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Eliza · 27 May 2015, 06:29 AM

I purchased a NIB Ballon Bleu from a gray market dealer. It came with a stamped, dated warranty card with serial number. The stamp is from an AD in Paris and there is a blank space for my name. The watch stopped running a few days ago. The GM says to send it to them for repair and not to Cartier because Cartier will be able to trace the number and know I didn't purchase it from the AD stamped on the card. The GM says Cartier won't honor the warranty and will charge for the repair.
Is the GM correct? Or should I send the watch to Cartier?

brrrdn · 28 May 2015, 05:52 AM

I'd send it to Cartier. I had a good experience with their service center in Dallas. They may not honor the warranty, but that's the risk for going grey. Is there a Cartier boutique near you? Maybe Saks 5th or Neiman Marcus? I had my Santos serviced through Saks 5th.

Eliza · 30 May 2015, 04:21 AM

Thanks for the response. I did send it to Cartier and am awaiting to hear from them with fingers crossed.

tigerpac · 30 May 2015, 04:51 AM

If that doesn't work, at least the ETA movement should be easy to service anywhere.

Eliza · 4 June 2015, 05:43 AM

Great news! I just heard from Cartier and they are going to honor the warranty. They said the watch needs a complete service. I find that hard to believe since it is a new watch. However, they are not charging a fee, so I'm fine with it.

Thanks for the responses.

brrrdn · 4 June 2015, 06:29 AM

That's nice to hear

27 May 2015, 06:29 AM	#1
Eliza Member Join Date: Jun 2011 Location: USA Posts: 21	Send to Cartier or GM for service? I purchased a NIB Ballon Bleu from a gray market dealer. It came with a stamped, dated warranty card with serial number. The stamp is from an AD in Paris and there is a blank space for my name. The watch stopped running a few days ago. The GM says to send it to them for repair and not to Cartier because Cartier will be able to trace the number and know I didn't purchase it from the AD stamped on the card. The GM says Cartier won't honor the warranty and will charge for the repair. Is the GM correct? Or should I send the watch to Cartier?

28 May 2015, 05:52 AM	#2
brrrdn "TRF" Member Join Date: Mar 2009 Real Name: meeko Location: austin, tx Watch: gmt iic Posts: 103	I'd send it to Cartier. I had a good experience with their service center in Dallas. They may not honor the warranty, but that's the risk for going grey. Is there a Cartier boutique near you? Maybe Saks 5th or Neiman Marcus? I had my Santos serviced through Saks 5th.

30 May 2015, 04:21 AM	#3
Eliza Member Join Date: Jun 2011 Location: USA Posts: 21	Thanks for the response. I did send it to Cartier and am awaiting to hear from them with fingers crossed.

30 May 2015, 04:51 AM	#4
tigerpac "TRF" Member Join Date: Sep 2012 Location: Hoboken, NJ Posts: 646	If that doesn't work, at least the ETA movement should be easy to service anywhere.

4 June 2015, 05:43 AM	#5
Eliza Member Join Date: Jun 2011 Location: USA Posts: 21	Great news! I just heard from Cartier and they are going to honor the warranty. They said the watch needs a complete service. I find that hard to believe since it is a new watch. However, they are not charging a fee, so I'm fine with it. Thanks for the responses.

4 June 2015, 06:29 AM	#6
brrrdn "TRF" Member Join Date: Mar 2009 Real Name: meeko Location: austin, tx Watch: gmt iic Posts: 103	That's nice to hear

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