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RedGlasses · 15 July 2010, 06:20 AM

Hello all, i'm a newbie (here) that is very disapointed on how i was treated, me and my wife, in a rolex retail...

I wanna put my complaint into the hands of those dealing with customers, does anyone know how to reach them? (email, or adress)

thanks a lot...
RG

Idle Swede · 15 July 2010, 06:24 AM

Quote:

Originally Posted by RedGlasses

Hello all, i'm a newbie (here) that is very disapointed on how i was treated, me and my wife, in a rolex retail...

I wanna put my complaint into the hands of those dealing with customers, does anyone know how to reach them? (email, or adress)

thanks a lot...
RG

Welcome to the forum.

Rolex Watch USA Inc.
665 Fifth Ave
New York, NY 10022
212 758-7700

DadsWatch72 · 15 July 2010, 06:33 AM

Quote:

Originally Posted by RedGlasses

Hello all, i'm a newbie (here) that is very disapointed on how i was treated, me and my wife, in a rolex retail...

I wanna put my complaint into the hands of those dealing with customers, does anyone know how to reach them? (email, or adress)

thanks a lot...
RG

Your in Paris, it's "Par" for the course.........

Idle Swede · 15 July 2010, 06:33 AM

Looks like you're in Europe?

Here you go.

The Rolex Watch Co. LTD
rue Francois-Dussaud 1211
Geneve 24
Switzerland

Idle Swede · 15 July 2010, 06:35 AM

Or if you want to complain on your home front

S.A. Francaise des Montres Rolex
10 avenue de la Grande-Armee
75017 Paris
France

Rolesor · 15 July 2010, 06:36 AM

Can you elaborate on what your experience was?

MortgageGuy · 15 July 2010, 06:38 AM

Quote:

Originally Posted by Rolesor

Can you elaborate on what your experience was?

Yeah, I am sorry to hear of this, what happened?

AndersB · 15 July 2010, 06:40 AM

Quote:

Originally Posted by Idle Swede

Looks like you're in Europe?

Here you go.

The Rolex Watch Co. LTD
rue Francois-Dussaud 1211
Geneve 24
Switzerland

rue Francois-Dussaud is the street and I think the street number is 3-5-7, so to be overly clear street address would be rue Francois-Dussaud 3-5-7

1211 is part of the post number (i.e. post address should be CH-1211 Geneve 24)

Good luck

Idle Swede · 15 July 2010, 06:46 AM

Quote:

Originally Posted by AndersB

rue Francois-Dussaud is the street and I think the street number is 3-5-7, so to be overly clear street address would be rue Francois-Dussaud 3-5-7

1211 is part of the post number (i.e. post address should be CH-1211 Geneve 24)

Good luck

Geez, the guy's is in Paris for crying out loud, don't you think he can figure it out?

AndersB · 15 July 2010, 06:49 AM

Quote:

Originally Posted by Idle Swede

Geez, the guy's is in Paris for crying out loud, don't you think he can figure it out?

Sorry is there a problem or...?

Idle Swede · 15 July 2010, 06:52 AM

Quote:

Originally Posted by AndersB

Sorry is there a problem or...?

Yes, with the address I posted.

AndersB · 15 July 2010, 07:15 AM

Quote:

Originally Posted by Idle Swede

Geez, the guy's is in Paris for crying out loud, don't you think he can figure it out?

See what you mean now Leo. Me telling the Paris guy that "rue" etc. etc. is a street address... Agreed, that's kind of superflous info..

Aitken-Smith · 15 July 2010, 09:20 AM

What was your problem with the Rolex dealership?

regards stephen

TRW · 15 July 2010, 09:30 AM

Just PM JJ Wilsdorf and it's a done deal

RedGlasses · 15 July 2010, 09:44 AM

my answer hasn't shown

Idle Swede · 15 July 2010, 09:47 AM

Quote:

Originally Posted by RedGlasses

my answer hasn't shown

Then maybe you should be more specific with your question.

You have been given the address to Rolex in 3 different countries including the HQ in Geneva?

RedGlasses · 15 July 2010, 09:49 AM

no.. i meant i posted a reply, and it hasn't shown on the board...

i'm copyingpasting it again :

Thank you all... Yes i'm in paris :))

Ok i will sum up my french adventure in paris, i walked in this retail store and there was one customer in front of me talking about a watch that i guessed it was the daytona ss, when the guy left i talked to the rolex rep and asked him if they had it in stock. He said yes. I was also there to show a pink gold watch to my wife that i saw on a friend... I , then, asked him if he had the black or white version he said black and so i asked him if i could see it (the daytona is for sure a watch that i want to purchase in the future). He said NO .... i was stunned so i asked him he it was a watch to purchase, he said yes! Then i asked again to see it... He said to me : "how much money are you able to lay down?" (the translation doesn't reflect his rude attitude!!) i replied that he shouldn't underestimate his customers. Then he kept going on treating us arrogantly so i left my can on the counter and we left. On this, the secu guy came to us with my can and
threw it at me.!!! I'm dealing myself with customers all day long, diplomats, very rich people and also socially less leveled people. And not one second i would dare to make a difference between all those people.

