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Mellebelle628 · 26 January 2023, 07:38 AM

I managed to drop my 4 day old watch on marble floor this morning. I immediately took back to my local Rolex store where I purchased it Saturday. Anyone experience a broken watch (see attached photo). It was sent out to repairs today and I’m praying the dial is not damaged. It has diamonds and limited edition dial print. Any thoughts on repair and cost? My second hand was not running after the fall so no glass dragging around dial.

goldfixer21 · 26 January 2023, 07:41 AM

It's doubtful that it damaged the dial, but I would have pulled the crown out to stop it from running. That could damage the hands. All it should need is a new crystaland gasket

Tools · 26 January 2023, 07:43 AM

Quote:

Originally Posted by Mellebelle628

. . . Any thoughts on repair and cost? My second hand was not running after the fall so no glass dragging around dial.

It will likely require a full overhaul to ensure no glass shards or pieces are in the delicate movement parts, plus the cost of the crystal.

Calatrava r · 26 January 2023, 07:44 AM

Sorry to hear. I hope you get your watch back soon, good as new.

cdmorenot · 26 January 2023, 07:48 AM

From previous experience, anytime a watch with a shattered crystal comes in, RSC will perform full movement service. If they spot damage to the dial, they'll recommend a replacement.

I'd expect your estimate to be no less than $1K

tifosi · 26 January 2023, 07:51 AM

Damn, sorry to hear this. Will hopefully be back to new shortly!

BNA/LION · 26 January 2023, 07:54 AM

That sucks! Hopefully you get it sorted out quickly.

train-time · 26 January 2023, 08:09 AM

If you had any type of insurance coverage on the watch at the time, you may want to look into seeing if it would cover this damage. I suspect most policies would cover the repairs assuming it was insured.

Mellebelle628 · 26 January 2023, 08:11 AM

Quote:

Originally Posted by goldfixer21

It's doubtful that it damaged the dial, but I would have pulled the crown out to stop it from running. That could damage the hands. All it should need is a new crystaland gasket

Sales associate did not see scratches on dial but hard to tell under the severely cracked part of the watch! Fingers crossed it’s just the crystal!

173rdabn · 26 January 2023, 08:15 AM

ARRRRGH Condolences on the horrible accident. Hope it's just a crystal replacement.

Mellebelle628 · 26 January 2023, 08:17 AM

Quote:

Originally Posted by 173rdabn

ARRRRGH Condolences on the horrible accident. Hope it's just a crystal replacement.

Thank you! Still cannot believe this happened! But it can be repaired and back on my wrist it will stay!!!

Andad · 26 January 2023, 08:38 AM

Sorry to read about this.

It will come back good as new.

TheWatchmen · 26 January 2023, 08:43 AM

If it’s just a crystal that’s about $150. If not….a lot more I’m afraid.

MrGoat · 26 January 2023, 08:46 AM

Why two duplicate posts in separate sections?

Shattered datejust 4 days old
https://r.tapatalk.com/shareLink/top...ink_source=app

Sent from my Apple privacy invasion product

123Blueface · 26 January 2023, 08:47 AM

Wife did the same.
If hands and dial are Ok, repair will entail $130 for sapphire and full service.
Figure just shy of $1,000.
If hands and Diamond dial damaged, which was the case with my wife, it came out to just shy of $3,000.
Did you insure it? This would be covered.

Andad · 26 January 2023, 09:01 AM

I noticed that but realised the poster was new here?

There may have been a delay in the post showing.

Mellebelle628 · 26 January 2023, 09:19 AM

I did not insure! Purchased last Saturday, unplanned!

123Blueface · 26 January 2023, 09:19 AM

Quote:

Originally Posted by Mellebelle628

I did not insure! Purchased last Saturday, unplanned!

Credit card buyer protection?

Mellebelle628 · 26 January 2023, 09:23 AM

What is credit card buyer protection? Details if you know something that may help if it’s an expensive repair!

123Blueface · 26 January 2023, 09:29 AM

Quote:

Originally Posted by Mellebelle628

What is credit card buyer protection? Details if you know something that may help if it’s an expensive repair!

Some credit cards offer buyer protection for items charged on card for theft or damage.
Contact yours to see if they offer that.

Hard to tell from photo but looks like you may have just damaged the sapphire. Service is needed to remove all fragments from movement.

Chewbacca · 26 January 2023, 09:40 AM

Ooof! Sorry to see this. But it’ll be fixed and dials rarely suffer damage with this level of gravity damage.

If there’s anything this teaches it’s always have two Rolexeses.

