Very frustrated: My new 5270 has a sticking / loose Day aperture

[HorologyK]

Originally Posted by texex91

Well your loss.

No reason not to get both.

Shouldn't let wife make watch decisions for you.

She only buys me one major item over 100K a year. I have to wait until next year.

[texex91]

Originally Posted by HorologyK

She only buys me one major item over 100K a year. I have to wait until next year.

Maybe you should just buy it yourself

[RolexAuthority]

Glad it's ok hopefully problem wint reoccur on such a beautiful watch it shudnt do keep us posted

[A3MED]

I'm glad everything worked out!!

[nyc2la]

Last update (hopefully):

I wanted to check it one more time after using the pusher that Patek provides.

I reset the watch with the pusher. I once again set it to ~10:50pm on Sat, Feb 13 on the 4 Leap Year. I let it cycle through midnight. It worked correctly (3rd time in a row), and the Day is still not loose anymore (for example if I clap my hands.)

I hope this was a quirk and the problem will not resurface.

Thanks again. Hopefully I can now enjoy the rest of the day!

[texex91]

Originally Posted by nyc2la

Last update (hopefully):

I wanted to check it one more time after using the pusher that Patek provides.

I reset the watch with the pusher. I once again set it to ~10:50pm on Sat, Feb 13 on the 4 Leap Year. I let it cycle through midnight. It worked correctly (3rd time in a row), and the Day is still not loose anymore (for example if I clap my hands.)

I hope this was a quirk and the problem will not resurface.

Thanks again. Hopefully I can now enjoy the rest of the day!

Why do I have a feeling you'll be up tonight before midnight

It's a killer watch and working fine--enjoy it.

[nyc2la]

Originally Posted by texex91

Why do I have a feeling you'll be up tonight before midnight



It's a killer watch and working fine--enjoy it.

You have good intuition! 😉

Thanks again.

[ash20]

Wow--quite the cycle of emotions reading through this. Glad everything worked out and you can enjoy such a magnificent piece

[Nat123]

Hopefully this was just a matter of the gears getting synchronized. Hopefully the issue will not recur.

[bdex75]

Glad everything turned out well, hopefully it stays that way.

Amazing to me that a piece of that caliber from a manufacturer like PP would make it out of the factory without this being done and making sure the watch functioned properly.


Sent from my iPhone using Tapatalk

[GarageBMW]

All the best for tonight that things go smooth.

[WAK4]

Good luck

[AK797]

Originally Posted by nyc2la

Last update (hopefully):

I wanted to check it one more time after using the pusher that Patek provides.

I reset the watch with the pusher. I once again set it to ~10:50pm on Sat, Feb 13 on the 4 Leap Year. I let it cycle through midnight. It worked correctly (3rd time in a row), and the Day is still not loose anymore (for example if I clap my hands.)

I hope this was a quirk and the problem will not resurface.

Thanks again. Hopefully I can now enjoy the rest of the day!

Happy valentines Stephen!

[nyc2la]

Originally Posted by AK797

Happy valentines Stephen!

Are you gifting me chocolate (i.e. your chocolate nautilus?)

[PJ S]

Originally Posted by nyc2la

As my better-half said when I mentioned it could be 6-12 months if I need to send it back to Switzerland, "Well, you didn't have it for the last 40+ years so you'll be ok." I suppose she has a valid point. Sigh.....

No, but you still had the money in your bank account, not Patek’s – so it’s not really the point.
I’d spend time fast forwarding the time, and seeing that the date changes correctly every day for 2-3 weeks worth.
Of course, you’ll need to reset it to the correct date afterwards, but you’ll have given the gearing mechanism a thorough workout – and if all’s well during that, then put it down as a temporary glitch.
I’d also alert the dealer of what has occurred and you’ll be monitoring it hereon in, and should it misbehave again, you’ll be in touch about a replacement more so than a repair.

Make sure you check you state laws regarding consumer rights regarding faulty items, vis-a-vis any specified timeframe.
No doubt you’re well versed in Lemon Law with regards to cars/trucks – I’m sure there’s something similar for consumer purchases irrespective of cost or type, i.e. not just white goods/domestic appliances.

Should you have an issue with the AD not wanting to play ball/trying to deny you your consumer rights, then see what additional protection/the joint liability is with your CC provider, assuming you paid for it by card.

[el1125]

Sounds like it was just a gear cycle issue after reading through your ENTIRE post and probably nothing OUT of the ordinary which may be backed up by PP. I would like to believe or rather I do believe at these price points one pays for a Patek watch, the number of real and truly faulty QC issues as a function of sales is very very small. Remember the only time one hears complaints is when something goes wrong, nobody EVER comments when things are good (as they are supposed to be)..

[conkers]

Hope it is indeed all sorted.

