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nolawis · 25 April 2012, 01:49 PM

Just wanted to give fair warning to those of you out there who may need to send a flower arrangement. I was traveling and unable to contact a my local florist to send flowers for a co-worker's funeral. I gave 1-800-flowers.com a shot, paying $200 for a standing arrangement. I offered to pay rush delivery, but they stated that since they used a local florist, next day was no problem.

Imagine my embarrassment tonight when I arrived at the service to learn that my flowers never arrived. I called customer service tonight and got a refund as well as the statement that this happens quite a bit when the local florists get busy. I was flabbergasted. So I just wanted to pass it on.

1-800-flowers.com should be renamed 1-800-screwed.com

END OF RANT

FeelingTheBlues · 25 April 2012, 01:53 PM

Sorry to hear about that John, I'm glad to know you got your money back but it's unfortunate that you couldn't have your flowers.

z32turbo · 25 April 2012, 01:58 PM

Sorry to hear about that. I'm glad they did the honorable thing and sent your $ back.

The Golden Crown · 25 April 2012, 01:59 PM

They had an episode in Undercover Boss. Your local branch was probably screwed up.

OR, they realized that you probably couldnt tell since there will be many flowers anyways and just wanted to skip out for extra money. Imagine that...

rr-nyc · 25 April 2012, 02:03 PM

I hear ya. I've used them twice... both times were a bust and I got my money back but I'll never use them again.

Even worse that your experience was for a funeral

GradyPhilpott · 25 April 2012, 02:05 PM

Perhaps you can donate an equal sum to a charity of the family's choice.

FeelingTheBlues · 25 April 2012, 02:28 PM

Quote:

Originally Posted by rr-nyc

I hear ya. I've used them twice... both times were a bust and I got my money back but I'll never use them again.

Even worse that your experience was for a funeral

I just re-read the OP's post and got what those flowers were actually for, that makes things quite worse indeed.

Sorry about your co-worker John.

mtrunner · 25 April 2012, 10:56 PM

What a terrible experience and even worse is the explanation they gave. It happens often when the florist gets busy. What the hell kind of business model is that? Thanks for the heads up I won't ever use them.

2th Dr · 26 April 2012, 12:06 AM

No excuse for that kind of service. What has happened to the service industry in general? Seems it's getting more and more difficult to get good service anywhere these days. Even Lexus service has gone to crap.

Zirotti · 26 April 2012, 12:08 AM

Never again. You are better just calling the local florists yourselves. These places are nothing but a middleman who skim off the top.

You pay $200 for an arragement, the local florist gets $100.

azguy · 26 April 2012, 12:50 AM

I've used the dozens of times with no problems.....

Pix · 26 April 2012, 04:14 AM

Have had great luck with Proflowers.com

gwalker · 26 April 2012, 09:01 AM

That's terrible. I've had good luck with them in the past. Used them short notice when I've forgotten special occasions. I've been lucky and always pretty satisfied as well as the recipient. They are cheaper than our florists intown too. Still the fact that happened is no way excusable. Glad they tried to fix it though. That sounds like more the local florists issue. Maybe they will find someone else to contract with.

brian8121 · 26 April 2012, 09:11 AM

Had a similar experience with FTD. Flowers to be delivered on Mother's Day were delivered THREE days after the arranged date. All after paying a premium to have them delivered on that Mother's Day. I was overseas at the time and didn't get chance to talk to my mother that day. I had no idea they weren't delivered. I found out after a slightly passive aggressive email the day following the missed delivery (she of course assumed that I had forgotten, which is reasonable). Sh*t happens, but one would think they would have their ducks all lined up for days like that. Obviously got my money back.

Ever since, if I have 10 minutes to do research I call a local florist in whatever city I need an arrangement delivered directly and transact that way.

renfield33 · 26 April 2012, 12:51 PM

Quote:

Originally Posted by GradyPhilpott

Perhaps you can donate an equal sum to a charity of the family's choice.

he speaks the truth

springer · 26 April 2012, 01:44 PM

I've found the best way to send flowers for a funeral is to call the funeral home as they all have a local contact for flower arrangements. Seems like I've been sending many arrangements lately.

