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Old 9 December 2018, 04:39 AM   #1
Tinyheidi
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Icon4 Last Car Payment

I have always had direct deposit set-up on my car for monthly payments.  I've never had any issues. 

 The other day, I received a letter that stated that I was past due for my VERY LAST car payment by 30 days.  Only one letter received. No emails. No voicemail messages.

I immediately called to inquire. The financial dept ALLEGEDLY MAILED me a paper bill for the last payment (which I did NOT receive) and expected me to do a manual payment. They didn't want to direct withdraw the last payment for whatever reason.  Where was this letter?

I promptly made the direct deposit payment the very next day. Now they're telling me that I'm being reported to the credit bureau! And this was the last car payment! Welcome to debt free world with a bad credit report!  For goodness sake....

Any suggestions?
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Old 9 December 2018, 06:14 AM   #2
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You can always contest anything put in your credit file.
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Old 9 December 2018, 06:51 AM   #3
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I would be absolutely infuriated beyond expression.
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Old 9 December 2018, 07:25 AM   #4
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I’d find a way to fight this.

The whole credit thing is a crazy scam.

I traded a car in once and the place I traded it to, went out of business. They didn’t pay off the car for nearly two months after o traded it to them. Hit my credit hard. I didn’t find out for nearly a year and had no recourse. It has finally dropped off.

You must fight this. I don’t know how, but I’m sure there is a way.
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Old 9 December 2018, 07:30 AM   #5
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Total BS on their part. Call the management and complain. Fight it.
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Old 9 December 2018, 08:17 AM   #6
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I believe you can access your credit file and add a note to anyone viewing it.

How ridiculous from the company to do that though and not just take the final payment as they always have without expressly confirming with you otherwise.
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Old 9 December 2018, 08:55 AM   #7
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Sounds crazy. Here 3 months are the limit. Before that nothing can be done to your credit.
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Old 9 December 2018, 10:09 AM   #8
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I believe you can access your credit file and add a note to anyone viewing it.

How ridiculous from the company to do that though and not just take the final payment as they always have without expressly confirming with you otherwise.
can you? that would be interesting.... I had a very similar thing happened. Last payment per agreement they didn't pull then sent it to collections.
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Old 9 December 2018, 10:24 AM   #9
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I've always paid cash for cars so Sorry, I can't help. Best of luck, though.
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Old 9 December 2018, 10:37 AM   #10
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I've always paid cash for cars so Sorry, I can't help. Best of luck, though.
Boom!!
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Old 9 December 2018, 11:18 AM   #11
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Boom!!
Lol
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Old 9 December 2018, 11:25 AM   #12
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I've always paid cash for cars so Sorry, I can't help. Best of luck, though.
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Boom!!
I am sure the op appreciated your help and we are all happy that you have no finance on your cars.
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Old 9 December 2018, 11:29 AM   #13
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1) Check the CFPB web site. You should find guidance and recourse to complain directly to the regulators. https://www.consumerfinance.gov/abou...t-a-complaint/
2) Ask them for all communications sent your way (only one letter?) other letters, emails phone calls etc... And take note of who you talk to (date, names and subject of discussion)
3) and fight it all the way. I think you could hire people who specialize in this type of issue. But there are also scammers who will take your money and won’t do anything

Best of luck
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Old 9 December 2018, 11:36 AM   #14
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You can dispute directly with the credit rating agencies. I had to do something similar when my father passed away. We have the same name (Im a Jr) and some of his credit card companies tried to pass the debt on to me. I didn’t sign anything and refused to pay and it still hit my credit score. Took many months to finally come off.
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Old 9 December 2018, 12:07 PM   #15
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I am sure the op appreciated your help and we are all happy that you have no finance on your cars.
Agree.

OP - Check your autodraft agreement to make sure this wasn't part of the terms of use. I had a loan on a tractor a few years ago and the autodraft terms specifically said the final payment was manual. I have no idea why, but I knew it was coming when I paid it off.
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Old 9 December 2018, 04:44 PM   #16
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Even if it says it in the terms.....Google some credit forums. Many have really good form letters for different things that members have sent to get things like this lifted and succeeded (it's literally sending courteous letters to different higher ups in that company asking for leniency).

I am shocked that if you have been on time for all payments that they would not do this as a 1-time goodwill gesture. I've had it done for me in the past.
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Old 9 December 2018, 05:02 PM   #17
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I'm sorry to hear that. It sounds like total bs and something I would both look into further and fight vigorously.
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Old 9 December 2018, 10:48 PM   #18
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Feel for ya OP, once something is ON your bureau, it is a pain to get it OFF. Agree with others how ridiculous credit scoring is, here in the States
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Old 9 December 2018, 11:13 PM   #19
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Hope everything works out OP.

If you don't mind me asking, was it a specific make dealership? You should raise hell with corporate and slam them on review sites and social media to get their attention.
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Old 10 December 2018, 01:39 AM   #20
datejustrms
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It's unfortunate you didn't notice the last payment wasn't taken out. Can't hurt to try and dispute it.
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Old 10 December 2018, 01:50 AM   #21
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Same issue, they returned my final online payment with no explanation, received the letter afterwards to send the payment to a different address, sent the payment via an online check, that was also returned. Called their customer support, after 40 minutes on hold, and told they can only receive direct mail checks...huh!
Sent the check via USPS and later received a late charge.
Finally got resolved with a lot of aggravation. So if you financed your car thru Citizen‘s Auto Loan take notice.
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Old 10 December 2018, 02:07 AM   #22
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i am sure the op appreciated your help and we are all happy that you have no finance on your cars.
+1.
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Old 10 December 2018, 02:10 AM   #23
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Easy fix if dd was the payment method and there wasn’t a history of late pays or misses. .
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Old 10 December 2018, 02:12 AM   #24
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+1.
Seriously.
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Old 10 December 2018, 03:33 AM   #25
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Seriously.
I know right! SMH!
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Old 10 December 2018, 03:46 AM   #26
shaunylw
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Easy fix if dd was the payment method and there wasn’t a history of late pays or misses. .


I agree. I would start with reporting it once it hits the report. Then get a screenshot of your account on that day from the bank, for proof of funds. You can get the payment history of automatic withdrawals on the same date from either the bank or the loan company. That should be a solid starting point. It’s likely going to take hair pulling effort.




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Old 10 December 2018, 11:30 AM   #27
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I finished paying off my car several months ago. I also used auto pay but for my last payment it was a different amount. Fortunately, I manual enter an amount. I can't recall anywhere that said the final payment couldn't be auto pay.
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Old 10 December 2018, 11:13 PM   #28
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Paying cash for a car? I mean I thought about it, but with stock gains like 10% plus over the last 8 years, and interest rates like 2% on auto loans I could not justify it. Seems like that money would be better off in the market. Now if I had to buy today, perhaps I would make a different decision lol.
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Old 10 December 2018, 11:18 PM   #29
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Usually, the last payment is a few dollars more or less than the original payments. It is normal for the last payment amount to be different and not accepted by the automated system. YMMV
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Old 10 December 2018, 11:25 PM   #30
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I have a significant stock portfolio with a strong dividend stream. I choose to pay cash for everything. But I sympathize with OP and others who buy on debt.

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Paying cash for a car? I mean I thought about it, but with stock gains like 10% plus over the last 8 years, and interest rates like 2% on auto loans I could not justify it. Seems like that money would be better off in the market. Now if I had to buy today, perhaps I would make a different decision lol.
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