Tourneau SF, not bad! Attached Rolex boutique, horrible.

[Danny83]

They have been nice to me ask for a lady named Toni. Maybe the sales staff is grumpy because they dont have anything to sell

[Vaxe]

I got a few rare birds from there, can’t complain. Granted, the 2 sales lady there are not the most friendly.

[myporsche]

Originally Posted by Ssunnylee24

A lady from Rolex dealer in South Coast Plaza in Costa Mesa was rude too.

100% agree, that lady is a witch. Yanked SD4k from my hand and walked away to another customer who had walked in when she saw I had a sub and said you don't need this.

[westcoastghost]

Originally Posted by Ssunnylee24

A lady from Rolex dealer in South Coast Plaza in Costa Mesa was rude too.

A younger gentleman there was extremely rude to me as well. He just stared, then when approached and I asked about a GMT he automatically assumed I was talking about a BLRO and told me immediately to go pay $17K at a grey dealer. I was looking for a different watch, but he actually was more helpful than the woman at the next closest AD in Newport Beach, she asked that I buy jewelry first to maybe get any GMT at all.

[importstunna]

Originally Posted by MinMay

Was she asian?

What does this have to do with poor service?

[Likestheshiny]

I'm usually in the same boat. Shorts, tee shirt and a hat. I was working so I was dressed for meetings.

While I can see that getting you a worse reception in lots of places, in SF that won't be held against you -- too many tech offices don't have a dress code, and there are plenty of millionaires walking around with your outfit.

I've never had an actual bad experience in that Tourneau/Rolex, but there are definitely some salespeople who are better than others. In general, I'd very much recommend the three-block walk to Shreve and Tourbillion (and a few boutiques as well). More watches, nicer stores.

[Tmac478]

I've been in that Rolex store a few times and I think I know the lady you speak of. The problem with some of these sales people is, rather than be polite and friendly and if a sale comes from it, fine - if they don't think you'll buy something, they treat you like sh*t. Very disappointing. I actually bought a Datejust there a few years ago for my wife, but will probably never go back because of sales people like her.

[Ssunnylee24]

Originally Posted by importstunna

What does this have to do with poor service?

I think he was making sure if they were talking about the same woman. Not assuming the race “Asian” for being rude.

[tyler1980]

Originally Posted by shaunylw

Tourneau SF, not bad! Attached Rolex boutique, horrible.

false but nice recovery

[shaunylw]

Originally Posted by tyler1980

false but nice recovery

They almost look like two different stores. I actually thought they were until this thread lol.


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