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duc848 · 1 February 2014, 03:52 PM

This is a quick and honest review of my recent experience with Tourneau.com. Hopefully, this post will inform anyone who is or has considered buying a pre-owned watch online from Tourneau. It's not my intent to start a debate on where or how to buy a watch online.

Between Christmas and New Years of this year, Tourneau offered 10% off pre-owned watches. I decided to buy a D-series (1991) stainless steel 16610 Sub in "great condition". The pictures, although limited, looked great, and the tritium dial markers had a nice yellow patina. Although the price was slightly higher than similar models found here and elsewhere online, I figured buying from a large company like Tourneau offered peace of mind that the watch is legitimate and of good quality.

Upon arrival, the first thing I noticed were the replacement hands. The dial markers had a wonderful patina, but all hands and the pearl where bright white. It looked mismatched and absolutely terrible. The watch description said nothing about replacement parts, and the resolution of the photo's online did not show this either.

The next big complaint was the condition of the bracelet. I expected some stretch and slop due to the fact this was a 23 year old watch, but this thing was literally falling apart. Several of the links were so stretched the outer links were separating from the inner link. The end links had significant side-to-side movement within the lugs of the case, and the spring bars where visibly bent. The other issue was the amount of brushing done to remove scratches and wear marks. The clasp was brushed so heavily that the crown was nearly removed and only visible at an angle with the right light reflecting off it.

If this isn't enough, the final straw was the bracelet actually broke while I took the watch off my wrist. A pin between the 2 clasp pieces broke or fell out.

I promptly called Customer Service to ask for a refund. The woman I spoke to was sympathetic and understanding. The next day I received via emailed the return postage (next day and insured) and I sent it out the same day. It took about 5 days and two phone calls but I received a full refund.

*******

To make a long story short, I feel more could have and should have been disclosed by Tourneau in regards to the condition. Someone, whether Tourneau or the previous owner, went to great lengths to make this watch look like it was in great condition. However, the physical condition was completely unacceptable for the sale price. As a buyer, this experience had made me feel duped by Tourneau and I will never buy from or recommend Tourneau to anyone.

Laszlo · 1 February 2014, 04:06 PM

Geez, that's terrible. But it's good you did purchase from a larger company where you were able to return it easily for a refund.

Old Expat Beast · 1 February 2014, 04:09 PM

Sympathetic/understanding/refund.....sounds ok to me.

adamlea · 1 February 2014, 04:33 PM

Glad it turned out well. Having said that, it sounds like Tourneau almost deliberately misrepresented the condition of the watch. And that's not good. I'm sure someone on the planet has had a good Tourneau experience, but you probably won't find them here.

HogwldFLTR · 1 February 2014, 05:02 PM

Hey it's a crap shoot on their part; someone would be willing to keep it.

fullcourt · 1 February 2014, 05:08 PM

Tourneau, lol....

Cru Jones · 1 February 2014, 06:01 PM

I would give almost anyone the benefit of the doubt, but not Tourneau.

bayerische · 1 February 2014, 07:56 PM

Never supported Tourneau, never liked the feeling going into one.

VICI · 1 February 2014, 08:03 PM

Awful place to buy from

samsam · 1 February 2014, 09:36 PM

Shoot. Glad it ended good.

Sent from my iPhone using Tapatalk

Jason71 · 1 February 2014, 09:46 PM

Quote:

Originally Posted by bayerische

Never supported Tourneau, never liked the feeling going into one.

It's an 'ok' place to go and look at watches, but even the sales people seem pushy compared to other establishments IMHO.

I would never buy from them.

iazrollie · 1 February 2014, 09:53 PM

Considering they charge premium prices, their pre-owned watches should be in premium condition. But, at least you got a refund without much hassle.

KINGROLESAR · 2 February 2014, 12:12 AM

Never buy aannyytthhiinngg from tournot!

Rashid.bk · 2 February 2014, 12:12 AM

Quote:

Originally Posted by Old Expat Beast

Sympathetic/understanding/refund.....sounds ok to me.

X2.
Not Tourneau's number one fan, but all my experiences there have been positive, I bought my Omega PO from one a while back.

