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Rockland · 12 February 2019, 03:08 PM

One of the 2 grey rubber strap loops split today when I was taking off my watch. What is the least expensive way to replace one of these rubber loops without spending hundreds of dollars on a whole new strap?

Watchfunday · 12 February 2019, 03:24 PM

This happened to me also. I used a superglue and it worked like a charm :)

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AK797 · 12 February 2019, 10:28 PM

Take it to an APSC or send an email with pics, I imagine they could send you the loop for free or a small charge.

Rockland · 13 February 2019, 11:57 AM

Quote:

Originally Posted by AK797

Take it to an APSC or send an email with pics, I imagine they could send you the loop for free or a small charge.

I spoke to APSC today. Strap has a 3 month warranty. I bought the watch 4 months ago. They only sell the strap and keepers together. $291.00. I will try to beg one more time.

Watchfunday · 13 February 2019, 04:29 PM

I tried that also without success. Glue worked well and it is now like new. I cannot understand why they don’t just send the loop, it should not break after 4 months, very dissapointing. Cost of that loop must be only a couple of bucks,.

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Rockland · 14 February 2019, 08:46 AM

Quote:

Originally Posted by tpa69

I tried that also without success. Glue worked well and it is now like new. I cannot understand why they don’t just send the loop, it should not break after 4 months, very dissapointing. Cost of that loop must be only a couple of bucks,.

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Exactly! I guess they figure if we spend $30,000 on a watch, we won’t mind spending $291.00 on a rubber loop! Well, I will just wait until if and when the 2nd loop breaks.

Rockland · 6 April 2019, 11:36 AM

Update: The APSC informed me they changed the warranty period on straps and they mailed me a new strap today! Very happy with their service.

Watchfunday · 6 April 2019, 05:23 PM

Great news!

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AK797 · 7 April 2019, 06:18 AM

Thought they would sort you out, good.

Burlington · 7 April 2019, 03:50 PM

Excellent - really can’t beat AP for customer service it seems !

Watchfunday · 8 April 2019, 01:53 PM

I have contacted AP numerous times without success :( Very frustrating.

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12 February 2019, 03:08 PM	#1
Rockland "TRF" Member Join Date: Jan 2012 Location: United States Posts: 187	Grey Rubber Strap Ti44 - Strap Holder Broke One of the 2 grey rubber strap loops split today when I was taking off my watch. What is the least expensive way to replace one of these rubber loops without spending hundreds of dollars on a whole new strap?

7 April 2019, 03:50 PM	#10
Burlington "TRF" Member Join Date: Nov 2017 Location: Europe Posts: 5,635	Excellent - really can’t beat AP for customer service it seems ! __________________ “My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill

12 February 2019, 03:24 PM	#2
Watchfunday "TRF" Member Join Date: Mar 2017 Real Name: Tom Location: Europe Watch: Patek,AP,ALS,Rolex Posts: 158	This happened to me also. I used a superglue and it worked like a charm :) Sent from my iPhone using Tapatalk

12 February 2019, 10:28 PM	#3
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,235	Take it to an APSC or send an email with pics, I imagine they could send you the loop for free or a small charge.

13 February 2019, 04:29 PM	#5
Watchfunday "TRF" Member Join Date: Mar 2017 Real Name: Tom Location: Europe Watch: Patek,AP,ALS,Rolex Posts: 158	I tried that also without success. Glue worked well and it is now like new. I cannot understand why they don’t just send the loop, it should not break after 4 months, very dissapointing. Cost of that loop must be only a couple of bucks,. Sent from my iPhone using Tapatalk

6 April 2019, 11:36 AM	#7
Rockland "TRF" Member Join Date: Jan 2012 Location: United States Posts: 187	Update: The APSC informed me they changed the warranty period on straps and they mailed me a new strap today! Very happy with their service.

6 April 2019, 05:23 PM	#8
Watchfunday "TRF" Member Join Date: Mar 2017 Real Name: Tom Location: Europe Watch: Patek,AP,ALS,Rolex Posts: 158	Great news! Sent from my iPhone using Tapatalk

7 April 2019, 06:18 AM	#9
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,235	Thought they would sort you out, good.

8 April 2019, 01:53 PM	#11
Watchfunday "TRF" Member Join Date: Mar 2017 Real Name: Tom Location: Europe Watch: Patek,AP,ALS,Rolex Posts: 158	I have contacted AP numerous times without success :( Very frustrating. Sent from my iPhone using Tapatalk

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