My wife and I felt humiliated in front of a dozen of customers.
I will surely tell Rolex HQ my thoughts on those mean people selling their products.

RedGlasses · 15 July 2010, 09:49 AM

i understand now...

RedGlasses
Thank you for posting! Your post will not be visible until a moderator has approved it for posting.

InVision · 15 July 2010, 09:57 AM

holy cow what a post!!

TRW · 15 July 2010, 10:02 AM

Wtf

:chuckl e:

RedGlasses · 15 July 2010, 10:03 AM

i'm sorry if i make you nuts!! lol... maybe my long post has to be checked before it comes out??

Speed · 15 July 2010, 10:56 AM

I hope writing a letter makes you feel better.

Anyone ever write a letter to Rolex and a) get a response and/or b) get resolution or c) get a coupon good toward your next watch purchase?
;-)

sakuraba · 15 July 2010, 11:02 AM

Quote:

Originally Posted by Idle Swede

Welcome to the forum.

Rolex Watch USA Inc.
665 Fifth Ave
New York, NY 10022
212 758-7700

Quote:

Originally Posted by Idle Swede

Looks like you're in Europe?

Here you go.
The Rolex Watch Co. LTD
rue Francois-Dussaud 1211
Geneve 24
Switzerland

Quote:

Originally Posted by Idle Swede

Or if you want to complain on your home front

S.A. Francaise des Montres Rolex
10 avenue de la Grande-Armee
75017 Paris
France

Looks like you've done your fair share of complaining, Leo!

TRW · 15 July 2010, 11:07 AM

Quote:

Originally Posted by Speed

I hope writing a letter makes you feel better.

Anyone ever write a letter to Rolex and a) get a response and/or b) get resolution or c) get a coupon good toward your next watch purchase?
;-)

Part of the answer is yes.If I'm not mistaken,Tristan recieved a letter about his DJ that was made for Fidel Castro.Rolex Geneva really exist's

:chee rs:

ParisDakarBmw · 15 July 2010, 11:30 AM

I'm going to write Rolex a letter.

I'm going to send a picture of me smoking a cigar with my Pepsi.

Maybe they will send me coupons.

Zed Homme · 15 July 2010, 12:13 PM

Quote:

Originally Posted by sakuraba

Looks like you've done your fair share of complaining, Leo!

TRW · 15 July 2010, 12:16 PM

Quote:

Originally Posted by TRW

Part of the answer is yes.If I'm not mistaken,Tristan recieved a letter about his DJ that was made for Fidel Castro.Rolex Geneva really exist's

:chee rs:

Sorry about the double post

Idle Swede · 15 July 2010, 12:40 PM

Paul,

Just to let you know I e-mailed your letter to Rolex Geneva, including your picture.

You should expect an answer within a few days.

PS. You can thank me later.

sleddog · 15 July 2010, 12:44 PM

Quote:

Originally Posted by RedGlasses

no.. i meant i posted a reply, and it hasn't shown on the board...

i'm copyingpasting it again :

Thank you all... Yes i'm in paris :))

Ok i will sum up my french adventure in paris, i walked in this retail store and there was one customer in front of me talking about a watch that i guessed it was the daytona ss, when the guy left i talked to the rolex rep and asked him if they had it in stock. He said yes. I was also there to show a pink gold watch to my wife that i saw on a friend... I , then, asked him if he had the black or white version he said black and so i asked him if i could see it (the daytona is for sure a watch that i want to purchase in the future). He said NO .... i was stunned so i asked him he it was a watch to purchase, he said yes! Then i asked again to see it... He said to me : "how much money are you able to lay down?" (the translation doesn't reflect his rude attitude!!) i replied that he shouldn't underestimate his customers. Then he kept going on treating us arrogantly so i left my can on the counter and we left. On this, the secu guy came to us with my can and
threw it at me.!!! I'm dealing myself with customers all day long, diplomats, very rich people and also socially less leveled people. And not one second i would dare to make a difference between all those people.

My wife and I felt humiliated in front of a dozen of customers.
I will surely tell Rolex HQ my thoughts on those mean people selling their products.

I have to say I am shocked at the treatment.......
I highly doubt Rolex HQ will do anything,but that was rude to say the least!

ParisDakarBmw · 15 July 2010, 12:44 PM

Quote:

Originally Posted by Idle Swede

Paul,

Just to let you know I e-mailed your letter to Rolex Geneva, including your picture.

You should expect an answer within a few days.

PS. You can thank me later.

Thanks Leo! I'm getting my new watch winders ordered as we speak.

Rolex will probably send all 5 watches, plus another for good measure!

I can't wait. Maybe there will be some coupons in the package too!

