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eus6267 · 28 December 2018, 07:04 AM

So I recently purchased a BNIB Grand Seiko SBGM235 from an authorized GS dealer. Got a good price and had the watch shipped to me.

But in the shipment, the sales receipt was not included. I have been asking the authorized dealer for a copy of the sales receipt and they are blowing me off, totally ignoring this request. I have probably made 10 separate requests spanning the last couple of weeks.

I am perplexed by this. Why would an authorized dealer be so hesitant to give me a sales receipt for this watch? I am happy with the watch and up to this point, I was very happy with the service from the AD.

Any thoughts?

scarlet knight · 28 December 2018, 07:19 AM

That is weird. Are you dealing with your salesperson? Can you elevate it to a supervisor?

JR16 · 28 December 2018, 08:37 AM

I’d escalate to manager , by telephone. And if you don’t get a receipt you could contact your credit card company if this is how you paid.

Also If the warranty book is filled out, I would confirm that the info matches the watch you received.

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eus6267 · 28 December 2018, 08:39 AM

Quote:

Originally Posted by scarlet knight

That is weird. Are you dealing with your salesperson? Can you elevate it to a supervisor?

I have been dealing with the owner of the store. This is a huge store that is an AD for a number of high end brands. Moreover, they are one of the most well known ADs for Grand Seiko.

If the store wasn’t so well known, I would think something shady was going on. A little part of me wants to return the watch just for that reason

JR16 · 28 December 2018, 08:40 AM

Quote:

Originally Posted by eus6267

I have been dealing with the owner of the store. This is a huge store that is an AD for a number of high end brands. Moreover, they are one of the most well known ADs for Grand Seiko.

If the store wasn’t so well known, I would think something shady was going on. A little part of me wants to return the watch just for that reason

In this case, you could tell the owner you are going to dispute the charge to your CC if he/she does not produce sales receipt.

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eus6267 · 28 December 2018, 08:50 AM

Quote:

Originally Posted by JR16

In this case, you could tell the owner you are going to dispute the charge to your CC if he/she does not produce sales receipt.

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I totally agree. And I think I will post negative reviews on Google and Yelp.

I just can’t figure out why... I am 110% sure the watch is legit. It came with box, papers,etc. To my knowledge, there is nothing that the owner has to hide.

I don’t understand why he would give me everything but a receipt. Why is he afraid of producing a record of the transaction and providing that to me?

scarlet knight · 28 December 2018, 08:55 AM

You can write him a letter or email and ask for it within a certain reasonable time period. Do you need it for insurance purposes? You could have your insurance agent ask for it.

JR16 · 28 December 2018, 08:55 AM

Quote:

Originally Posted by eus6267

I totally agree. And I think I will post negative reviews on Google and Yelp.

I just can’t figure out why... I am 110% sure the watch is legit. It came with box, papers,etc. To my knowledge, there is nothing that the owner has to hide.

I don’t understand why he would give me everything but a receipt. Why is he afraid of producing a record of the transaction and providing that to me?

When was warranty dated? Is owner afraid of being labeled a flipper by GS?

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eus6267 · 28 December 2018, 09:06 AM

Quote:

Originally Posted by JR16

When was warranty dated? Is owner afraid of being labeled a flipper by GS?

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The warranty was dated the day I bought it and he is an authorized Grand Seiko dealer. So he wouldn't be considered a flipper.

Maybe GS frowns upon discounting? He did give me a nice discount.

eus6267 · 28 December 2018, 09:07 AM

Quote:

Originally Posted by scarlet knight

You can write him a letter or email and ask for it within a certain reasonable time period. Do you need it for insurance purposes? You could have your insurance agent ask for it.

Insurance is exactly why I need the receipt. Otherwise I would have to pay for an appraisal, which I don't want to do if I don't have to.

turboevo2 · 28 December 2018, 09:24 AM

As long as I have the signature card dated and signed I would be ok.

Old Expat Beast · 28 December 2018, 09:29 AM

Quote:

Originally Posted by eus6267

The warranty was dated the day I bought it and he is an authorized Grand Seiko dealer. So he wouldn't be considered a flipper.

Maybe GS frowns upon discounting? He did give me a nice discount.

Some GS ADs in Japan openly display large discounts in-store (20%+). I don't think giving a discount would be a problem.

GB-man · 28 December 2018, 11:15 AM

Odd behavior indeed. What do you need it for? Just curious

eus6267 · 28 December 2018, 11:23 AM

Quote:

Originally Posted by GB-man

Odd behavior indeed. What do you need it for? Just curious

My primary need is for insurance purposes. JM wants a sales receipt or appraisal to insure and I dont want to pay for an appraisal if a sales receipt will suffice. Plus, for a purchase of this size from an AD, I would like a receipt just for my records.

Gharddog03 · 28 December 2018, 11:28 AM

Return it for a refund. No need for the headache.

GB-man · 28 December 2018, 11:35 AM

Quote:

Originally Posted by eus6267

My primary need is for insurance purposes. JM wants a sales receipt or appraisal to insure and I dont want to pay for an appraisal if a sales receipt will suffice. Plus, for a purchase of this size from an AD, I would like a receipt just for my records.

Certainly reasonable. I would call them and let them know you’ll be reporting them to your cc company and requesting a refund as well as contacting the BBB if you don’t get a receipt today.

scarlet knight · 28 December 2018, 11:38 AM

Quote:

Originally Posted by Gharddog03

Return it for a refund. No need for the headache.

Or are you friends with a lawyer who would write a letter on his letterhead to ask for a sales receipt?

I am a retired lawyer before the jokes pour in.

toxicavenger · 28 December 2018, 12:34 PM

Did you call them or email only? Email is not reliable and unless I check my spam box everyday I would be missing quite a few emails from my customers also.

