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trelos · 31 July 2018, 09:10 AM

Bought a watch from them in March...very good price.
I had them keep it in “rotation” to earn money on it. They sent me 2 months of payments then stopped.

No answer to phone or email.

I called my rep and he was no longer with the company.
Turns out they didn’t get their last round of funding and they might be shutting down.

I have the box and papers to the watch, I do not have the watch

I’m wondering if anyone else is in a similar situation.

imperio · 31 July 2018, 09:27 AM

Wow. I hope this works out for you.

GB-man · 31 July 2018, 09:34 AM

I’m sorry to hear that man. I’d start laying into them on social media but it’s probaly too late.

JohnLT · 31 July 2018, 09:34 AM

This is tragic. Hopefully it gets resolved. Good Luck.

droptopman · 31 July 2018, 09:36 AM

Oh no. Total bummer. I just looked at their website last week as there was a thread about leasing. Good luck!

Time4aRolex · 31 July 2018, 09:43 AM

Sorry to hear. Hope it all resolves.

Bruin Watch · 31 July 2018, 09:52 AM

Good luck to the OP.... not sure where they are located, but might be worth swinging by in-person to get some clarity on the situation?

imperio · 31 July 2018, 09:57 AM

Quote:

Originally Posted by trelos

Bought a watch from them in March...very good price.

I had them keep it in “rotation” to earn money on it. They sent me 2 months of payments then stopped.

No answer to phone or email.

I called my rep and he was no longer with the company.

Turns out they didn’t get their last round of funding and they might be shutting down.

I have the box and papers to the watch, I do not have the watch

I’m wondering if anyone else is in a similar situation.

How did you find out they didn't get the latest round of funding and might be shutting down? Nothing in Google says this (maybe I'm searching the wrong keywords)

trelos · 31 July 2018, 11:42 AM

Quote:

Originally Posted by imperio

How did you find out they didn't get the latest round of funding and might be shutting down? Nothing in Google says this (maybe I'm searching the wrong keywords)

Was told by my former rep.
Also an email apparently out to people stating they were “moving offices “ and couldn’t ship for 2-3 weeks along with the most recently posted google reviews
Makes me believe the rep was telling the truth. The last 6 reviews on google are one star and all posted with the last month . All telling a similar story of no response or inventory “optimization” .

imperio · 31 July 2018, 01:09 PM

Quote:

Originally Posted by trelos

Was told by my former rep.

Also an email apparently out to people stating they were “moving offices “ and couldn’t ship for 2-3 weeks along with the most recently posted google reviews

Makes me believe the rep was telling the truth. The last 6 reviews on google are one star and all posted with the last month . All telling a similar story of no response or inventory “optimization” .

I see... Well I sincerely hope you get your watch back n the same condition you sent it out in! Keep us posted.

stratlanta · 31 July 2018, 09:34 PM

Interesting - I was a member for a short time until recently. All in the span of about 60 days my rep quit (and he was actually really good) and the replacement rep went totally radio silent. Never heard from him even upon reaching out multiple times. Finally I got fed up and sent my cancellation through their website and I heard from him that day. They cancelled my membership without so much as a "we'd love to have you stay, is there anything we can do?"..... wonder if that was related.

GradyPhilpott · 1 August 2018, 01:40 AM

I'm sorry to hear of this unfortunate situation.

If I understand correctly, you own a watch bought through this company and instead of keeping the watch, you allow the company to hold it for you until you are ready to wear it again and in the mean time you allow the company to rent out that watch to others, so that you and the company can realize a profit from the rent.

Is that correct?

GB-man · 1 August 2018, 01:42 AM

Quote:

Originally Posted by GradyPhilpott

I'm sorry to hear of this unfortunate situation.

If I understand correctly, you own a watch bought through this company and instead of keeping the watch, you allow the company to hold it for you until you are ready to wear it again and in the mean time you allow the company to rent out that watch to others, so that you and the company can realize a profit from the rent.

Is that correct?

Sounds about right. Similar to what people do with yachts.

GradyPhilpott · 1 August 2018, 01:57 AM

Quote:

Originally Posted by GB-man

Sounds about right. Similar to what people do with yachts.

I'll remember that the next time I'm in the market for a Yacht.

trelos · 1 August 2018, 02:01 AM

Quote:

Originally Posted by GradyPhilpott

I'm sorry to hear of this unfortunate situation.

