunate in terms of lost value (and history), but I don't think it's fair to say that anyone was cheated. It's well known that this is standard RSC policy, and they consider that they are restoring the watch back to factory specs using authentic parts.

Exactly.

Sent from my iPhone using Tapatalk

SunTzu · 15 May 2019, 10:42 AM

Didn't you agree to this? You had to in order for them to proceed. They're not going to let out of their service center a watch that would fail in various integrity tests.

Juhuatai · 15 May 2019, 10:45 AM

Seems as if OP did not know the original value and now feels "cheated."

77T · 15 May 2019, 11:11 AM

Quote:

Originally Posted by Juhuatai

Seems as if OP did not know the original value and now feels "cheated."

I think most owners don’t know how a case replacement, or a dial replacement, or other RSC work can shave thousands off the market value of their watch.

I can’t abide the word “cheated”, though. It bears a meaning that someone intentionally deceived the OP.

This is a terrible outcome for the OP - so I understand “disappointed”.

Surely all of us would have done anything possible to keep the watch original.

Sent from my iPhone using Tapatalk Pro

05carbondrz · 15 May 2019, 11:56 AM

I did not know the OP OK’d the Case Swap,He cheated himself not Rolex.I guess this is a live and learn type deal.

exador · 15 May 2019, 12:35 PM

This brings to mind the (in)famous Loren Janes/Steve McQueen Submariner story.

"Rolex ruined the vintage value of the watch!!!"

BEFORE

AFTER

Lgear080 · 15 May 2019, 01:36 PM

Link to article please...

exador · 15 May 2019, 02:28 PM

Quote:

Originally Posted by Lgear080

Link to article please...

https://www.rolexmagazine.com/2018/0...r-mystery.html

ApriliaRider · 15 May 2019, 03:04 PM

Should Rolex advise customers that the service they are recommending could impact the collectors value?

epicurus · 15 May 2019, 03:21 PM

Quote:

Originally Posted by ApriliaRider

Should Rolex advise customers that the service they are recommending could impact the collectors value?

Some people just want their watches to look good. The scratches and worn patina for extra value isnt what everyone wants. Rolex isnt in the resale business. They sell and service them.

ApriliaRider · 15 May 2019, 03:37 PM

Quote:

Originally Posted by epicurus

Some people just want their watches to look good. The scratches and worn patina for extra value isnt what everyone wants. Rolex isnt in the resale business. They sell and service them.

So, that is a "No"?

I have an opinion but, as a complete newbie here, its not worth much.

epicurus · 15 May 2019, 03:45 PM

Im a newbie too but I still have an opinion....and it's "No".

watchmaker · 15 May 2019, 06:34 PM

Quote:

Originally Posted by ApriliaRider

Should Rolex advise customers that the service they are recommending could impact the collectors value?

The conditions of service (printed on the back of an estimate) disclaim any liability for 'reduction in market value as a result of repair work carried out'.

As has already been said, Rolex manufacture and repair to a standard they can guarantee the product's functionality.

It is not in my view Rolex's responsibility to inform you of every potential financial outcome. That being said, I have seen a few letters before asking customers to confirm that they are really really sure they want to go ahead with replacement parts - but that is very much the exception and not the rule.

If a vintage watch is worth more to an individual because of the dial/case/bezel etc it is for that individual to decline to replace them.

Timekeep111 · 15 May 2019, 06:40 PM

I would be under the impression that Rolex would not service or repair a watch with parts (case) that could lead to complications later down the toad. Remember that they are liable for any issues once they touch the watch. So if I was rolex, I would swap the case out too.

Either that or not touch the watch in the first place as you could not guarantee the quality of the work performed.

So my 2c is that Rolex did the right thing. You were notified of the repairs to be performed and the required items needed. The choice at that point would have been to go ahead or stop and send back the watch.

You chose to have it worked on. I don’t see a fault on Rolex.

Toronto Soup King · 15 May 2019, 10:25 PM

Quote:

Originally Posted by Timekeep111

...complications later down the toad.

Just when you think you are getting a handle on the terminology, here we are mixing in herpetology! But seriously, RSC was pretty transparent when I sent in a wrecked 1018 for the rejuvenation treatment. Very clear about the fact they were replacing half the watch, which was fine with me.

