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Old 15 March 2008, 03:31 AM   #1
Tools
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Omega Service Centers USA

Here is a list of Omega Service Centers..

East
SG Customer Service
1817 William Penn Way, Lancaster, PA 17601
Phone:
800.456.5354
Fax:
717.399.2211
Repairs:
Extension 3018
Email:
sgcs@desupernet.net
Parts:
Extension 3037

Swiss Watch Repair Center
60 East 42nd Street, Suite 2328 New York NY 10165
Phone:
212.949.6522
Fax:
212.949.6522

Omega Service Agency
1010 Jefferson Building, 1015 Chestnut St. Philadelphia, PA 19107
Phone:
215.625.0220
Fax:
215.922.7685

Midwest:

United Authorized Service Center
Village Plaza, 1st Floor, 23400 Michigan Ave. Dearborn, MI 48124
Phone:
313.561.7700
Fax:
313.561.4649

Swiss Service Center17 1/2 Calendar Court, La Grange, IL 60525
Phone:
708.482.0610
Fax:
708.482.1084

West:
Omega Service Agency
210 Post Street, Room 802, San Francisco, CA 94108
Phone:
415.433.2874
Fax:
415.433.2874

Walter Gooden, Inc.
2050 Bundy Drive, Suite 290, Los Angeles, CA 90025
Phone:
310.820.5952
Fax:
310.820.3594

Northwest:

Nesbit's Service
1425 4th Avenue, Suite 626, Seattle, WA 98101
Phone:
206.623.1211
Fax:
206.623.1710

South:

Swiss Time Service Center
1101 S. Rogers Circle, Suite 8 Boca Raton, FL 33487
Phone:
561.241.7222
Fax:
561.995.6839

Time Tech
13140 Colt Road, Suite 519, Dallas Texas 75240
Phone:
972.644.1774
Fax:
972.644.1775

.................................................. ...........................

Chuck Maddox Omega Site: http://chronomaddox.com/cm3articles.html
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Old 15 March 2008, 03:41 AM   #2
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Anyone have opinions as to which center they recommend?
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Old 15 March 2008, 04:41 AM   #3
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What about Canadian service centers?

Toronto, ON:
The Swatch Group Canada Ltd.
555 Richmond Street West
Suite 1105
M5V 3B1 Toronto
T. ++1 416 703 16 67
Toll free: 866 903 9015
F. ++1 416 703 25 97

Vancouver, BC:
Time & Gold Ltd.
565 West Georgia Street
V6B 1Z5 Vancouver
T. ++1 604 682 44 87
F. ++1 604 682-49 61

Burnaby, BC:
Timeco Ltd.
4459 Canada Way
V5G 1J3 Burnaby
T. ++1 604 435 63 83
F. ++1 604 435 62 29


Montreal, PQ:
Helvetia Ltd.
1100 La Gauchetiere W.
Suite 267, Box 105
H3B 2S2 Montreal
T. ++1 514 861 29 85
F. ++1 514 861 75 08

Chuck Maddox site on Omega watches: http://chronomaddox.com/cm3articles.html
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Old 5 May 2008, 02:18 PM   #4
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Thanks that is great help. I have spent too much time with my Rollies, and 6 years have passed on my Omega SMP Midsize, and I think I probably need to send it in. My Rolex AD has with him a certified Rolex jeweller, and he says he can service my watch. What is the concensus on the work done by the service centers, and the price of such standard service? Just curious.
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Old 6 May 2008, 12:58 AM   #5
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My experience at Swiss Service Center in IL was very positive. I made a thread about it on the Omega Forum section in TRF.
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Old 9 November 2008, 08:30 AM   #6
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I've had direct positive experience with O.S.A. in Philadelphia, and would not hesitate to recommend them over Omega, Secaucus. No first hand experience, but there is a sentiment that Swatch Group Customer Service is a contradiction in terms and would be a last resort.

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Old 20 September 2009, 09:41 AM   #7
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Thanks

Great info - thanks
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Old 14 October 2009, 08:54 AM   #8
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Has anyone had dealings with Nesbit's in Seattle? My SMP is due for service.
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Old 18 December 2009, 01:53 AM   #9
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My wife sat next to the US Marketing Manager for Omega on a flight several months ago and she recommended the NY service center.

BTW, she (the manager) was wearing a 45.5 Planet Ocean on an orange deployant.
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Old 18 December 2009, 12:09 PM   #10
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Has anyone had dealings with Nesbit's in Seattle? My SMP is due for service.
I've always heard great things about them but have never had any work done by them.
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Old 18 December 2009, 12:50 PM   #11
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Omega Boutique in NYC is wonderful.
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Old 28 March 2010, 02:25 AM   #12
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The Secacus one is pretty slow....
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Old 22 July 2010, 11:55 AM   #13
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Thanks for the great info on service centers. I have two questions: How often should I send in my DeVille for cleaning if I wear it to the office every week day? Also, how do you recommend I clean/polish my watch in the safest manner? I'd prefer to do that on my own. Thank you again!
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Old 1 February 2011, 09:32 AM   #14
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Icon14 Time Tech

My experience with Kevin at Time TEch was 100% positive... he serviced my "pie pan" Constellation and I have been very pleased.

