ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
11 November 2024, 01:11 AM | #61 |
"TRF" Member
Join Date: May 2018
Location: CA
Posts: 2,619
|
|
11 November 2024, 01:22 AM | #62 | |
2024 Pledge Member
Join Date: Jul 2016
Location: The Ice House
Watch: Ingersoll Mickey
Posts: 3,374
|
Quote:
It sounds like maybe the problem is not in getting the watches you want, it’s getting them when you want them. |
|
11 November 2024, 01:27 AM | #63 |
"TRF" Member
Join Date: May 2018
Location: CA
Posts: 2,619
|
OP.....sorry you didn't get a call from your AD, but I would like to wish you and your significant a Happy 27th Anniversary! A big congrats to you both!
As for the thread topic itself......I honestly don't think you should write off the whole brand due to this experience. Ultimately, it comes down to the actual SA or even sometimes the AD. There are VERY good ones out there which really take care of you, and there are also bad ones that simply don't care. Then, there are middle of the ground ones as well. I don't know where your SA ranks on your scale, but if you're not happy with he/she, maybe try connecting with another? I have done exactly that and it has worked out GREAT for me! You obviously like Rolex and their products. You obviously want to buy more and probably will continue to for years down the road. My point is that I don't think you should write off the whole brand just yet. Try another angle. Kinda like you got bad service from an associate at Costco. Are you gonna not shop there ever again due to one person? I know the comparison is on a much smaller level with that, but same difference imo. That's just my |
11 November 2024, 03:32 AM | #64 |
"TRF" Member
Join Date: Jul 2024
Real Name: Ryan
Location: South Carolina
Watch: Solid Gold Sub
Posts: 26
|
The thought that Rolex AD's have a give special consideration or even have a special stash for anniversaries or special events is a complete fallacy. There's a lot of youtube videos out there that push this theory and it's a joke. I had an AD tell me that they get a lot of people coming in for a watch and referencing a special event thinking they will be granted a watch because of that.
AD's can certainly decide to offer a watch for a special event if they so decide.. but it's a crapshoot finding one that actually will/does and for what customer they would do it for is a whole other part of this. I've had major anniversaries and big life events that my AD was aware of, and you guessed it- ZERO of anything offered. But they want me to keep buying jewelry for my wife. Go figure. |
11 November 2024, 03:38 AM | #65 | |
2024 Pledge Member
Join Date: May 2020
Real Name: Ollie
Location: UK
Watch: Sub41 OP36 & DJ36
Posts: 1,974
|
Quote:
Difference is, Rolex watches sell themselves. A car salesman actually have to work for a living. Sent from my iPhone using Tapatalk |
|
11 November 2024, 03:40 AM | #66 |
2024 Pledge Member
Join Date: May 2020
Real Name: Ollie
Location: UK
Watch: Sub41 OP36 & DJ36
Posts: 1,974
|
I’m sorry OP, but entitled much?
People are living through hard times, wars in Europe and the Middle East. If all you’ve got to worry about if the fact your watch salesman hasn’t congratulated you on an anniversary, you’re doing pretty well. Sent from my iPhone using Tapatalk |
11 November 2024, 03:42 AM | #67 | |
2024 Pledge Member
Join Date: May 2020
Real Name: Ollie
Location: UK
Watch: Sub41 OP36 & DJ36
Posts: 1,974
|
Quote:
Could not agree more. Sent from my iPhone using Tapatalk |
|
11 November 2024, 07:02 AM | #68 |
"TRF" Member
Join Date: Jan 2018
Location: Georgia
Posts: 6,305
|
I don’t think it’s Rolex who is ignoring you but rather the AD. I’d just move on and “get what you want, when you want, from who you want”. It’s more liberating that way.
|
11 November 2024, 07:17 AM | #69 | |
"TRF" Member
Join Date: Feb 2024
Location: UK
Posts: 318
|
Quote:
….not one birthday card or free donut …not happy! |
|
11 November 2024, 07:25 AM | #70 |
"TRF" Member
Join Date: Aug 2024
Location: Jax
Posts: 14
|
Totally agree, finally at the point in my life where I can afford a nice watch and I really have no chance of getting one at an AD in Florida. I even offered to purchase a $15-20k diamond upgrade for my wife at 4 different ADs if I could get a Rolex at the same time and none of them gave a 💩. I did however get offered a $40k and $80k day date on two occasions so maybe if I would have bought one I could get a sub in 2 yrs 😆.
|
11 November 2024, 09:14 AM | #71 |
"TRF" Member
Join Date: Feb 2009
Real Name: Junkyard Dog
Location: The Doghouse
Watch: I can't tell time
Posts: 6,821
|
I think you might be buying these things for the wrong reasons if you’re waiting for associates to send milestone emails to make you feel important . . . Or even sadder, looking for them to miss milestones that mean nothing to them and then getting upset by it. Just sounds like artificially generated frustration when life—the way you present it—sounds pretty good.
|
11 November 2024, 09:31 AM | #72 | |
"TRF" Member
Join Date: Jun 2011
Location: southern US
Watch: 26 and 31mm DJ
Posts: 96
|
Quote:
|
|
11 November 2024, 09:35 AM | #73 | |
2024 SubLV41 Pledge Member
Join Date: Feb 2014
Real Name: Doug
Location: USA East Coast
Watch: GMT-Master II
Posts: 323
|
Quote:
Rolex wants to be a luxury brand, they’ve revoked ADs licenses and gone deep into the boutique experience. They (ADs) require “lists” and “spend” to build “relationships”. Yet when it comes to managing those relationships, they really haven’t a clue, despite the requirements they’ve made on ADs for CRM investments. So my rant is about them getting their act together. I’m a good customer, I have terrific “relationships” with great ADs, yet still they fail to run the business like a luxury brand. That’s was my ultimate point… I care that they couldn’t come through for a milestone with plenty of notice. Sure. But I didn’t EXPECT them to come through, there’s a difference from hope vs expectation. I don’t believe for one second in entitlement! I’m not buying anything for the wrong reasons, there is only one reason. We love the item(s) we buy and won’t’ buy anything we don’t love. I’ve said no to a lot. …And our anniversary was spectacular! [The strength of the grey market, and their ability to get more product to the consumer is quite revealing] |
|
11 November 2024, 10:55 AM | #74 |
"TRF" Member
Join Date: May 2020
Location: Sector 001
Posts: 642
|
Again ouch guys, a bit harsh, I’m with the OP on this one, it bothers me just to hear this.