If I understand correctly, you own a watch bought through this company and instead of keeping the watch, you allow the company to hold it for you until you are ready to wear it again and in the mean time you allow the company to rent out that watch to others, so that you and the company can realize a profit from the rent.

Is that correct?

Yes, They also offer a service where you send them a watch you own already and they rent it out for you, thereby making money off it.
They insure and guarantee along with service once per year.
It was an interesting concept and I was going to send them some more watches if it worked out. The watch I purchased fortunately wasn't over $2000 used and was actually very well priced for the market. I have the box and papers, What worries me is they have gone completely silent, so If someone has it maybe they feel there's no need to send it back. No email replies, no phone number that answers.

stratlanta · 1 August 2018, 02:31 AM

Hmmmm it seems their former "head curator" now works for this "stockx" company which, I believe, was the one trying to do some odd GMT raffle where you enter your CC info and if you win they charge you MSRP for the watch. Or something...

mjclark32 · 1 August 2018, 02:36 AM

uh oh, that's no good.
They haven't tweeted in a while either:
https://twitter.com/elevenjames?lang=en

Keep hammering their social media, someone should be getting those alerts. Hope someone responds and returns your piece (and everyone else's!)

If you're in Northern NJ it may be worth the trip into NYC to see if anyone answers the door too

GradyPhilpott · 1 August 2018, 02:38 AM

Quote:

Originally Posted by trelos

Yes, They also offer a service where you send them a watch you own already and they rent it out for you, thereby making money off it.

Wow! I don't know what to say, except sorry for your loss.

imperio · 1 August 2018, 02:42 AM

Quote:

Originally Posted by trelos

Yes, They also offer a service where you send them a watch you own already and they rent it out for you, thereby making money off it.

They insure and guarantee along with service once per year.

It was an interesting concept and I was going to send them some more watches if it worked out. The watch I purchased fortunately wasn't over $2000 used and was actually very well priced for the market. I have the box and papers, What worries me is they have gone completely silent, so If someone has it maybe they feel there's no need to send it back. No email replies, no phone number that answers.

Curious - what kind of returns were you receiving, net of admin fees (if any), if you don't mind sharing? Do they guarantee these projected returns (i.e. what if nobody wanted to rent your watch)?

mjclark32 · 1 August 2018, 02:48 AM

You're not the only one...
https://www.facebook.com/pg/elevenja...=page_internal

MinMay · 1 August 2018, 05:50 AM

wow, interesting..

SearChart · 1 August 2018, 05:53 AM

I thought it was a weird concept from the start, this news doesn't surprise me at all to be honest.

Burlington · 1 August 2018, 06:08 AM

Never heard of something like this for watches...hope you can fix it with them.

CamSLC · 23 August 2018, 01:23 PM

https://www.hodinkee.com/articles/wh...o-eleven-james

Just saw this on Hodinkee. Hope the OP gets his property back.

FrmrHoss · 24 August 2018, 08:29 AM

Quote:

Originally Posted by CamSLC

https://www.hodinkee.com/articles/wh...o-eleven-james

Just saw this on Hodinkee. Hope the OP gets his property back.

Read that article yesterday too and made me think of this post. Good luck OP.

trelos · 19 September 2018, 01:32 AM

I wanted to wait until I actually got the watch back before I posted, but I was contacted early last week and was told my watch was back in their possession. As soon as it was polished was going to be sent out, and I received back today.
I guess they don’t want word getting out that the company is folding so that people can return the watches.

31 July 2018, 09:10 AM	#1
trelos "TRF" Member Join Date: Jul 2012 Location: North Jersey Watch: Rolex ref 1500 Posts: 87	Eleven James “watch and earn” issue Bought a watch from them in March...very good price. I had them keep it in “rotation” to earn money on it. They sent me 2 months of payments then stopped. No answer to phone or email. I called my rep and he was no longer with the company. Turns out they didn’t get their last round of funding and they might be shutting down. I have the box and papers to the watch, I do not have the watch I’m wondering if anyone else is in a similar situation.

