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Old 10 December 2019, 07:04 PM   #1
Abyss
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No more warranty card retention ...

Just had it confirmed from my WOS group AD that they are no longer retaining warranty cards, and that any retained cards can be collected at any time.

He mentioned that an independent jeweller has lost a court case, hence the change in policy ...
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Old 10 December 2019, 07:10 PM   #2
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dont know it's a good news or bad news.
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Old 10 December 2019, 07:10 PM   #3
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Quote:
Originally Posted by Abyss View Post
Just had it confirmed from my WOS group AD that they are no longer retaining warranty cards, and that any retained cards can be collected at any time.

He mentioned that an independent jeweller has lost a court case, hence the change in policy ...
People on another thread were saying their cards were still being retained up to yesterday
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Old 10 December 2019, 07:13 PM   #4
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I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....
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Old 10 December 2019, 07:14 PM   #5
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I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....
I donít think theyíre bothered about Datejusts,
Itís Steel sports models
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Old 10 December 2019, 07:25 PM   #6
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I donít think theyíre bothered about Datejusts,
Itís Steel sports models
It is blue, fluted on oyster which is ever so slightly more desirable and slightly less available than other variations. I'm incredibly happy with it :)
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Old 10 December 2019, 07:28 PM   #7
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I prefer they hold guarantee cards to deter flippers of hard to get SS sports models
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Old 10 December 2019, 07:30 PM   #8
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So someone sued a jeweller for trying to do the same? I'm glad they aren't doing this anymore.

I've always said there's a logistical problem attached with this. Imagine 3000 warranty cards that needs to be FedEX'd every year, or someone needs to call up the client to tell them they can now collect their own property. Also each warranty card has its own "expiry" date to it. It was never going to work.

They tried to think they could get brownie points with Rolex's suggestion of retaining a WC. Lo' and behold you would see photocopy scans at watch-trade fairs instead and they were still selling for the same as watches WITH a warranty card.

In summary: Rolex failed YET again to try to curb a FREE market.
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Old 10 December 2019, 07:30 PM   #9
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Originally Posted by APPRF View Post
I prefer they hold guarantee cards to deter flippers, i
It doesn't deter flippers. You can still sell a watch without the warranty card. Basically it was a ridiculous policy and I'm glad that sense has prevailed.
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Old 10 December 2019, 07:35 PM   #10
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It is blue, fluted on oyster which is ever so slightly more desirable and slightly less available than other variations. I'm incredibly happy with it :)
cards aren't held for any DJ, DD, classic, etc except SD blue configuration.
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Old 10 December 2019, 07:38 PM   #11
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It doesn't deter flippers. You can still sell a watch without the warranty card. Basically it was a ridiculous policy and I'm glad that sense has prevailed.
They get less price for their flipped watches without the cards, and it would have eventually worked better if it was given enough time to work. Very disappointed this stopped.
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Old 10 December 2019, 07:44 PM   #12
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Originally Posted by Nairn1980 View Post
I donít think theyíre bothered about Datejusts,
Itís Steel sports models
DJ41 SS is now more desirable, and more in demand than some SS sports models.
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Old 10 December 2019, 07:45 PM   #13
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I bought a TT Sky-Dweller last week from WOS and my card was retained.
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Old 10 December 2019, 08:02 PM   #14
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Originally Posted by Abyss View Post
Just had it confirmed from my WOS group AD that they are no longer retaining warranty cards, and that any retained cards can be collected at any time.

He mentioned that an independent jeweller has lost a court case, hence the change in policy ...
The AD asked me if I'd like the stickers left on last week when I bought the new Seadweller
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Old 10 December 2019, 08:12 PM   #15
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Originally Posted by WatchLurv View Post
So someone sued a jeweller for trying to do the same? I'm glad they aren't doing this anymore.

I've always said there's a logistical problem attached with this. Imagine 3000 warranty cards that needs to be FedEX'd every year, or someone needs to call up the client to tell them they can now collect their own property. Also each warranty card has its own "expiry" date to it. It was never going to work.

They tried to think they could get brownie points with Rolex's suggestion of retaining a WC. Lo' and behold you would see photocopy scans at watch-trade fairs instead and they were still selling for the same as watches WITH a warranty card.

In summary: Rolex failed YET again to try to curb a FREE market.


WOS check your local before selling a hard to get watch, they will generally know you.

So they simply put them away somewhere, and allow customer to collect it in 12 months time.

Maybe not a massive logistical challenge, if it suppressed flipping in any small way so people who want watches actually get them, I donít see the issue.


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Old 10 December 2019, 08:25 PM   #16
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Originally Posted by APPRF View Post
They get less price for their flipped watches without the cards, and it would have eventually worked better if it was given enough time to work. Very disappointed this stopped.
It didn't. Prices still the same as with wc. Go to a watchfair.

Quote:
Originally Posted by UK_ View Post
WOS check your local before selling a hard to get watch, they will generally know you.

So they simply put them away somewhere, and allow customer to collect it in 12 months time.

Maybe not a massive logistical challenge, if it suppressed flipping in any small way so people who want watches actually get them, I donít see the issue.


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It didn't suppress flipping. It was a one-sided policy.
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Old 10 December 2019, 08:28 PM   #17
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It is blue, fluted on oyster which is ever so slightly more desirable and slightly less available than other variations. I'm incredibly happy with it :)
Congrats, gorgeous piece
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Old 10 December 2019, 08:37 PM   #18
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Looks like I need to speak to my AD today then!!
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Old 10 December 2019, 08:41 PM   #19
Nairn1980
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DJ41 SS is now more desirable, and more in demand than some SS sports models.
Maybe but Iím sure the entire DJ line is exempt
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Old 10 December 2019, 08:42 PM   #20
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Originally Posted by ADW91 View Post
I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....
Have to agree never had any warranty kept by any AD in UK or many other parts of the world.
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Old 10 December 2019, 09:52 PM   #21
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This story is a week old. . .
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Old 10 December 2019, 11:29 PM   #22
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My AD won't release my card :(
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Old 10 December 2019, 11:57 PM   #23
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Just collected 2 cards for watches purchased earlier this year..
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Old 11 December 2019, 02:39 AM   #24
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seems the message has not been circulated to all WOS stores based on my feedback
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Old 11 December 2019, 07:59 AM   #25
Mr_Rolex
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Heard the news so called my AD at WOS and he confirmed this is correct. He will be arranged for me to collect or mail me cards


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Old 11 December 2019, 08:04 AM   #26
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In the US they did this about 6 months ago I believe
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Old 11 December 2019, 08:06 AM   #27
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feels like Xmas
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Old 11 December 2019, 09:47 AM   #28
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Quote:
Originally Posted by ADW91 View Post
I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....


10 years warranty is great
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Old 11 December 2019, 05:12 PM   #29
djtheot
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Has anyone been able to pick up their warranty cards for WOS in the UK?


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Old 11 December 2019, 08:10 PM   #30
Mr_Rolex
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Has anyone been able to pick up their warranty cards for WOS in the UK?


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I have not yet picked them up but WOS have confirmed this with me


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