If you have a long time loyal client, it does not take much to send a email of congratulations, even if you have nothing to offer but that. This is totally the AD fault and the SA poor attitude, follow up with your clients always! This will bring you more business and referrals from your clients. Some of the other companies the OP deals with sent something. I think the point was the lack of service of any kind or remember him, not about the DD pieces. Some of us on TRF have great ADs and some are still looking! I’m in the ladder group. So I understand how he feels. Keep your head up, Op |
11 November 2024, 11:09 AM | #75 | |
"TRF" Member
Join Date: Sep 2015
Location: Boston
Posts: 285
|
Quote:
Rolex clearly doesn't focus on customer relations at the corporate level and leave it to the ADs . . . OP's AD dropped the ball. We have these discussions here all the time -- where "Rolex" and the individual AD is used interchangeably (however big or small the AD is, it's them and not Rolex SA). Whether Rolex SA SHOULD have a significant customer relations process is a different discussion. IMHO all luxury brands should. |
|
11 November 2024, 11:14 AM | #76 |
"TRF" Member
Join Date: Mar 2024
Location: CA
Posts: 98
|
Do they care about VIP clients?
|
11 November 2024, 11:41 AM | #77 |
"TRF" Member
Join Date: Jul 2010
Location: Near the Ocean!
Watch: 116610
Posts: 1,299
|
wow congrats!!!!
I totally understand when you have spent so much money. sucks that business are losing good customers like yourself. I would be pissed and do what you did. I wouldn't be done with Rolex, just with AD |
11 November 2024, 11:43 AM | #78 |
"TRF" Member
Join Date: Mar 2023
Real Name: David
Location: Socal
Watch: Patek 3970
Posts: 378
|
They should. This current market can't / won't last forever so they need to be prepared for when things return to "normal."
Rolex isn't Patek. They need to sell over 1 million watches annually and their average client isn't at the financial level of an average Patek client. Granted that Rolex has learned / adopted the Ferrari game (make 1 less car than you can sell) but every market has a cycle so a down cycle is around the corner (Ferrari is ahead of the curve and their dealers are actively marketing lately). No business should ever ignore their consistent/ best clients. I recently asked my new Rolex AD how many clients they have that can and have spent over 250k annually and he told me more than I can imagine. The only AD in my area that has that type of client is Polachecks but again they sell Patek. |
11 November 2024, 12:01 PM | #79 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jan 2018
Location: Florida
Watch: Sub, DJ41, GMT
Posts: 8,209
|
My AD treats me good and I think I’m going to get a new watch soon. 126613LB
Sent from my iPhone using Tapatalk |
11 November 2024, 12:06 PM | #80 |
"TRF" Member
Join Date: Jan 2011
Real Name: gus
Location: East Coast
Watch: APK & sometimes Y
Posts: 26,578
|
Interesting thread.
I guess my crappy treatment is par for the course Overall it is just disappointing
__________________
|
11 November 2024, 12:08 PM | #81 |
"TRF" Member
Join Date: Jan 2009
Location: SC
Posts: 231
|
I’d be sure to ignore the Rolex AD this holiday season.
|
11 November 2024, 12:22 PM | #82 |
2024 Pledge Member
Join Date: Mar 2007
Location: US
Posts: 3,870
|
My AD treats me very consistently, never calls.
|
11 November 2024, 12:24 PM | #83 |
"TRF" Member
Join Date: Jan 2009
Location: SC
Posts: 231
|
|
11 November 2024, 12:44 PM | #84 |
"TRF" Member
Join Date: Oct 2024
Location: home
Posts: 45
|
The lesson here is that even someone who looks like your avatar can be a major drama queen.
|
11 November 2024, 12:49 PM | #85 |
"TRF" Member
Join Date: Mar 2023
Real Name: David
Location: Socal
Watch: Patek 3970
Posts: 378
|
|
11 November 2024, 01:43 PM | #86 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jan 2018
Location: Florida
Watch: Sub, DJ41, GMT
Posts: 8,209
|
The AD doesn’t care about us
|
11 November 2024, 02:37 PM | #87 |
"TRF" Member
Join Date: Jul 2022
Location: CA
Posts: 189
|
Sent from my iPhone using Tapatalk |
11 November 2024, 04:13 PM | #88 |
"TRF" Member
Join Date: Dec 2018
Location: North England
Posts: 461
|
Just proves that your “relationship “ on exists in your mind
__________________
Owner of a 116520 White APH dial a black dial 126500 Daytona and a 2021 Black no date Sub |
11 November 2024, 05:21 PM | #89 |
2024 Pledge Member
Join Date: May 2020
Real Name: Ollie
Location: UK
Watch: Sub41 OP36 & DJ36
Posts: 1,974
|
This thread highlights the difference in expectation levels around customer service from one side of the pond to the other.
|
12 November 2024, 12:23 AM | #90 |
"TRF" Member
Join Date: Sep 2015
Location: Boston
Posts: 285
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.