Driver8 · 26 January 2023, 09:40 AM

Nasty! Hopefully it’ll just be a precautionary service to make sure there’s no shards in the movement, and a replacement crystal. Good luck!

theunionjack · 26 January 2023, 09:44 AM

My datejust also suffered a crystal shattering from the marble floor (while it was on my wrist actually.) it was far more expensive than I thought it would be to repair. Mine was $1400 but it also required additional parts. You will have to talk to a dealer, ideally one with a watchmaker who may be able to give you more insight

MrGoat · 26 January 2023, 09:46 AM

Quote:

Originally Posted by Andad

I noticed that but realised the poster was new here?

There may have been a delay in the post showing.

Quote:

Originally Posted by MrGoat

Why two duplicate posts in separate sections?

Shattered datejust 4 days old
https://r.tapatalk.com/shareLink/top...ink_source=app

Sent from my Apple privacy invasion product

The post I commented on isn’t there anymore. Mods must have merged the two.

You may be right though.

Sent from my Apple privacy invasion product

Harry-57 · 26 January 2023, 09:47 AM

Ouch! That's painful to see and I expect it was very painful to witness. Good luck with it.

Unless your insurance company stipulate that you must list itemised valuables with them, the valuables portion of the contents of a home insurance policy might cover this. Mine does up to £15K per unspecified item and £50K total coverage of valuables.

fskywalker · 26 January 2023, 09:48 AM

Private watchmen likely just a new sapphire; RSC full service plus crystal for sure

Sent from my iPhone using Tapatalk Pro

Auric Goldfinger · 26 January 2023, 09:59 AM

Quote:

Originally Posted by Mellebelle628

What is credit card buyer protection? Details if you know something that may help if it’s an expensive repair!

Some higher tier credit cards (AMEX Platinum, Sapphire Reserve, etc) offer purchase protection.

Do you have any existing watch insurance? For example, Chubb offers a grace period of 90 days for new purchases and will be covered at 25% of the total policy amount.

Mellebelle628 · 26 January 2023, 10:06 AM

I’ll check with my cc company! Thank you for information!

Mellebelle628 · 26 January 2023, 10:09 AM

Quote:

Originally Posted by Harry-57

Ouch! That's painful to see and I expect it was very painful to witness. Good luck with it.

Unless your insurance company stipulate that you must list itemised valuables with them, the valuables portion of the contents of a home insurance policy might cover this. Mine does up to £15K per unspecified item and £50K total coverage of valuables.

It was falling in slow motion!!! I tried to catch! Unsuccessful

dba · 26 January 2023, 10:45 AM

Ouch! Best of luck to you.

26 January 2023, 07:48 AM	#5
cdmorenot 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2015 Real Name: Carlos Location: NNJ - MDE Watch: Rolex & Omega Posts: 3,388	From previous experience, anytime a watch with a shattered crystal comes in, RSC will perform full movement service. If they spot damage to the dial, they'll recommend a replacement. I'd expect your estimate to be no less than $1K __________________ 16570, 224270, 126610, 126334

26 January 2023, 07:51 AM	#6
tifosi "TRF" Member Join Date: Feb 2009 Real Name: Russ Location: Southern NJ Posts: 5,760	Damn, sorry to hear this. Will hopefully be back to new shortly! __________________ Russ

26 January 2023, 07:54 AM	#7
BNA/LION 2024 ROLEX DATEJUST41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,252	That sucks! Hopefully you get it sorted out quickly. __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

26 January 2023, 08:38 AM	#12
Andad 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 36,962	Sorry to read about this. It will come back good as new. __________________ E

26 January 2023, 08:46 AM	#14
MrGoat 2024 Pledge Member Join Date: Jun 2020 Real Name: Goat Location: Southwest Florida Watch: 16613 Posts: 4,808	I shattered my 4 day old Datejust!!! Why two duplicate posts in separate sections? Shattered datejust 4 days old https://r.tapatalk.com/shareLink/top...ink_source=app Sent from my Apple privacy invasion product

26 January 2023, 07:41 AM	#2
goldfixer21 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2013 Location: Florida Posts: 776	It's doubtful that it damaged the dial, but I would have pulled the crown out to stop it from running. That could damage the hands. All it should need is a new crystaland gasket

26 January 2023, 07:44 AM	#4
Calatrava r 2024 Pledge Member Join Date: Mar 2017 Location: United States Watch: Rolex and Patek Posts: 10,708	Sorry to hear. I hope you get your watch back soon, good as new.