[el1125]

I also agree with other comments that if watch is indeed defective after such a short period, Patek MUST at a minimum provide an immediate replacement or full refund to their customers rather than a "fix" on the same reference that may take months.

[Highland Ranger]

Defective or not, buying experience fail. They have to do better if they want to be around for the next 100 years.

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[Dandoun]

Happened once, will happen again. I classify your watch as defectuous. I would suggest you contact Geneva directly and enquire about what happened.

[red1108nyc]

Originally Posted by Highland Ranger

Defective or not, buying experience fail. They have to do better if they want to be around for the next 100 years.

Sent from my Nexus 6P using Tapatalk

+1

Recent QC issues was also enough to convince me to stay off Patek until they turn the ship around. Many other high quality brands we can park our next $20k or $100K watch money into and enjoy.

[PatekSF]

Originally Posted by Dandoun

Happened once, will happen again. I classify your watch as defectuous. I would suggest you contact Geneva directly and enquire about what happened.

I completely agree. Something is not right with your watch.

I had a similar thing happen with my 5960P. Once, while turning the stem I felt a slight grinding sensation. Never happened again. Later, when paying a visit to HSWA I told them of this one-time sensation. Sure enough, they took a look under their microscope and discovered the problem. Some gear was not right and had been upgraded since my purchase. They upgraded my gear to the new one ... Took a few months but problem solved.

In my experience, complicated watches do not heal themselves.

[mps354]

Oh no, it hurts me to look at this

[TimeOnHand]

Wow that's just Unacceptable...

[Passionata]

Stephen a memo to the AD with pics and a quick call to HSWA what I d do ,depending what the matchmaker says determine the next step.You watch still has plenty of warranty you won t run out of time.

[Hamish]

Hi Steve,
Sorry to hear about your experience.
Hopefully it is now resolved.
However rest assured that you have purchased one of the finest watches on the planet and I am sure that despite this hiccup your watch will give you many years of pleasure.
Best
Hamish

[nyc2la]

Originally Posted by Hamish

Hi Steve,
Sorry to hear about your experience.
Hopefully it is now resolved.
However rest assured that you have purchased one of the finest watches on the planet and I am sure that despite this hiccup your watch will give you many years of pleasure.
Best
Hamish

Thanks, Hamish. I appreciate this mindset.


And thanks again to everyone else for all the feedback. Lots of differing opinions and some very helpful suggestions on both "fixing" it and on how best to escalate it if needed.

FYI: Midnight in LA just came and went, and the Day flip was successful again, so some good news.

I still plan to reach out to my AD, and possibly HWSA, to inform them of what happened (I have it pretty well documented) and ask for the best course of action under the circumstances (i.e. a BNIB-sealed 2 week old PCC that was worn only for the last 5-6 days having this issue.)

[oscarostlin]

Wow have heard about qc issues but would've thought they were more careful with their grand comps. Also kinda disappointed that date changes slowly and not instantaneously at midnight.

[Passionata]

Originally Posted by nyc2la

I still plan to reach out to my AD, and possibly HWSA, to inform them of what happened (I have it pretty well documented) and ask for the best course of action under the circumstances (i.e. a BNIB-sealed 2 week old PCC that was worn only for the last 5-6 days having this issue.)

Someone had a very valid point about PR,are you sure your watch was fully wound on the day the problem first occured?It d give an answer how the problem healed by now.

[lapince]

Originally Posted by el1125

I also agree with other comments that if watch is indeed defective after such a short period, Patek MUST at a minimum provide an immediate replacement or full refund to their customers rather than a "fix" on the same reference that may take months.

Well yeah but even a replacement would take a very long time, when I went to the Paris Patek salon I asked if they had a blue 5270, they said that in 3 years of existence of that model only 2 had come through their doors, the blue dial is a very rare Patek, and IMO the 5270 to own

Originally Posted by nyc2la

Thanks, Hamish. I appreciate this mindset.


And thanks again to everyone else for all the feedback. Lots of differing opinions and some very helpful suggestions on both "fixing" it and on how best to escalate it if needed.

FYI: Midnight in LA just came and went, and the Day flip was successful again, so some good news.

I still plan to reach out to my AD, and possibly HWSA, to inform them of what happened (I have it pretty well documented) and ask for the best course of action under the circumstances (i.e. a BNIB-sealed 2 week old PCC that was worn only for the last 5-6 days having this issue.)

I would definitely contact the AD and HWSA to inform them and if ever within the 2 years warranty the problem should arise again then it would not be a simple gear problem, the watch would be defective, so if that happens do send it to Geneva I know being without such a watch for such a long time is horrible but better to do it if that happens again, but hope you'll be fine and it won't, good luck and congrats on an awesome watch, that blue dial is THE best 5270