Register second hand Patek

[Rogerusp]

I have registered my second hand Patek in their website in January and got no response despite multiple email follow ups. Is Patek customer service this terrible?

[dardeca]

What follow up are you expecting? When I registered my first Patek (purchased from an AD), I don't recall getting any response from them...but started getting their magazine on a go-forward basis.

[Rogerusp]

Originally Posted by dardeca

What follow up are you expecting? When I registered my first Patek (purchased from an AD), I don't recall getting any response from them...but started getting their magazine on a go-forward basis.

From Patek: “ Our team will now verify the details you have supplied. As this may mean searching through our watch archive – almost 175 years of watch-making history – you will understand it might take a while but will usually happen within 6 weeks.” for me that kind of implies a confirmation the watch registration was successful

[StylinProfilin]

I'm also interested as it has been 6 months since I registered a secondary Patek and haven't received a magazine or anything beyond that initial email.

[Econdon]

Interested as well as I recently registered a watch. All I heard back was an email confirming I had filled the form on their website and access to the "Patek owners" page on the website

[Russell996]

Customer service for registration of watches is a little on the slow side, I generally find it takes 6 months+ to get a letter after buying a new piece from AD for a welcome letter.

[iginut]

Originally Posted by Russell996

Customer service for registration of watches is a little on the slow side, I generally find it takes 6 months+ to get a letter after buying a new piece from AD for a welcome letter.

Same, wait 6 months.

[Rogerusp]

Originally Posted by Russell996

Customer service for registration of watches is a little on the slow side, I generally find it takes 6 months+ to get a letter after buying a new piece from AD for a welcome letter.

Got it. I dont mind waiting. What i find absurd is that they basically ignored my emails asking for an update. For a brand this prestigious it is pretty lame customer service. How hard it is to reply an email saying this will take a bit longer?

[Bmats]

I registered a second hand watch and never got the magazine. I did get one after I bought a new one from the AD.

[TimepieceRPP]

I registered one and got the magazine after 6 months+ waiting.

[Dan Pierce]

Registered my vintage and never received the magazine. Ordered an Extraction From the Archives, which I did receive, and still never got the magazine.
dP