Now as someone who's worked in retail(my whole 20s) I can understand how a store will have more than one unhappy customer, it's just the nature of the beast.
From the few complaints we get here about Tourneau I actually think they fair well.
You don't even want to know how many unhappy customers I dealt with at the Gap or the Limited Group and that's selling there own merchandise.

herbalt · 2 February 2014, 12:19 AM

Bought my first watch from Tourneau, and never again since I discovered TRF

Cc1966 · 2 February 2014, 12:44 AM

...

cop414 · 2 February 2014, 12:52 AM

Happy that it worked out for you, many people here refer to them as Turdneau...

petenyc · 2 February 2014, 02:21 AM

glad it worked out

ARTISAN · 2 February 2014, 02:45 AM

at least you got a refund,,,,,,,,,,,,,,,,,,,,,,,,with some company's it can take many calls.

beshannon · 3 February 2014, 09:27 AM

Glad it worked out.

I wont go back there after several disappointing experiences. Not sure how they can stay in business.

1 February 2014, 03:52 PM	#1
duc848 Member Join Date: Nov 2011 Location: ct Posts: 33	Experience with Tourneau.com This is a quick and honest review of my recent experience with Tourneau.com. Hopefully, this post will inform anyone who is or has considered buying a pre-owned watch online from Tourneau. It's not my intent to start a debate on where or how to buy a watch online. Between Christmas and New Years of this year, Tourneau offered 10% off pre-owned watches. I decided to buy a D-series (1991) stainless steel 16610 Sub in "great condition". The pictures, although limited, looked great, and the tritium dial markers had a nice yellow patina. Although the price was slightly higher than similar models found here and elsewhere online, I figured buying from a large company like Tourneau offered peace of mind that the watch is legitimate and of good quality. Upon arrival, the first thing I noticed were the replacement hands. The dial markers had a wonderful patina, but all hands and the pearl where bright white. It looked mismatched and absolutely terrible. The watch description said nothing about replacement parts, and the resolution of the photo's online did not show this either. The next big complaint was the condition of the bracelet. I expected some stretch and slop due to the fact this was a 23 year old watch, but this thing was literally falling apart. Several of the links were so stretched the outer links were separating from the inner link. The end links had significant side-to-side movement within the lugs of the case, and the spring bars where visibly bent. The other issue was the amount of brushing done to remove scratches and wear marks. The clasp was brushed so heavily that the crown was nearly removed and only visible at an angle with the right light reflecting off it. If this isn't enough, the final straw was the bracelet actually broke while I took the watch off my wrist. A pin between the 2 clasp pieces broke or fell out. I promptly called Customer Service to ask for a refund. The woman I spoke to was sympathetic and understanding. The next day I received via emailed the return postage (next day and insured) and I sent it out the same day. It took about 5 days and two phone calls but I received a full refund. ******* To make a long story short, I feel more could have and should have been disclosed by Tourneau in regards to the condition. Someone, whether Tourneau or the previous owner, went to great lengths to make this watch look like it was in great condition. However, the physical condition was completely unacceptable for the sale price. As a buyer, this experience had made me feel duped by Tourneau and I will never buy from or recommend Tourneau to anyone.

1 February 2014, 04:06 PM	#2
Laszlo 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2007 Location: San Francisco, CA Watch: Date & No Date Posts: 10,857	Geez, that's terrible. But it's good you did purchase from a larger company where you were able to return it easily for a refund. __________________ "You might as well question why we breathe. If we stop breathing, we'll die. If we stop fighting our enemies, the world will die." Paul Henreid as Victor Laszlo in Casablanca

1 February 2014, 04:09 PM	#3
Old Expat Beast TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Jul 2013 Real Name: Adam Location: Hong Kong Watch: SEIKO Posts: 28,399	Sympathetic/understanding/refund.....sounds ok to me. __________________ _______________________

1 February 2014, 05:08 PM	#6
fullcourt "TRF" Member Join Date: Oct 2010 Real Name: dp Location: chicago, usa Watch: panerai Posts: 2,369	Tourneau, lol.... __________________ dp just living the dream chicago, usa chgo_risti on IG

1 February 2014, 07:56 PM	#8
bayerische "TRF" Member Join Date: Nov 2009 Real Name: Andreas Location: Margaritaville Watch: Smurf Posts: 19,879	Never supported Tourneau, never liked the feeling going into one. __________________ Yeah, well, you know, that's just, like, your opinion, man.