Rob
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Old 18 February 2011, 07:24 AM   #15
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Does anyone know if the SF service center still active? I haven't been able to find a lot of info on Omega's site. Closest is LA.

Thanks!
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Old 18 February 2011, 08:39 AM   #16
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Quote:
Originally Posted by JBat View Post
Has anyone had dealings with Nesbit's in Seattle? My SMP is due for service.
A friend of mine from the WSP has good commenst about Nesbit's. I think they serviced his SMP.
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Old 21 February 2012, 11:51 PM   #17
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there is a service center on 5th ave upstairs in the omega store.
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Old 25 February 2012, 09:17 AM   #18
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Quote:
Originally Posted by Perdu View Post
Anyone have opinions as to which center they recommend?
2050 Bundy Drive, Suite 290, Los Angeles, CA 90025
Phone:
310.820.5952
Fax:
310.820.3594
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Old 25 February 2012, 09:19 AM   #19
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Stay away from Secacus.
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Old 2 March 2012, 08:35 AM   #20
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My experience at Swiss Service Center in IL was very positive. I made a thread about it on the Omega Forum section in TRF.
My mainspring broke after 3 years and less than 6 months of actual use (running of the watch). I called Swiss Service and they said they do NOT replace the mainspring unless broken or visibly damaged. The watchmaker that now has my watch says that she replaces the mainspring with each service because reused mainsprings often break. I'm rescinding my positive opinion about Swiss Service Center.
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Old 18 March 2012, 12:58 PM   #21
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I heard it costs the same to service a Rolex and an Omega. Is there some truth to that? Rolex charges $600. How much did you guys paid for your Omega Services?
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Old 4 April 2012, 12:40 PM   #22
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Although I have no direct experience, I have heard from other watch friends that the service center in IL is not good. Based on these reports, I have no plans to ever send either of my Omegas to them should they need service.

-Marc
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Old 5 June 2012, 03:27 AM   #23
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It seems like all of the locations posted on the OP are no longer in service. Granted the OP was from 2008. Omega's website list two Omega Boutiques as service centers. One in New York and one in Seattle. It also lists two OMEGA Repair Centers. One in New Jersey and one in Florida. Lastly, it lists a location in CA known as The SWATCH Group US Inc.

Anybody recently send their OMEGA to any of these locations? I have an OMEGA that I'm thinking about sending in for some routine service.
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Old 5 June 2012, 04:48 AM   #24
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Omega has pulled all repairs back in-house so those listed above USED TO BE authorized but no longer are

The boutique in NYC do all repairs in house now. The Jersey location received too many complaints regarding quality so if you're in the NY area drop by the boutique. As for the Seattle location I haven't stopped by the boutique there but will do so end of this month / early July as I'm going home to visit family so I can ask them if they repair in house. The routine service I would go with a trusted local watchmaker as it would save you some $$$ but then again if you want the fancy repair work and warranty go with the repair center.
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Old 5 June 2012, 01:49 PM   #25
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The Seattle SC is where all Boutique repairs go, it's a dedicated facility just for them to increase turnaround time on Boutique repairs. Other AD repairs go to either LA, Florida, or NJ, which are SWATCHGroup repair centers.

Seattle is a dedicated OMEGA only facility. You can drop repairs off right in the Service Center.
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Old 6 June 2012, 03:49 PM   #26
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I have a MK IV that needs service, a new crystal, new crown and refinishing. Anyone know if one Omega location better for old watches than another? I asked this question to an Omega rep via email and I have yet to get a reply.
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Old 7 June 2012, 04:47 PM   #27
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Follow up: Omega got back to me and said to send my MK IV to the New Jersey repair center. I'll post how the experience went and before and after photos when it is done.
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Old 8 June 2012, 03:52 PM   #28
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Follow up: Omega got back to me and said to send my MK IV to the New Jersey repair center. I'll post how the experience went and before and after photos when it is done.
As a rule, vintage pieces would go to the main SGUS facility in Secaucus, and from their if the piece is still too old it'll get sent to Bienne/Biel (which requires a $75 shipping charge that will get rolled into your bill if you approve to send it for an estimate).
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Old 12 June 2012, 03:20 PM   #29
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My vintage Omega Moonphase cal 715 is going to Bienne this week and I was told that there is 75 dollar for estimate but it will be waived if I choose to go ahead with the estimate.....which is now looking at around a grand.... Older pieces I believe are usually sent to Bienne. Gluck all on their services
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Old 24 June 2012, 03:52 AM   #30
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My MK IV was delivered to Secaucus NJ facility yesterday. I already miss wearing it. I canít wait to see it in its original state and on my wrist. The crown is from a different model and it obviously need some other work. It does keep time very well. In fact, as well or better than any of my other watches (less my Casio G Shock).
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