Off to Bienne...

[gasguy98]

I sent my Seamaster to Bienne today. I have heard that the Swiss service centers are much better to deal with than the ones here in the USA (I also thought it would be more fun sending it to its "home".)
It cost me $38.00 and change for express with insurance. It is supposed to be there in 4 business days.

I asked them for some Omega "goodies" in my request letter, we will see what I get
After they get the watch, service it and return it I will write a brief review of the whole process.

[Lubrifar]

I need to send my SMP 300m chrono in as well. I will run with your idea and also request for some goodies!

[doc_colton]

So, what is the process using the Bienne service centre? Do you contact them first, get some sort of RMA number then ship it off?

[Tools]

We'll be looking for that write-up...........

[gasguy98]

Originally Posted by doc_colton

So, what is the process using the Bienne service centre? Do you contact them first, get some sort of RMA number then ship it off?

I sent their customer service center an email www.omega.ch. Click on CUSTOMER SERVICE, then CONTACT.
I got a nice reply giving instructions for sending the watch to Bienne.

Here is the response:

We thank you for your message informing us that your OMEGA Seamaster watch needs to be serviced.

It is difficult for us to give you the cost of a repair without having first examined your watch. Nevertheless, you will find in our website a repair price list (recommended retail prices in swiss francs): http://www.omega.ch/index.php?id=390



We would like to propose the two following options for repairing your watch:



1. U.S.A.

We suggest that you send in your watch to our Customer Service in the U.S.A.:



The Swatch Group (US) Inc.

Omega Division / SG Customer Service

55 Metro Way

Suite # 1

Secaucus, NJ 07094-1905

USA

Phone: +877 839 5224

Fax: +201 558 5099

E-mail: sgcst@swatchgroup.com



2. Switzerland

We suggest that you send in your watch to our Customer Service in Switzerland:



OMEGA Ltd

Customer Service

Rue Staempfli 96

2500 Bienne 4

Switzerland

Phone: +4132 343 9561

Fax: +4132 343 9855



The parcel should be sent by registered and insured mail, together with a "certificate of registration" form no CF 4455, which can be obtained at any Customs Office, to avoid difficulties upon the re-importation to your country. Please make sure that your parcel is clearly marked "watch for repair/customs clearing by receiver in Bienne, Switzerland".



Upon receipt of your watch, our technicians will examine it very closely and we shall submit you our report with all relevant details.

Please be assured that we shall accord special attention to your Omega watch.



Awaiting your consignment we remain,

with kind regards,



Maria Mastrodonato

INTERNATIONAL CUSTOMER CARE

Ω OMEGA SA

RUE STAEMPFLI 96

2500 BIENNE 4

SWITZERLAND

aftersales@omega.ch

www.omegawatches.com





I took the watch (in the original box) to my local post office and told them I wanted to send it to Switzerland. It was sort of difficult to get it done the exact way Omega wanted it done but I feel confident that it will get there. I showed the email to the clerk and I ended up sending it international express with insurance. I DID NOT use the customs form mentioned in the email, (the postal clerk had never heard of it). I put the entire box in one of those weather proof envelopes and off I went.
I have a tracking number and it left the US today.

[hbbfam]

John Holbrook on his forum did an excellent job of describing how he sent his Omega to Switz,the process and outcome. I wish I had sent my GMT Seamaster which took four months to get serviced here in good old USA.

Here is the Holbrook link:
http://www.rolexreferencepage.com/se...gaservice.html

[RW16610]

Maria is amazing shes the one that sent my booklet, the tag, post card and COSC Certificate.