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zonda · 30 October 2017, 05:30 AM

Hi all I'm new to the forum.

I purchased a new daytona 116509 from a reseller online and unfortunately noticed it has a defective number 8. It seems as if some dye has leaked around the numeral.
The watch is in otherwise brand new condition.
Planning to take it to an AD, hopefully a relatively simple fix? Any ideas or input would be appreciated.
Thanks

GMT Aviator · 30 October 2017, 08:39 AM

It’ll be a re-dial I imagine, unlikely a repair to the existing one.

watchwatcher · 30 October 2017, 09:04 AM

Have you had a conversation about it with the reseller?

That would be my first move.

smh223 · 30 October 2017, 09:11 AM

I think you need to demand a refund. Rolex is unlikely to help you without a sales receipt from the AD. Replacing the dial would be quite expensive and the only way to make it right

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Bigblu10 · 30 October 2017, 09:47 AM

Quote:

Originally Posted by smh223

I think you need to demand a refund. Rolex is unlikely to help you without a sales receipt from the AD. Replacing the dial would be quite expensive and the only way to make it right

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If the watch is new, it is under warranty as long as it came with a valid warranty card. That is clearly a defect.

Speed · 30 October 2017, 09:50 AM

Quote:

Originally Posted by Bigblu10

If the watch is new, it is under warranty as long as it came with a valid warranty card. That is clearly a defect.

Not necessarily. it could be a bogus dial and/or a poorly re-dialed one.

The validity of the watch may also be in question...

peterpl · 30 October 2017, 10:34 AM

Quote:

Originally Posted by Bigblu10

If the watch is new, it is under warranty as long as it came with a valid warranty card. That is clearly a defect.

This is correct. If the OP bought it with a valid warranty card just take it to RSC. They will replace the dial for you.

Doesnt matter if your name is not on it. If it has been opened by an unauthorized dealer then you have a problem.

You probably will need to buy a new dial then which will cost you probably $1-2k I'd imagine for this model.

Forum-Dweller · 30 October 2017, 10:49 AM

Quote:

Originally Posted by GMT Aviator

It’ll be a re-dial I imagine, unlikely a repair to the existing one.

Re-dial means the same as to repair the current dial. Replacement is not considered a re-dial.

RichardF · 30 October 2017, 11:03 AM

Quote:

Originally Posted by Speed

Not necessarily. it could be a bogus dial and/or a poorly re-dialed one.

The validity of the watch may also be in question...

I agree. I find it highly unlikely a defect this obvious made it through Rolex quality control. I would be concerned about authenticity.

GMT Aviator · 30 October 2017, 11:20 AM

Quote:

Originally Posted by Forum-Dweller

Re-dial means the same as to repair the current dial. Replacement is not considered a re-dial.

You are correct.

To clarify what I meant...Rolex will not re-work (re-dial) the existing marked dial, they will only replace with a new one, thus this needs to be a warrenty claim otherwise you’re going to have to pay for the Dial and a complete service to boot. That will cost you probably in the order of £1200-£1500 would be my guess. I don’t know if the chrono hands on a Daytona can be re-used once they are removed or not. If not you’re into buying a replacement set of those as well for the sub dials.
You might get lucky if it can’t be done under warrenty as it may just be a bit of dirt of some kind (it happens). If so a competent watch maker should be able to clean it off by simply dropping the whole movement out of the case without actually having to disassemble the hands as well.

Al1969 · 30 October 2017, 01:40 PM

Quote:

Originally Posted by watchwatcher

Have you had a conversation about it with the reseller?

That would be my first move.

X2. There seem to be other “ issues” with that dial. Good luck getting it corrected OP.