PJ S · 28 December 2018, 08:33 PM

Quote:

Originally Posted by eus6267

The warranty was dated the day I bought it and he is an authorized Grand Seiko dealer. So he wouldn't be considered a flipper.

Maybe GS frowns upon discounting? He did give me a nice discount.

Seiko couldn’t care less what an owner does with their property, and any discounting is between the reseller and the consumer – it’s his profit margin he’s reducing.

PJ S · 28 December 2018, 08:36 PM

Quote:

Originally Posted by eus6267

Insurance is exactly why I need the receipt. Otherwise I would have to pay for an appraisal, which I don't want to do if I don't have to.

You don’t strictly need the receipt, your insurers should accept a copy of your CC statement, which the date will tally with that of the warranty. People lose/mislay receipts all the time, so a pragmatic alternative often suffices.

Are we talking about Dan at Timeless in Frisco here?

JR16 · 28 December 2018, 09:58 PM

Quote:

Originally Posted by PJ S

Seiko couldn’t care less what an owner does with their property, and any discounting is between the reseller and the consumer – it’s his profit margin he’s reducing.

GS should care about discounting (not saying they are doing anything about it) IMO- not healthy for brand image if a brand is routinely heavily discounted (esp SS pieces).

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PJ S · 29 December 2018, 05:26 AM

^
Disagree, since the simple matter of fact is that watches, no matter their cost, are just another commodity.
Manufacturer makes commodity, sells to distribution network, who sell to authorised resellers. Consumer buys commodity from said resellers at whatever price both parties agree upon.
MSRP is just that – “suggested” retail price, an arbitrary figure that’s not set in stone.
Then again, we’re 1-2% of the total market – the vast majority of consumers don’t buy with the concern of what the residual value may be.

eus6267 · 29 December 2018, 07:38 AM

Quote:

Originally Posted by toxicavenger

Did you call them or email only? Email is not reliable and unless I check my spam box everyday I would be missing quite a few emails from my customers also.

I have been texting him and been getting the “read” notifications

toxicavenger · 29 December 2018, 11:15 AM

Quote:

Originally Posted by eus6267

I have been texting him and been getting the “read” notifications

Call him.

eus6267 · 30 December 2018, 01:43 PM

So I am happy to say we got some resolution...I texted him today saying that the watch is being returned if I do not get the sales receipt. He immediately responded apologizing for the delay/lack of responsiveness and said that they have been swamped with the holidays. I should have the sales receipt soon.

Thank you to all for your help/input.

28 December 2018, 07:04 AM	#1
eus6267 "TRF" Member Join Date: May 2009 Location: Ohio Posts: 487	Interesting dilemma So I recently purchased a BNIB Grand Seiko SBGM235 from an authorized GS dealer. Got a good price and had the watch shipped to me. But in the shipment, the sales receipt was not included. I have been asking the authorized dealer for a copy of the sales receipt and they are blowing me off, totally ignoring this request. I have probably made 10 separate requests spanning the last couple of weeks. I am perplexed by this. Why would an authorized dealer be so hesitant to give me a sales receipt for this watch? I am happy with the watch and up to this point, I was very happy with the service from the AD. Any thoughts?

28 December 2018, 08:37 AM	#3
JR16 2024 Pledge Member Join Date: Jan 2013 Location: USA Posts: 6,200	Interesting dilemma I’d escalate to manager , by telephone. And if you don’t get a receipt you could contact your credit card company if this is how you paid. Also If the warranty book is filled out, I would confirm that the info matches the watch you received. Sent from my iPhone using Tapatalk Pro

28 December 2018, 11:15 AM	#13
GB-man 2024 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,003	Odd behavior indeed. What do you need it for? Just curious __________________

28 December 2018, 07:19 AM	#2
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,215	That is weird. Are you dealing with your salesperson? Can you elevate it to a supervisor?

28 December 2018, 08:55 AM	#7
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,215	You can write him a letter or email and ask for it within a certain reasonable time period. Do you need it for insurance purposes? You could have your insurance agent ask for it.

28 December 2018, 09:24 AM	#11
turboevo2 "TRF" Member Join Date: Feb 2011 Real Name: Ryan Location: CA, USA Watch: Rolex GMT2C Posts: 333	As long as I have the signature card dated and signed I would be ok.

28 December 2018, 11:28 AM	#15
Gharddog03 "TRF" Member Join Date: Dec 2009 Real Name: Genaro Location: Fresno Ca. Watch: R O L E X Posts: 4,466	Return it for a refund. No need for the headache.

28 December 2018, 12:34 PM	#18
toxicavenger "TRF" Member Join Date: Feb 2010 Location: Colorado Springs Watch: Seiko's Posts: 2,563	Did you call them or email only? Email is not reliable and unless I check my spam box everyday I would be missing quite a few emails from my customers also.

29 December 2018, 05:26 AM	#22
PJ S Banned Join Date: Mar 2014 Location: UK Posts: 3,990	^ Disagree, since the simple matter of fact is that watches, no matter their cost, are just another commodity. Manufacturer makes commodity, sells to distribution network, who sell to authorised resellers. Consumer buys commodity from said resellers at whatever price both parties agree upon. MSRP is just that – “suggested” retail price, an arbitrary figure that’s not set in stone. Then again, we’re 1-2% of the total market – the vast majority of consumers don’t buy with the concern of what the residual value may be.

30 December 2018, 01:43 PM	#25
eus6267 "TRF" Member Join Date: May 2009 Location: Ohio Posts: 487	So I am happy to say we got some resolution...I texted him today saying that the watch is being returned if I do not get the sales receipt. He immediately responded apologizing for the delay/lack of responsiveness and said that they have been swamped with the holidays. I should have the sales receipt soon. Thank you to all for your help/input.

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