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orangejuicy · 20 November 2011, 09:50 AM

Well, even though I had read a number of sad stories and reports about the RSC in New York, I decided I was too lazy to send my new Green Ceramic sub (which had been speeding up during activity) to Dallas and instead walked it on over.

I must say I was pleasantly surprised. Very good customer service when I submitted and received the watch. They gave me a two week turn around estimate and finished it in a week and a half. They returned it in the exact condition I gave it and so far it has been running spot on, and I've made sure to do a lot of walking and activity with it on to make sure the problem was fixed (amplitude problem -- as advised by the Rolex tech forum). I even got a nifty green pouch and polishing cloth. Overall very happy with the experience; maybe I just got lucky but I gotta give them credit.

Just thought I'd share :)

subtona · 20 November 2011, 09:53 AM

have you looked, did they put fresh scratches on the back of your lugs where they remove the bracelet?

fespo276 · 20 November 2011, 10:33 AM

Quote:

Originally Posted by subtona

have you looked, did they put fresh scratches on the back of your lugs where they remove the bracelet?

Ya, I'd like to know, too.

mjclark32 · 20 November 2011, 10:35 AM

Glad to hear it. Many people complain about poor service, but don't reward/praise good service.

moviefreak · 20 November 2011, 10:57 AM

I think in NW is where the training camp for watchmakers is... So you might get some QA&QC passes with them... With Dallas you have less chance of a mistake..
Maybe it is just pure luck...

orangejuicy · 20 November 2011, 11:43 AM

Nope, no RSC scratches on the lugs. They even left the ghetto scotch tape I keep on the clasp :)

brkanand · 20 November 2011, 12:55 PM

Good to know times are changing with ADs in NY!

handsfull · 20 November 2011, 12:57 PM

What was done to it? What was the problem?

subtona · 20 November 2011, 01:35 PM

Quote:

Originally Posted by orangejuicy

Nope, no RSC scratches on the lugs. They even left the ghetto scotch tape I keep on the clasp :)

glad to hear it.

m_allie · 20 November 2011, 02:57 PM

Rsc NYC sucks

susan · 20 November 2011, 03:16 PM

Glad you had a good experience with them. My watch is in transit to them to fix my clasp. I am a little concerned after reading some of the responses.

MortgageGuy · 20 November 2011, 03:17 PM

Good to hear a happy ending with RSC NY

Also good to have you Sub back running the way it should be

padi56 · 20 November 2011, 06:19 PM

Quote:

Originally Posted by handsfull

What was done to it? What was the problem?

Sounds like simple regulation.

dddrees · 20 November 2011, 07:15 PM

Glad to hear it went so smoothly.

MonBK · 20 November 2011, 07:23 PM

Quote:

Originally Posted by handsfull

What was done to it? What was the problem?

Quote:

Originally Posted by padi56

Sounds like simple regulation.

If they can't complete a simple task like this they might as well close shop.

Personally I can't get over how they stiffed me for $200 and will never use them again.

kmleffler · 20 November 2011, 11:20 PM

I have had nothing but good experiences with the NYC RSC and I have been using them since the early '70s. The same has been true with the Omega service center on 5th Avenue in NYC.

travisb · 21 November 2011, 12:21 AM

Thx for the info.

orangejuicy · 21 November 2011, 12:45 AM

Quote:

Originally Posted by MonBK

If they can't complete a simple task like this they might as well close shop.

Personally I can't get over how they stiffed me for $200 and will never use them again.

The watch was running fast when I was running or walking. So they adjusted the balance amplitude and regulated it (fairly simple from the little I understand about watch movements but still: no fuss, quick turnaround, smiling faces, and no additional scratches -- I'm happy.

chillviper · 21 November 2011, 01:28 AM

I find that if you are able to do walk-in service @ the NYC RSC then you are golden. Mail-in service - no way, Dallas only.

MoBe · 21 November 2011, 01:39 AM

Glad to hear it`s not all bad news from RSC NY.

Credit where credit is due.

azguy · 21 November 2011, 03:24 AM

It's nice to hear

that's too funny that they left your tape on the clasp

NYC6 · 21 November 2011, 03:31 AM

Quote:

Originally Posted by kmleffler

I have had nothing but good experiences with the NYC RSC and I have been using them since the early '70s. The same has been true with the Omega service center on 5th Avenue in NYC.

Seems RSC NYC doesnt get a fair shake. I read hear some horror stories from both service centers and well as good reports. People seem to jump on the bandwagon to shred the NY center. Mine hasn't been there yet but know quite a few friends that have sent there to NY and no issues. Mine will make a Manhattan stop when the time comes.