25 April 2012, 01:49 PM	#1
nolawis Banned Join Date: Jul 2010 Location: USA Watch: 1675 Posts: 176	1-800-flowers.com is a joke Just wanted to give fair warning to those of you out there who may need to send a flower arrangement. I was traveling and unable to contact a my local florist to send flowers for a co-worker's funeral. I gave 1-800-flowers.com a shot, paying $200 for a standing arrangement. I offered to pay rush delivery, but they stated that since they used a local florist, next day was no problem. Imagine my embarrassment tonight when I arrived at the service to learn that my flowers never arrived. I called customer service tonight and got a refund as well as the statement that this happens quite a bit when the local florists get busy. I was flabbergasted. So I just wanted to pass it on. 1-800-flowers.com should be renamed 1-800-screwed.com END OF RANT

25 April 2012, 01:53 PM	#2
FeelingTheBlues "TRF" Member Join Date: Sep 2011 Real Name: Carl Location: Always moving Watch: If you wish... Posts: 22,039	Sorry to hear about that John, I'm glad to know you got your money back but it's unfortunate that you couldn't have your flowers. __________________ Mon corps c'est un pays en guerre sur l'point d'finir, Le général de l'armée de terre s'attend au pire, J'ai faim, j'ai frette, je suis trop faible pour me lever debout, On va hisser le drapeau blanc un point c'est tout. - André Fortin

25 April 2012, 01:58 PM	#3
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	Sorry to hear about that. I'm glad they did the honorable thing and sent your $ back. __________________ Instagram @z32turbo

25 April 2012, 02:05 PM	#6
GradyPhilpott 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: 116710 BLNR Posts: 34,355	Perhaps you can donate an equal sum to a charity of the family's choice. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

26 April 2012, 01:44 PM	#16
springer 2024 Pledge Member Join Date: Apr 2008 Real Name: jP Location: Texas Watch: GMT-MASTER Posts: 17,239	I've found the best way to send flowers for a funeral is to call the funeral home as they all have a local contact for flower arrangements. Seems like I've been sending many arrangements lately. __________________ Member of NAWCC since 1990. INSTAGRAM USER NAME: SPRINGERJFP Visit my Instagram page to view some of the finest vintage GMTs anywhere - as well as other vintage classics.

25 April 2012, 01:59 PM	#4
The Golden Crown Member Join Date: Feb 2012 Location: Midwest Watch: 16234 (1990) Posts: 235	They had an episode in Undercover Boss. Your local branch was probably screwed up. OR, they realized that you probably couldnt tell since there will be many flowers anyways and just wanted to skip out for extra money. Imagine that...

25 April 2012, 02:03 PM	#5
rr-nyc Liar & Ratbag Join Date: Nov 2009 Real Name: Renato Location: NYC / Miami Beach Watch: Rolex Daytona Posts: 5,344	I hear ya. I've used them twice... both times were a bust and I got my money back but I'll never use them again. Even worse that your experience was for a funeral

25 April 2012, 10:56 PM	#8
mtrunner 2024 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,826	What a terrible experience and even worse is the explanation they gave. It happens often when the florist gets busy. What the hell kind of business model is that? Thanks for the heads up I won't ever use them.

26 April 2012, 12:06 AM	#9
2th Dr Banned Join Date: Jan 2009 Real Name: Mark-O! Location: Arlington, TX Watch: Rolex Posts: 12,714	No excuse for that kind of service. What has happened to the service industry in general? Seems it's getting more and more difficult to get good service anywhere these days. Even Lexus service has gone to crap.

26 April 2012, 12:08 AM	#10
Zirotti "TRF" Member Join Date: Oct 2009 Real Name: Jason Location: Tejas Watch: Invicta Posts: 1,066	Never again. You are better just calling the local florists yourselves. These places are nothing but a middleman who skim off the top. You pay $200 for an arragement, the local florist gets $100.

26 April 2012, 12:50 AM	#11
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	I've used the dozens of times with no problems.....

26 April 2012, 04:14 AM	#12
Pix "TRF" Member Join Date: May 2010 Location: midwest Watch: SS Datejust Posts: 1,288	Have had great luck with Proflowers.com

26 April 2012, 09:01 AM	#13
gwalker "TRF" Member Join Date: Jul 2011 Real Name: Gunter Location: AL/NJ Watch: DSSD; 116610LN Posts: 5,509	That's terrible. I've had good luck with them in the past. Used them short notice when I've forgotten special occasions. I've been lucky and always pretty satisfied as well as the recipient. They are cheaper than our florists intown too. Still the fact that happened is no way excusable. Glad they tried to fix it though. That sounds like more the local florists issue. Maybe they will find someone else to contract with.

26 April 2012, 09:11 AM	#14
brian8121 "TRF" Member Join Date: Apr 2011 Real Name: Brian Location: NYC and San Fran Watch: 5960p+6262 Posts: 1,000	Had a similar experience with FTD. Flowers to be delivered on Mother's Day were delivered THREE days after the arranged date. All after paying a premium to have them delivered on that Mother's Day. I was overseas at the time and didn't get chance to talk to my mother that day. I had no idea they weren't delivered. I found out after a slightly passive aggressive email the day following the missed delivery (she of course assumed that I had forgotten, which is reasonable). Sh*t happens, but one would think they would have their ducks all lined up for days like that. Obviously got my money back. Ever since, if I have 10 minutes to do research I call a local florist in whatever city I need an arrangement delivered directly and transact that way.

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