LuminousMaximus · 30 October 2017, 01:54 PM

could you post a few more pics

Rocket_Man · 30 October 2017, 02:23 PM

Did the watch come with a Rolex Warranty card? If not then a visit to an AD isn't going to gain you much. If it was a grey market reseller, they probably have their own warranty and they should address it for you. If you have a Rolex warranty card then this is a job for an RSC. AD would not be able to deal with this other than to send it to an RSC for you. I prefer to do that myself.

zonda · 31 October 2017, 04:03 AM

Thank you for the replies.
I contacted the re seller and came to an agreement.
Attached is another pic, it's a lot more difficult to see the defect without close inspection.

enjoythemusic · 31 October 2017, 04:09 AM

Please post pic, as it was not attached.

zonda · 31 October 2017, 04:22 AM

Pic

zonda · 31 October 2017, 04:32 AM

The watch has a warranty card from 2012

I have noticed a couple of other watches online with what appears to be a similar defect on the 8 on the same dial.

Has anybody come across this before?

southcarolina1801 · 31 October 2017, 09:12 AM

In my opinion, I'd ask for a full refund. Too many question marks for me.

peterpl · 31 October 2017, 10:25 AM

Nah i'd get my money back. I couldnt live with that no way.

You can see that clearly with the naked eye. A loupe is not even required to see it.

smh223 · 31 October 2017, 12:34 PM

This is totally unacceptable.

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Al1969 · 31 October 2017, 12:40 PM

So any explanation from the seller? Is the dial original to the watch?

30 October 2017, 09:11 AM	#4
smh223 "TRF" Member Join Date: Mar 2008 Location: United States Posts: 323	Dial defect I think you need to demand a refund. Rolex is unlikely to help you without a sales receipt from the AD. Replacing the dial would be quite expensive and the only way to make it right Sent from my iPhone using Tapatalk

30 October 2017, 01:54 PM	#12
LuminousMaximus "TRF" Member Join Date: Jan 2013 Location: USA Watch: me hit Huge Lotto Posts: 6,502	could you post a few more pics __________________ “Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present...

31 October 2017, 04:09 AM	#15
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 19,439	Please post pic, as it was not attached. __________________ __________________ “Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming 'Wow! What a Ride!'” -- Hunter S. Thompson Sent from my Etch A Sketch using String Theory.

31 October 2017, 12:40 PM	#21
Al1969 2024 Pledge Member Join Date: May 2008 Location: New Jersey Posts: 6,602	So any explanation from the seller? Is the dial original to the watch? __________________ WG SUB-116719 GMT MASTER II 126719

30 October 2017, 08:39 AM	#2
GMT Aviator 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Dec 2015 Real Name: Mike Location: London Posts: 3,276	It’ll be a re-dial I imagine, unlikely a repair to the existing one.

30 October 2017, 09:04 AM	#3
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 34,479	Have you had a conversation about it with the reseller? That would be my first move.

30 October 2017, 02:23 PM	#13
Rocket_Man "TRF" Member Join Date: Jun 2015 Location: Houston TX Posts: 1,328	Did the watch come with a Rolex Warranty card? If not then a visit to an AD isn't going to gain you much. If it was a grey market reseller, they probably have their own warranty and they should address it for you. If you have a Rolex warranty card then this is a job for an RSC. AD would not be able to deal with this other than to send it to an RSC for you. I prefer to do that myself.

31 October 2017, 04:03 AM	#14
zonda "TRF" Member Join Date: Sep 2017 Location: UAE Posts: 5	Thank you for the replies. I contacted the re seller and came to an agreement. Attached is another pic, it's a lot more difficult to see the defect without close inspection.

31 October 2017, 04:32 AM	#17
zonda "TRF" Member Join Date: Sep 2017 Location: UAE Posts: 5	The watch has a warranty card from 2012 I have noticed a couple of other watches online with what appears to be a similar defect on the 8 on the same dial. Has anybody come across this before?

31 October 2017, 09:12 AM	#18
southcarolina1801 "TRF" Member Join Date: May 2009 Location: The Peach State Posts: 734	In my opinion, I'd ask for a full refund. Too many question marks for me.

31 October 2017, 10:25 AM	#19
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	Nah i'd get my money back. I couldnt live with that no way. You can see that clearly with the naked eye. A loupe is not even required to see it.

31 October 2017, 12:34 PM	#20
smh223 "TRF" Member Join Date: Mar 2008 Location: United States Posts: 323	This is totally unacceptable. Sent from my iPhone using Tapatalk

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