1 February 2014, 04:33 PM	#4
adamlea "TRF" Member Join Date: Oct 2012 Location: Great Plains Watch: Exp II 216570 Blk Posts: 1,190	Glad it turned out well. Having said that, it sounds like Tourneau almost deliberately misrepresented the condition of the watch. And that's not good. I'm sure someone on the planet has had a good Tourneau experience, but you probably won't find them here.

1 February 2014, 05:02 PM	#5
HogwldFLTR 2024 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: What's on my wrist Posts: 33,256	Hey it's a crap shoot on their part; someone would be willing to keep it.

1 February 2014, 06:01 PM	#7
Cru Jones 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 34,540	I would give almost anyone the benefit of the doubt, but not Tourneau.

1 February 2014, 08:03 PM	#9
VICI "TRF" Member Join Date: May 2012 Real Name: Alex Location: Gotham City Watch: IG: Mr_Right_NYC Posts: 5,672	Awful place to buy from

1 February 2014, 09:36 PM	#10
samsam "TRF" Member Join Date: Mar 2013 Posts: 2,826	Shoot. Glad it ended good. Sent from my iPhone using Tapatalk

1 February 2014, 09:53 PM	#12
iazrollie "TRF" Member Join Date: Jul 2013 Real Name: Ian Location: NY Watch: All of them Posts: 3,245	Considering they charge premium prices, their pre-owned watches should be in premium condition. But, at least you got a refund without much hassle. __________________ Rolex, PPs, Breitling

2 February 2014, 12:12 AM	#13
KINGROLESAR "TRF" Member Join Date: Dec 2013 Real Name: Drew Location: PHILADELPHIA Watch: CROWN MARKED Posts: 2,158	Never buy aannyytthhiinngg from tournot! __________________ "Raise your glass high, those here for those not with but a sigh; for enjoy each day, it comes but once, then quickly to the past as it must" - King Rolesar 03

2 February 2014, 12:19 AM	#15
herbalt "TRF" Member Join Date: Sep 2011 Location: United States Posts: 476	Bought my first watch from Tourneau, and never again since I discovered TRF

2 February 2014, 12:44 AM	#16
Cc1966 "TRF" Member Join Date: Aug 2013 Real Name: Christopher Location: Georgia, USA Watch: ing the Sea... Posts: 6,713	... __________________ "I wish to have no Connection with any Ship that does not Sail fast for I intend to go in harm's way." Captain John Paul Jones, 16 November 1778 "*Curmudgeons* " Favorites: 1665 SD, Sub Date, DSSD, Exp II, Sub LV, GMTIIc

2 February 2014, 12:52 AM	#17
cop414 TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 71,845	Happy that it worked out for you, many people here refer to them as Turdneau... __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

2 February 2014, 02:21 AM	#18
petenyc "TRF" Member Join Date: Jun 2007 Real Name: pete Location: NYC Watch: 116610LN Posts: 1,011	glad it worked out

2 February 2014, 02:45 AM	#19
ARTISAN "TRF" Member Join Date: Jun 2013 Real Name: steve Location: south , east , uk Watch: all of them Posts: 448	at least you got a refund,,,,,,,,,,,,,,,,,,,,,,,,with some company's it can take many calls.

3 February 2014, 09:27 AM	#20
beshannon "TRF" Member Join Date: Jun 2009 Real Name: Brian Location: Northern Virginia Watch: One of Not Many Posts: 17,895	Glad it worked out. I wont go back there after several disappointing experiences. Not sure how they can stay in business. __________________ Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Glashutte Senator Exellence, Rolex 116710 GMT Master II BLNR, Breitling Superocean Steelfish, JLC Atmos Transparent

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