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mdx77 · 26 February 2017, 02:37 PM

I know Tourneau gets a bad rap it seems, but Rich and the team in King of Prussia went way above and beyond! Long story short, after a few days of ownership of my new 116610LVC, I discovered a RARE scratch on the dial. I went back in expecting them to tell me I'd have to send it out and pay for servicing/new dial. NOPE!! They swapped it out right on the spot! AMAZING!! I did not expect that in my wildest dreams!!! Tourneau has my business for life!

Also, here's the original thread with pics:

https://www.rolexforums.com/showthread.php?t=523476

mjclark32 · 26 February 2017, 09:33 PM

Glad it worked out for the best, enjoy!

1William · 26 February 2017, 11:08 PM

Glad they took care of you. This is one for the books depending on the reviews we usually see.

blue16613 · 27 February 2017, 03:46 AM

Yesterday there was a post about a good experience with Capetown. Now this....

I think it's great and hope that these businesses are finally catching on about the reputations they have developed over the years.

But, for each, as far as I'm concerned they are single anecdotes that the "law of averages" would predict. It will take more positive feedback on both places before I'd ever do anything with them.

islalinda · 27 February 2017, 01:36 PM

I purchased my ladies Pearlmaster at King of Prussia Tourneau and agree 100%. Great service.

sechsgang · 28 February 2017, 12:29 AM

Richard is awesome. There are actually a few employees there who are really great. Wish some of them could work at other brands so they could get more liberal with repeat customer discounts, but I've spent a few pretty pennies at that exact location.

26 February 2017, 02:37 PM	#1
mdx77 "TRF" Member Join Date: Jan 2008 Real Name: Kurt Location: Philly Burbs!! Posts: 3,296	Tourneau in King of Prussia, Pa is awesome! I know Tourneau gets a bad rap it seems, but Rich and the team in King of Prussia went way above and beyond! Long story short, after a few days of ownership of my new 116610LVC, I discovered a RARE scratch on the dial. I went back in expecting them to tell me I'd have to send it out and pay for servicing/new dial. NOPE!! They swapped it out right on the spot! AMAZING!! I did not expect that in my wildest dreams!!! Tourneau has my business for life! Also, here's the original thread with pics: https://www.rolexforums.com/showthread.php?t=523476 __________________ “This is your last chance. After this, there is no turning back. You take the BLUE pill - the story ends; you wake up in your bed and believe whatever you want to believe. You take the RED pill - you stay in Wonderland, and I show you how deep the rabbit hole goes.” Rolex Submariner 116610LV Hulk \| Rolex GMT 16710 Pepsi \| Omega Speedmaster “Speedy Tuesday” \| Tudor Black Bay 79220R “ETA Rose” \| Tudor Pelagos Blue Dial \| Rolex Submariner Yellow Gold 116618LB \| Rolex Milgauss “Z-Blue” 116400GV

26 February 2017, 09:33 PM	#2
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Glad it worked out for the best, enjoy! __________________

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26 February 2017, 11:08 PM	#3
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,630	Glad they took care of you. This is one for the books depending on the reviews we usually see.

27 February 2017, 03:46 AM	#4
blue16613 Banned Join Date: Sep 2016 Location: Chicago Posts: 554	Yesterday there was a post about a good experience with Capetown. Now this.... I think it's great and hope that these businesses are finally catching on about the reputations they have developed over the years. But, for each, as far as I'm concerned they are single anecdotes that the "law of averages" would predict. It will take more positive feedback on both places before I'd ever do anything with them.

27 February 2017, 01:36 PM	#5
islalinda "TRF" Member Join Date: Apr 2014 Location: New Jersey Posts: 1	I purchased my ladies Pearlmaster at King of Prussia Tourneau and agree 100%. Great service.

28 February 2017, 12:29 AM	#6
sechsgang "TRF" Member Join Date: Jul 2015 Location: Philadelphia Posts: 1,443	Richard is awesome. There are actually a few employees there who are really great. Wish some of them could work at other brands so they could get more liberal with repeat customer discounts, but I've spent a few pretty pennies at that exact location.

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