STDevil · 21 November 2011, 03:47 AM

I sent my first Sub into RSCNY after it stopped working (after 15 years' service...). Other than the fact that the overhual took a long time, the service was tops. They were communicative, and very pleasant.

20 November 2011, 09:50 AM	#1
orangejuicy "TRF" Member Join Date: Nov 2010 Real Name: Jordan Location: New York City Watch: less for now Posts: 556	Credit where it's due - RSC New York Well, even though I had read a number of sad stories and reports about the RSC in New York, I decided I was too lazy to send my new Green Ceramic sub (which had been speeding up during activity) to Dallas and instead walked it on over. I must say I was pleasantly surprised. Very good customer service when I submitted and received the watch. They gave me a two week turn around estimate and finished it in a week and a half. They returned it in the exact condition I gave it and so far it has been running spot on, and I've made sure to do a lot of walking and activity with it on to make sure the problem was fixed (amplitude problem -- as advised by the Rolex tech forum). I even got a nifty green pouch and polishing cloth. Overall very happy with the experience; maybe I just got lucky but I gotta give them credit. Just thought I'd share :)

20 November 2011, 09:53 AM	#2
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,054	have you looked, did they put fresh scratches on the back of your lugs where they remove the bracelet? __________________

20 November 2011, 10:35 AM	#4
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Glad to hear it. Many people complain about poor service, but don't reward/praise good service. __________________

20 November 2011, 10:57 AM	#5
moviefreak "TRF" Member Join Date: Nov 2008 Location: in my house... Posts: 5,524	I think in NW is where the training camp for watchmakers is... So you might get some QA&QC passes with them... With Dallas you have less chance of a mistake.. Maybe it is just pure luck... __________________ Cheers, Eduardo Be a WIS not a WUSS... and remove all the stickers..

20 November 2011, 03:17 PM	#12
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Good to hear a happy ending with RSC NY Also good to have you Sub back running the way it should be __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

20 November 2011, 11:43 AM	#6
orangejuicy "TRF" Member Join Date: Nov 2010 Real Name: Jordan Location: New York City Watch: less for now Posts: 556	Nope, no RSC scratches on the lugs. They even left the ghetto scotch tape I keep on the clasp :)

20 November 2011, 12:55 PM	#7
brkanand 2024 Pledge Member Join Date: Jul 2009 Real Name: DrK Location: India Watch: 4=YMDaytonaGMTHulk Posts: 7,050	Good to know times are changing with ADs in NY!

20 November 2011, 12:57 PM	#8
handsfull "TRF" Member Join Date: Apr 2010 Real Name: J Location: The great Midwest Watch: youlookinat? Posts: 2,369	What was done to it? What was the problem?

20 November 2011, 02:57 PM	#10
m_allie Banned Join Date: Jul 2010 Real Name: Ali Location: NYC Watch: Deepsea,Patek 5980 Posts: 455	Rsc NYC sucks

20 November 2011, 03:16 PM	#11
susan "TRF" Member Join Date: Apr 2008 Real Name: Susan Location: New England Watch: Gold DJ Platty sub Posts: 158	Glad you had a good experience with them. My watch is in transit to them to fix my clasp. I am a little concerned after reading some of the responses.

20 November 2011, 07:15 PM	#14
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,251	Glad to hear it went so smoothly. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

20 November 2011, 11:20 PM	#16
kmleffler "TRF" Member Join Date: Nov 2009 Real Name: Ken Location: New York, NY Watch: GS SD GMT Posts: 389	I have had nothing but good experiences with the NYC RSC and I have been using them since the early '70s. The same has been true with the Omega service center on 5th Avenue in NYC.

21 November 2011, 12:21 AM	#17
travisb 2024 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 32,471	Good to hear the positive experience. Thx for the info.

21 November 2011, 01:28 AM	#19
chillviper "TRF" Member Join Date: Aug 2009 Location: Atlanta Watch: SS Daytona Posts: 509	I find that if you are able to do walk-in service @ the NYC RSC then you are golden. Mail-in service - no way, Dallas only.

21 November 2011, 01:39 AM	#20
MoBe "TRF" Member Join Date: Sep 2011 Location: Canada Posts: 6,773	Glad to hear it`s not all bad news from RSC NY. Credit where credit is due.

21 November 2011, 03:24 AM	#21
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	It's nice to hear that's too funny that they left your tape on the clasp

21 November 2011, 03:47 AM	#23
STDevil "TRF" Member Join Date: Apr 2011 Location: Seattle Posts: 82	I sent my first Sub into RSCNY after it stopped working (after 15 years' service...). Other than the fact that the overhual took a long time, the service was tops. They were communicative, and very pleasant.

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