If OP's watch was in decent vintage condition pre-service, and he agreed to full replacement, that's a pity. But it's not on RSC IMO.

SunTzu · 16 May 2019, 12:34 AM

Quote:

Originally Posted by exador

https://www.rolexmagazine.com/2018/0...r-mystery.html

Holy cow that's one helluva a read. Dizzying!

ApriliaRider · 16 May 2019, 01:41 AM

Does Rolex routinely return the used parts to the customer? Would they return them if requested? Is it their unwavering policy to retain the parts?

ApriliaRider · 16 May 2019, 01:46 AM

Quote:

Originally Posted by watchmaker

The conditions of service (printed on the back of an estimate) disclaim any liability for 'reduction in market value as a result of repair work carried out'.

As has already been said, Rolex manufacture and repair to a standard they can guarantee the product's functionality.

It is not in my view Rolex's responsibility to inform you of every potential financial outcome. That being said, I have seen a few letters before asking customers to confirm that they are really really sure they want to go ahead with replacement parts - but that is very much the exception and not the rule.

If a vintage watch is worth more to an individual because of the dial/case/bezel etc it is for that individual to decline to replace them.

That clears things up. They actually do warn the customer. Always read the fine print and the back.

mrs_LA · 16 May 2019, 01:46 AM

Quote:

Originally Posted by ApriliaRider

Does Rolex routinely return the used parts to the customer? Would they return them if requested? Is it their unwavering policy to retain the parts?

No, because that would allow the opportunity for the loose parts to be sold, and possibly used to 'create' another model that isn't wholly original.

watchmaker · 16 May 2019, 05:50 AM

Quote:

Originally Posted by ApriliaRider

That clears things up. They actually do warn the customer. Always read the fine print and the back.

Couldn’t have said it better myself.

To answer your question about returning parts, the T&Cs also state new parts are supplied on an exchange basis only and old parts are destroyed after a certain period after the repair is complete. Exceptions have/can be made but their standard practice is exchange and destroy old parts.

Vincent65 · 16 May 2019, 09:57 PM

New case, dial hands and serviced movement = new watch. Enjoy!
Too late to ask afterwards.

swish77 · 18 May 2019, 08:32 AM

Unless we see before and after photos, there's no way to know for sure how the value was affected, if at all.

Sure, an original-parts Sub is more desirable and valuable, but not if it's completely trashed and water damaged.

Can we at least see "after" photos?

Kingface66 · 18 May 2019, 08:52 AM

Quote:

Originally Posted by swish77

Unless we see before and after photos, there's no way to know for sure how the value was affected, if at all.

Sure, an original-parts Sub is more desirable and valuable, but not if it's completely trashed and water damaged.

Can we at least see "after" photos?

I agree. But, it seems the OP hasn't even logged-on since posting this, some 4 days ago.

15 May 2019, 12:25 AM	#32
Sublovin "TRF" Member Join Date: Sep 2012 Location: USA Watch: Lots Posts: 4,354	Pictures would make this much more interesting __________________ DSSD is the king of all Rolex

15 May 2019, 01:35 AM	#35
BAMBAM "TRF" Member Join Date: Jan 2008 Real Name: JÖRG Location: GEMANY Posts: 299	sounds like a big to me , sorry __________________ Pain is temporary, glory is forever X X X BAMBAM

15 May 2019, 03:30 AM	#36
greekbum "TRF" Member Join Date: Apr 2007 Real Name: Nikos Location: Florida Watch: Rolex GMT 16750 Posts: 8,415	The watch you sent to Rolex as you described it was worth much more than what you got back. Having said that you got what you wanted and paid for imho __________________ Follow Me On Instagram @nickgogas Original Owner ROLEX 16750 GMT Daily Wearer For Over 13,000 Days And Counting

15 May 2019, 08:49 AM	#37
Dan S 2024 Pledge Member Join Date: Oct 2018 Location: Colorado, USA Posts: 5,907	We have all seen watches that have undergone this sort of transformation. It's unfortunate in terms of lost value (and history), but I don't think it's fair to say that anyone was cheated. It's well known that this is standard RSC policy, and they consider that they are restoring the watch back to factory specs using authentic parts. __________________ @oldwatchdan on IG

