Bob's Watches ... bad policy, horrible experience.

[Andad]

In this case an unhappy customer has told >250000.

[rlx123]

Originally Posted by Jack T

If businesses posted signs at the door “No Tire Kicking Permitted”, “No Browsing Without Explicit Intentions to Purchase”, “Our Staff Is Trained to Figure You Out the Moment You Walk Thru the Door”, “No Admittance Within One Hour of Closing”, “We’re Really An Online Vendor, Don’t Be Fooled By This Storefront”...

imagine how different the shopping experience would be.

This is actually very funny. I guess some members on here who’s defending Bob’s have never owned a business before so this point is lost to them.


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[rlx123]

Originally Posted by gyang333

I will preface by saying, I have only ever dealt with them over the phone and via email. I've bought 3 of my 4 Rolex from them and have had pretty excellent customer service. They do have their rules that they are pretty rigid, which seems a bit weird as someone mentioned earlier that the mark of truly exceptional customer service is to be somewhat flexible. It seems weird that they let you in without an appointment but then stuck by the 2 watch rule. They kind of half-assed accommodating you which is a bit weird.

Did you get all the links with your watches as they had arrived from the factory? I was wondering if it’s a common practice for grey to remove one link from watches that they sell. They can turn around and sell those links for more profit.


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[Bizcut1]

Great chili dogs down the street at Tommy's, otherwise no reason to go to Bob's.

[RolexBarry]

Bobs has not had a good relationship with me and they are ussally being deceptive and manipulative. I compare them to used car salesman but worse.

[77T]

Originally Posted by Bizcut1

Great chili dogs down the street at Tommy's, otherwise no reason to go to Bob's.

Heartburn and heartache intertwined.


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