Anyone here dealt with RSC Beverly Hills?

[garyk]

My YG Daytona from 2000 has never been serviced and I’m visiting my sons in LA next week. I’m thinking about delivering my watch to RSC Beverly Hills in person. Love to hear about TRF members experiences with them.

[chris242]

Dealt with them about 4 years ago. Was a good experience, turnaround of about 4 weeks for a routine service.


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[garyk]

Originally Posted by chris242

Dealt with them about 4 years ago. Was a good experience, turnaround of about 4 weeks for a routine service.


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Next question, how expensive? Last time I had service on a Rolex was back in the 80s.

[chris242]

Originally Posted by garyk

Next question, how expensive? Last time I had service on a Rolex was back in the 80s.

$700 for a full service, had 2 links added for $120 and another $180 for a new crystal

[chris242]

Originally Posted by chris242

$700 for a full service, had 2 links added for $120 and another $180 for a new crystal

This was for a 16570

[RJRJRJ]

Never had any work done by them, but have spoken to them on the phone a bunch of times. They are very nice and helpful if you give them a call. No press one for this or two for that BS, they just answer and help you out.

[OYptL]

Originally Posted by chris242

$700 for a full service, had 2 links added for $120 and another $180 for a new crystal

I was under the impression that all 18k services were differently priced than 904L.

[jb335]

Make sure you make an appointment in advance, they will not let you in the building (or even the parking lot) without an existing appointment. Also, it is nothing more than a lobby. A very uninteresting lobby, nothing cool to look at.

I have only been once to try different size OF straps, so I can't speak to the service process.

[MikelSS]

A couple of years ago I came in to ask them if they had a new coke insert in stock for my GMT Master II (16710); they requested to see my watch, and after inspecting it they refused unless I got a new bracelet as well due to having it on a Submariner bracelet so I left.

[garyk]

Originally Posted by chris242

$700 for a full service, had 2 links added for $120 and another $180 for a new crystal

Sounds reasonable and not unlike others I've heard. I am anticipating it will be more for mine and while mine is not beat up, its been over 20 years since new so may need a lot more than it seems?!

Originally Posted by OYptL

I was under the impression that all 18k services were differently priced than 904L.

Sounds logical!

Originally Posted by jb335

Make sure you make an appointment in advance, they will not let you in the building (or even the parking lot) without an existing appointment. Also, it is nothing more than a lobby. A very uninteresting lobby, nothing cool to look at.

I absolutely plan to make and appointment but thanks for the heads up.

I have only been once to try different size OF straps, so I can't speak to the service process.

I'll report back when completed...

[garyk]

Originally Posted by MikelSS

A couple of years ago I came in to ask them if they had a new coke insert in stock for my GMT Master II (16710); they requested to see my watch, and after inspecting it they refused unless I got a new bracelet as well due to having it on a Submariner bracelet so I left.

That's weird and seemingly random...Sometimes Rolex is just difficult to imagine what the heck they are thinking...

[garyk]

Here’s my watch, looks good for never serviced or polished but I am looking forward to it looking new again.





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[jb335]

Are you going to do a polish?

[TimeLord2]

Was there in January 2021 for an estimate on my 1675/3. Prices have gone up. Base rate was $2100 and then additional parts were extra. Of course mine is from 1974 or so, and was definitely part of the price increase as parts (so they say…) are getting scarce (not in Europe apparently!). I did not have them service the watch. I am thinking maybe you try a different RSC as I think they, being in Beverly Hills, think their service is on another level even though they had to send mine to the Litiiz, PA facility. They did give me a bottle of water and some chocolates. Also, after I had it serviced (Phillip Ridley) they charged me like $170 just for a new bezel insert, and to mount and retain my original. I imagine the Daytona will be a little more expensive, like the GMT, given the complication. And do call ahead and make an appointment. It took me 2 weeks for an appointment. So there you have it.

[garyk]

Originally Posted by jb335

Are you going to do a polish?

At 70 years old, I would love to have my watch look new again. I’ve never collected my watches as an investment, just for my personal enjoyment. Having said that, I would like to discuss it with them and see if there’s such a thing as a very light polish given the shape I have kept my watch in..

Originally Posted by TimeLord2

Was there in January 2021 for an estimate on my 1675/3. Prices have gone up. Base rate was $2100 and then additional parts were extra. Of course mine is from 1974 or so, and was definitely part of the price increase as parts (so they say…) are getting scarce (not in Europe apparently!). I did not have them service the watch. I am thinking maybe you try a different RSC as I think they, being in Beverly Hills, think their service is on another level even though they had to send mine to the Litiiz, PA facility. They did give me a bottle of water and some chocolates. Also, after I had it serviced (Phillip Ridley) they charged me like $170 just for a new bezel insert, and to mount and retain my original. I imagine the Daytona will be a little more expensive, like the GMT, given the complication. And do call ahead and make an appointment. It took me 2 weeks for an appointment. So there you have it.

Thank you so much for the heads up about the appointment. I’m only taking my watch to Beverly Hills RSC because I’m going to travel there next week. This is only the second time we have traveled since March of 2020. If they can’t give me an appointment, I suppose I’ll just arrange to send it to possibly Dallas RSC as I’ve heard good things about them. Thanks again!

[OYptL]

Go ahead and tell them to make it look new. You will not regret it.

[garyk]

Originally Posted by OYptL

Go ahead and tell them to make it look new. You will not regret it.

I agree. I just spoke to Kaylee at RSC BH, I'm stopping by in two weeks around 9AM. They are no longer requiring appointments. Excited to have my watch renewed...

[Chiboy]

I live outside Chicago but was in L.A. for a wedding about 4 years ago. My new-to-me Daytona had an issue where the second hand would stumble/slow down around 12 o'clock when running the chrono. I figured when in L.A. it would be good to give it to the BH RSC rather than going through the mail. I went in there, they were very nice, and I asked if they happened to have an extra Rolex magazine #1 (with my watch on the cover). They said to come back in 1/2 an hour. I did, they gave me the magazine, sent the watch off to PA where they do all Daytonas (I believe). 12 days later it was at my door in Chicago. Fixed under warranty. Great experience!

I imagine warranty service gets priority, so may take longer for a service. Plus not sure how they handle shipping to the U.K. if you aren't going to be in the US long enough. Good luck!

[garyk]

Originally Posted by Chiboy

I live outside Chicago but was in L.A. for a wedding about 4 years ago. My new-to-me Daytona had an issue where the second hand would stumble/slow down around 12 o'clock when running the chrono. I figured when in L.A. it would be good to give it to the BH RSC rather than going through the mail. I went in there, they were very nice, and I asked if they happened to have an extra Rolex magazine #1 (with my watch on the cover). They said to come back in 1/2 an hour. I did, they gave me the magazine, sent the watch off to PA where they do all Daytonas (I believe). 12 days later it was at my door in Chicago. Fixed under warranty. Great experience!

I imagine warranty service gets priority, so may take longer for a service. Plus not sure how they handle shipping to the U.K. if you aren't going to be in the US long enough. Good luck!

Thanks for the info and your story!! I'm in the US so mailing it back to me seems easy enough. I think it will be all good for me. A side note, my son texted me yesterday to tell me about the uptick in Rolex watch related crimes in Beverly Hills in addition to people in nice cars being followed home and then robbed. This wont be relevant for me but I am considering wearing a Casio while out there...