Panerai Service Contact information

[rkem]

I have a Panerai 275 that has been in for service for 3 months. I am
looking for some contact information for upper management. Maybe this
might help. Maybe a brand manager. I found the name Hans Dekkers.
I am not sure if he is in the US or not. Here is a copy of the last email
I sent:



Here is a copy of the last email I sent on Nov 19, with no response:

Kristie,
I am completely frustrated by the way the service of this watch has been handled. I had
another Panerai in my collection serviced last year with excellent results (service reference no 10886419/1).
The watch was delivered as promised and looked new.

The purchase and subsequent warranty work has been a fiasco. This watch is a premium luxury item with
a retail price of $18900.00. I used the watch sparingly and only had used it for three month before it had to
be sent to be serviced. I sent the watch to Fort Worth Service Center where it sat for 3 weeks. I finally
contacted the Service Center and spoke with Tremain. He initially could not locate the watch or the instructions,
and thought that it was lost. He later found the watch but no warranty card. It was also determine that
a new clutch was required. This is a brand new watch and should not require replacement parts. Commitment
dates have come and gone still with no watch or warranty card. I still do not have any answers.

An intervention was quoted for a deployant buckle and a yellow alligator band. I don't think that it is too much
to ask for a reduced price for these items considering all that I have gone through thus far. Please advise.



Any help would be appreciated