26 January 2023, 08:09 AM	#8
train-time "TRF" Member Join Date: Feb 2009 Location: Over there Posts: 4,018	If you had any type of insurance coverage on the watch at the time, you may want to look into seeing if it would cover this damage. I suspect most policies would cover the repairs assuming it was insured.

26 January 2023, 08:15 AM	#10
173rdabn 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jan 2013 Real Name: George Location: Cape Cod Watch: 216570 Explorer II Posts: 2,333	ARRRRGH Condolences on the horrible accident. Hope it's just a crystal replacement.

26 January 2023, 08:43 AM	#13
TheWatchmen "TRF" Member Join Date: Dec 2019 Location: The Moon Posts: 1,360	If it’s just a crystal that’s about $150. If not….a lot more I’m afraid.

26 January 2023, 08:47 AM	#15
123Blueface "TRF" Member Join Date: Jun 2015 Location: USA Watch: All Posts: 4,976	Wife did the same. If hands and dial are Ok, repair will entail $130 for sapphire and full service. Figure just shy of $1,000. If hands and Diamond dial damaged, which was the case with my wife, it came out to just shy of $3,000. Did you insure it? This would be covered. __________________ Rolex 228235 DD40 Olive, 126710BLRO, 116710BLNR, 116613LB, 116500LN White, 126610LN, 116500LN Black, 126610LV, 116610LV, 126334 Blue Diamond Breitling Navitimer 01, Cartier Santos Large

26 January 2023, 09:01 AM	#16
Andad 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 36,962	I noticed that but realised the poster was new here? There may have been a delay in the post showing. __________________ E

26 January 2023, 09:19 AM	#17
Mellebelle628 "TRF" Member Join Date: Jan 2023 Location: Usa Posts: 19	I did not insure! Purchased last Saturday, unplanned!

26 January 2023, 09:23 AM	#19
Mellebelle628 "TRF" Member Join Date: Jan 2023 Location: Usa Posts: 19	What is credit card buyer protection? Details if you know something that may help if it’s an expensive repair!

26 January 2023, 09:40 AM	#21
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,113	Ooof! Sorry to see this. But it’ll be fixed and dials rarely suffer damage with this level of gravity damage. If there’s anything this teaches it’s always have two Rolexeses.

26 January 2023, 09:40 AM	#22
Driver8 "TRF" Member Join Date: Jan 2017 Location: UK Posts: 2,788	Nasty! Hopefully it’ll just be a precautionary service to make sure there’s no shards in the movement, and a replacement crystal. Good luck! __________________ Rolex - 116710BLNR : 116610LN : 116622 : 116334 : 14060M (Plus - Glashutte Original, Breitling, Omega, IWC, Tag Heuer, Doxa, Sinn, Seiko, G-Shock + micros)

26 January 2023, 09:44 AM	#23
theunionjack "TRF" Member Join Date: Jan 2019 Location: SC Posts: 90	My datejust also suffered a crystal shattering from the marble floor (while it was on my wrist actually.) it was far more expensive than I thought it would be to repair. Mine was $1400 but it also required additional parts. You will have to talk to a dealer, ideally one with a watchmaker who may be able to give you more insight

26 January 2023, 09:47 AM	#25
Harry-57 2024 Pledge Member Join Date: Apr 2018 Real Name: Harry Location: England Posts: 9,835	Ouch! That's painful to see and I expect it was very painful to witness. Good luck with it. Unless your insurance company stipulate that you must list itemised valuables with them, the valuables portion of the contents of a home insurance policy might cover this. Mine does up to £15K per unspecified item and £50K total coverage of valuables.

26 January 2023, 09:48 AM	#26
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 24,738	Private watchmen likely just a new sapphire; RSC full service plus crystal for sure Sent from my iPhone using Tapatalk Pro __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 2230.50.00 / 310.30.42.50.01.002 Zenith 02.480.405 Henry Archer Eclipse 2FA security enabled

26 January 2023, 10:06 AM	#28
Mellebelle628 "TRF" Member Join Date: Jan 2023 Location: Usa Posts: 19	I’ll check with my cc company! Thank you for information!

26 January 2023, 10:45 AM	#30
dba 2024 Pledge Member Join Date: Jun 2008 Real Name: David Location: Gardnerville, NV Watch: 16710 Posts: 2,612	Ouch! Best of luck to you. __________________ Current: 16710 Previous: 16760 Fat Lady, 16613 Bluesy, 16800, 14060, 16710 Pepsi, 216570 Polar, 116710LN, 16610, 216570 Polar (again), 16713, 216570 Polar (yet again), 16710 Black w/ Pepsi Insert Hope is not a strategy.

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