15 July 2010, 06:20 AM	#1
RedGlasses "TRF" Member Join Date: Jul 2010 Location: Europe Posts: 124	Anyone knows how to reach Rolex headquarters to complain? Hello all, i'm a newbie (here) that is very disapointed on how i was treated, me and my wife, in a rolex retail... I wanna put my complaint into the hands of those dealing with customers, does anyone know how to reach them? (email, or adress) thanks a lot... RG

15 July 2010, 06:36 AM	#6
Rolesor "TRF" Member Join Date: May 2009 Real Name: Brandon Location: Toronto, ON Watch: 116234 Posts: 4,141	Can you elaborate on what your experience was? __________________ 116234 - Blue Concentric Dial - Fluted Bezel - Oyster Bracelet

15 July 2010, 06:33 AM	#4
Idle Swede Suspended Join Date: Oct 2008 Real Name: Leo Location: Boca Raton Posts: 13,820	Looks like you're in Europe? Here you go. The Rolex Watch Co. LTD rue Francois-Dussaud 1211 Geneve 24 Switzerland

15 July 2010, 06:35 AM	#5
Idle Swede Suspended Join Date: Oct 2008 Real Name: Leo Location: Boca Raton Posts: 13,820	Or if you want to complain on your home front S.A. Francaise des Montres Rolex 10 avenue de la Grande-Armee 75017 Paris France

15 July 2010, 09:20 AM	#13
Aitken-Smith Member Join Date: Apr 2010 Real Name: Stephen Location: uk & Switzerland Watch: ROLEX & PANERAI Posts: 45	What was your problem with the Rolex dealership? regards stephen

15 July 2010, 09:30 AM	#14
TRW Banned Join Date: Apr 2010 Real Name: Tim Location: tennessee Watch: 16623 YM Posts: 3,630	Just PM JJ Wilsdorf and it's a done deal

15 July 2010, 09:44 AM	#15
RedGlasses "TRF" Member Join Date: Jul 2010 Location: Europe Posts: 124	my answer hasn't shown

15 July 2010, 09:49 AM	#17
RedGlasses "TRF" Member Join Date: Jul 2010 Location: Europe Posts: 124	no.. i meant i posted a reply, and it hasn't shown on the board... i'm copyingpasting it again : Thank you all... Yes i'm in paris :)) Ok i will sum up my french adventure in paris, i walked in this retail store and there was one customer in front of me talking about a watch that i guessed it was the daytona ss, when the guy left i talked to the rolex rep and asked him if they had it in stock. He said yes. I was also there to show a pink gold watch to my wife that i saw on a friend... I , then, asked him if he had the black or white version he said black and so i asked him if i could see it (the daytona is for sure a watch that i want to purchase in the future). He said NO .... i was stunned so i asked him he it was a watch to purchase, he said yes! Then i asked again to see it... He said to me : "how much money are you able to lay down?" (the translation doesn't reflect his rude attitude!!) i replied that he shouldn't underestimate his customers. Then he kept going on treating us arrogantly so i left my can on the counter and we left. On this, the secu guy came to us with my can and threw it at me.!!! I'm dealing myself with customers all day long, diplomats, very rich people and also socially less leveled people. And not one second i would dare to make a difference between all those people. My wife and I felt humiliated in front of a dozen of customers. I will surely tell Rolex HQ my thoughts on those mean people selling their products.

15 July 2010, 09:57 AM	#19
InVision Banned Join Date: Dec 2008 Real Name: Mike Location: Destin, FL USA Watch: Outerspace DayDate Posts: 2,662	holy cow what a post!!

15 July 2010, 10:02 AM	#20
TRW Banned Join Date: Apr 2010 Real Name: Tim Location: tennessee Watch: 16623 YM Posts: 3,630	Wtf :chuckl e:

15 July 2010, 10:03 AM	#21
RedGlasses "TRF" Member Join Date: Jul 2010 Location: Europe Posts: 124	i'm sorry if i make you nuts!! lol... maybe my long post has to be checked before it comes out??

15 July 2010, 10:56 AM	#22
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,695	I hope writing a letter makes you feel better. Anyone ever write a letter to Rolex and a) get a response and/or b) get resolution or c) get a coupon good toward your next watch purchase? ;-)

15 July 2010, 11:30 AM	#25
ParisDakarBmw Banned Join Date: Dec 2009 Real Name: Paul Location: New Haven, CT Watch: 116610 Sub-C Posts: 6,552	I'm going to write Rolex a letter. I'm going to send a picture of me smoking a cigar with my Pepsi. Maybe they will send me coupons.

15 July 2010, 12:40 PM	#28
Idle Swede Suspended Join Date: Oct 2008 Real Name: Leo Location: Boca Raton Posts: 13,820	Paul, Just to let you know I e-mailed your letter to Rolex Geneva, including your picture. You should expect an answer within a few days. PS. You can thank me later.

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