15 May 2019, 10:42 AM	#39
SunTzu "TRF" Member Join Date: Jan 2019 Location: NJ Watch: 5513 116234 79280P Posts: 2,144	Didn't you agree to this? You had to in order for them to proceed. They're not going to let out of their service center a watch that would fail in various integrity tests. __________________ The wristwatch is an intimate accessory. The best watches live in harmony and interact with the wearer, and their functions offer a reassuring and emotionally satisfying bond - Kintaro Hattori

15 May 2019, 12:20 AM	#31
tkc324 "TRF" Member Join Date: Sep 2009 Real Name: Tom Location: Chi town Watch: Daytona AP DD Sub Posts: 3,717	You reviewed the Rolex service recommendations and approved it... now you feel cheated...

15 May 2019, 01:21 AM	#33
dhknola "TRF" Member Join Date: Dec 2017 Location: New Orleans Posts: 1,153	Pictures would be. Sorry OP; sounds like you had an amazing watch that is now average at best.

15 May 2019, 01:27 AM	#34
Lgear080 Banned Join Date: Sep 2010 Location: NYC Posts: 3,506	Can’t believe you did zero research on the most discussed topic in Rolex today.

15 May 2019, 10:45 AM	#40
Juhuatai 2024 Pledge Member Join Date: Mar 2016 Location: Chicago Watch: 5508 & 9401 Posts: 639	Seems as if OP did not know the original value and now feels "cheated."

15 May 2019, 11:56 AM	#42
05carbondrz Banned Join Date: Aug 2015 Location: USA Posts: 2,030	I did not know the OP OK’d the Case Swap,He cheated himself not Rolex.I guess this is a live and learn type deal.

15 May 2019, 12:35 PM	#43
exador Banned Join Date: Dec 2014 Location: NZ Posts: 2,600	This brings to mind the (in)famous Loren Janes/Steve McQueen Submariner story. "Rolex ruined the vintage value of the watch!!!" BEFORE AFTER

15 May 2019, 01:36 PM	#44
Lgear080 Banned Join Date: Sep 2010 Location: NYC Posts: 3,506	Link to article please...

15 May 2019, 03:04 PM	#46
ApriliaRider "TRF" Member Join Date: May 2019 Location: USA Posts: 22	Should Rolex advise customers that the service they are recommending could impact the collectors value?

15 May 2019, 03:45 PM	#49
epicurus "TRF" Member Join Date: Mar 2019 Location: NYC Posts: 572	Im a newbie too but I still have an opinion....and it's "No".

15 May 2019, 06:40 PM	#51
Timekeep111 "TRF" Member Join Date: Mar 2019 Location: Sydney Australia Posts: 276	I would be under the impression that Rolex would not service or repair a watch with parts (case) that could lead to complications later down the toad. Remember that they are liable for any issues once they touch the watch. So if I was rolex, I would swap the case out too. Either that or not touch the watch in the first place as you could not guarantee the quality of the work performed. So my 2c is that Rolex did the right thing. You were notified of the repairs to be performed and the required items needed. The choice at that point would have been to go ahead or stop and send back the watch. You chose to have it worked on. I don’t see a fault on Rolex.

16 May 2019, 01:41 AM	#54
ApriliaRider "TRF" Member Join Date: May 2019 Location: USA Posts: 22	Does Rolex routinely return the used parts to the customer? Would they return them if requested? Is it their unwavering policy to retain the parts?

16 May 2019, 09:57 PM	#58
Vincent65 "TRF" Member Join Date: Aug 2012 Location: Switzerland Posts: 14,293	New case, dial hands and serviced movement = new watch. Enjoy! Too late to ask afterwards. __________________

18 May 2019, 08:32 AM	#59
swish77 2024 Pledge Member Join Date: Jan 2009 Real Name: Aaron Location: CT/NYC Watch: ing the time! Posts: 6,792	Unless we see before and after photos, there's no way to know for sure how the value was affected, if at all. Sure, an original-parts Sub is more desirable and valuable, but not if it's completely trashed and water damaged. Can we at least see "after" photos?

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