31 July 2018, 09:27 AM	#2
imperio "TRF" Member Join Date: Sep 2011 Location: San Francisco, CA Watch: this space Posts: 1,867	Wow. I hope this works out for you. __________________

31 July 2018, 09:34 AM	#3
GB-man 2024 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 36,856	I’m sorry to hear that man. I’d start laying into them on social media but it’s probaly too late. __________________

31 July 2018, 09:36 AM	#5
droptopman "TRF" Member Join Date: Jun 2015 Real Name: Mark Location: Washington State Watch: SUBS and GMT's! Posts: 9,664	Oh no. Total bummer. I just looked at their website last week as there was a thread about leasing. Good luck! __________________ Judge Smails: Ty, what did you shoot today? Ty: Oh, Judge, I don't keep score. Judge Smails: Then how do you measure yourself with other golfers? Ty: By height.

31 July 2018, 09:43 AM	#6
Time4aRolex "TRF" Member Join Date: Jul 2018 Real Name: Kent Location: New Hampshire Posts: 1,716	Sorry to hear. Hope it all resolves. __________________ Rolex 116610 and 16220 You miss 100% of the shots you don't take

31 July 2018, 09:34 AM	#4
JohnLT "TRF" Member Join Date: Oct 2015 Real Name: JohnLT Location: Boston Watch: time fly Posts: 618	This is tragic. Hopefully it gets resolved. Good Luck.

31 July 2018, 09:52 AM	#7
Bruin Watch "TRF" Member Join Date: Jul 2009 Location: LAX DFW Watch: RolexOmegaCartier Posts: 812	Good luck to the OP.... not sure where they are located, but might be worth swinging by in-person to get some clarity on the situation?

31 July 2018, 09:34 PM	#11
stratlanta "TRF" Member Join Date: Jul 2018 Location: Atlanta, GA Posts: 362	Interesting - I was a member for a short time until recently. All in the span of about 60 days my rep quit (and he was actually really good) and the replacement rep went totally radio silent. Never heard from him even upon reaching out multiple times. Finally I got fed up and sent my cancellation through their website and I heard from him that day. They cancelled my membership without so much as a "we'd love to have you stay, is there anything we can do?"..... wonder if that was related.

1 August 2018, 01:40 AM	#12
GradyPhilpott 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: 116710 BLNR Posts: 34,345	I'm sorry to hear of this unfortunate situation. If I understand correctly, you own a watch bought through this company and instead of keeping the watch, you allow the company to hold it for you until you are ready to wear it again and in the mean time you allow the company to rent out that watch to others, so that you and the company can realize a profit from the rent. Is that correct? __________________ JJ Inaugural TRF $50 Watch Challenge Winner

1 August 2018, 02:31 AM	#16
stratlanta "TRF" Member Join Date: Jul 2018 Location: Atlanta, GA Posts: 362	Hmmmm it seems their former "head curator" now works for this "stockx" company which, I believe, was the one trying to do some odd GMT raffle where you enter your CC info and if you win they charge you MSRP for the watch. Or something...

1 August 2018, 02:36 AM	#17
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	uh oh, that's no good. They haven't tweeted in a while either: https://twitter.com/elevenjames?lang=en Keep hammering their social media, someone should be getting those alerts. Hope someone responds and returns your piece (and everyone else's!) If you're in Northern NJ it may be worth the trip into NYC to see if anyone answers the door too __________________

1 August 2018, 02:48 AM	#20
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	You're not the only one... https://www.facebook.com/pg/elevenja...=page_internal __________________

1 August 2018, 05:50 AM	#21
MinMay Banned Join Date: Apr 2015 Location: United States Posts: 2,410	wow, interesting..

1 August 2018, 06:08 AM	#23
Burlington "TRF" Member Join Date: Nov 2017 Location: Europe Posts: 5,634	Never heard of something like this for watches...hope you can fix it with them. __________________ “My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill

23 August 2018, 01:23 PM	#24
CamSLC "TRF" Member Join Date: Jun 2016 Location: USA Watch: Rolex & Patek Posts: 1,436	https://www.hodinkee.com/articles/wh...o-eleven-james Just saw this on Hodinkee. Hope the OP gets his property back.

19 September 2018, 01:32 AM	#26
trelos "TRF" Member Join Date: Jul 2012 Location: North Jersey Watch: Rolex ref 1500 Posts: 87	I wanted to wait until I actually got the watch back before I posted, but I was contacted early last week and was told my watch was back in their possession. As soon as it was polished was going to be sent out, and I received back today. I guess they don’t want word getting out that the company is folding so that people can return the watches.

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